Shopify Forms , 52 reviews

Overall rating
Counts per rating level
  • 17% of ratings are 5 stars
  • 13% of ratings are 4 stars
  • 25% of ratings are 3 stars
  • 21% of ratings are 2 stars
  • 23% of ratings are 1 stars
August 7, 2023

Great app for getting a clean nice looking popup on your website. The linking to discounts is really intuitive and easy. Plus it allows more customization than ones that come within themes.
The biggest complaint is probably a bug. If you set up a popup as an exit popup it doesn't work. It just pops up after the timer and doesn't actually come up when the user tries to exit. THIS NEEDS TO BE FIXED.
Because of that your better off using the theme popup or getting a different app.

Legacy Performance
United States
12 days using the app
August 18, 2023

I need an embedded version of the email sign up form or a way to trigger the overlay popup to show up on the website.

United States
10 months using the app
November 1, 2023

It creates new Customers but does not update existing customers with new tags etc so it has limited use case

Western Sports Centre
About 7 hours using the app
Shopify replied November 3, 2023

Hi there! Thank you for your feedback. I'll be happy to share this with our developers for further consideration. -Shay, Shopify Support

October 3, 2023

So far the form builder itself is easy to set up and embed.
Unfortunately, I cannot find where the completed data is stored within Shopify? The forwarding emails are incomplete and do not replicate the confirmation of data completed, and I cannot find where in Shopify this information is being stored for export. Just seems to vanish!?!

Tiffen International Limited
United Kingdom
About 4 hours using the app
Shopify replied November 3, 2023

Hi, there! I'm glad to hear that you've found the forms easy to manage so far. The data collected will appear on customer profiles. Data for existing customers will be added to their profiles, and the Forms app will create a profile if the customer is new. You can find this data either under the Customers section of your admin, or by going to 'Apps > Forms', selecting a form, and selecting 'View segment' near the top right. I hope this helps! -Sophia, Shopify Support

August 10, 2023

It's not good... You can't style any aspect of it. It has no canned values for State or Country even... Oh, and I can't even receive an email from the form... LOL

United States
3 days using the app
September 28, 2023

Experiência ruim, não recebia as notificações dos formulários, e também não achei simples de encontra-los.

Ofertas Maringá
2 months using the app
June 3, 2023

Easy setup, but lacks multi-lang support :-( unusable for stores with primary audience not speaking English

6 months using the app
September 27, 2023

Leider kann ich nicht einsehen welche Optionen meine Kunden ausgewählt haben um meinen Kundenservice zu verbessern. Sehr schade.

2 months using the app
December 4, 2022

As is it is not really usable as it keeps on triggering even if you close it. If you can add better control over how often and for who it shows as well as translations of all fields then this would be a great app. But as it is now, can't really sadly recommend this even if I would like to.

Made of Sundays
2 days using the app
December 22, 2022

It's a good app, but it misses the translation. Not every Shopify user's native language or client is an English-speaking customer.

4 months using the app