Reviews (253)

Overall rating
4.1
Counts per rating level
  • 52% of ratings are 5 stars
  • 15% of ratings are 4 stars
  • 14% of ratings are 3 stars
  • 11% of ratings are 2 stars
  • 9% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its easy setup and seamless integration with Shopify features like emails, Flow, and discounts, enhancing workflow efficiency. It's free and effective in growing email lists, with a notable increase in daily subscriptions. The forms are professionally designed, contributing to a strong brand image. The app is user-friendly, fast, and includes pop-up functionality that boosts subscriber numbers, supported by excellent customer service.

November 22, 2024

At first this app was working great for me, the flow of the forms was exactly what I was looking for. It was sort of a hassle linking it on the pages I needed them on but once I figured it out it looked great. I don't know for how long this has been occurring, because it used to work, but I checked my website on Safari and the multiple forms I had made do not show up on the Safari browser (I ...

Serpentina
United States
9 months using the app
Shopify replied November 25, 2024

Hi there, thanks for reporting this issue. We did identify an issue with Safari and our team worked over the weekend to fix this.

Please test again and let us know if you ...

November 2, 2024

Unbelievably useless App. Sure, it collects data and collects it in Shopify, but it's metadata, which is inaccessible by external no-code tools like Make/zapier. Regardless of what you do the apps cannot read the metadata within Shopify to extract data to tools like Airtable, which are vastly superior database tools.

Shopify decided to make it nearly impossible for non-coding people to use form ...

Whistle™
Canada
28 days using the app
Shopify replied November 4, 2024

Hi there! Thanks for your review.

There are ways to export this data out as each new submission comes in. You can read more about that here > https://help.shopify.com/en/ ...

February 7, 2025

Works well for a single language store, but limited flexibility and no language translation.

SoPosters
Sweden
About 1 month using the app
January 7, 2025

unfortunately not working well with RTL, and the support wasn't amazing.

ליליבלום
Israel
3 months using the app
Shopify replied January 17, 2025

Thank you for your feedback! I'm going to reach out to get help us understand where this isn't working well.

- Kyle

December 19, 2024

Why is there no translate and adapt support? Since both are Shopify native and it's only text fields.

VOLDT
Netherlands
33 minutes using the app
November 26, 2024

It would be better if we could add an image to the right or left of the form

My Store
United States
About 1 hour using the app
August 18, 2024

Can not edit at all!! Now I can’t add a new line to the form. Can type but can’t click done to save it. Horrible. Now I either have to make it all over again or find a new software app.

Downtown Kannapolis Inc
United States
6 months using the app
Shopify replied August 20, 2024

Hey, there! Thanks so much for your review of Shopify Forms!

We have identified a bug and implemented a fix on this, you should no longer be seeing an issue. If you are ...

September 24, 2024

You can't change the recipient!! Completely absurd.

LitezAll
United States
8 months using the app
Shopify replied October 25, 2024

Hi there! Just wanted to say thanks for the review and that you can now send the contents of a form submission to any email you'd like.

You can see more on this page: https: ...

February 19, 2025

While it's great that is completely free, I found it very glitchy. First of all, if you're running multiple forms, you won't be able to select and choose the workflow/email you want to send with a particular form (spent over an hour with customer support, at the end I was told it's not allowed and will only pick one email for all the forms?). Secondly when a customer subscribes, the form ...

Paws by the Valley
Australia
February 19, 2025

In theory it is a great tool, but in practice it is super buggy and I never manage to finish because it will show an error of some kind. i.e. the field cannot be empty (but there is text writin in it) or there needs to be a pictrue ( but I selected without picture)

So I havent actually managed to set up a form yet

GEDENKEN SCHENKEN
Germany