Reviews (243)

Overall rating
4.1
Counts per rating level
  • 53% of ratings are 5 stars
  • 15% of ratings are 4 stars
  • 14% of ratings are 3 stars
  • 10% of ratings are 2 stars
  • 9% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for its easy setup and seamless integration with Shopify's emails, Flow, and discounts. It's free, enhancing its appeal for all business sizes, and features professional-looking forms that effectively grow email lists. While customization is limited, basic adjustments are possible, and the app is continuously improving. Customer support is noted for being helpful, and the app's robust performance and pop-up functionality are particularly valued for boosting subscriber numbers and collecting customer data.

October 28, 2024

Metafield cannot be removed and will not be removed even after uninstalling the application, metafield is pinned for the customer model and can't be moved or edited.

Mattcha
Czechia
2 months using the app
Shopify replied November 6, 2024

Thank you for your feedback. We are looking into this and will look to update once we've fixed this.

September 26, 2024

The functionality is fine, but man oh man. IMPOSSIBLE to customise. No matter what CSS trick you pull out of the book, nothing works. WHY make this SO hard to customise? Let me color my background and change the border radius... not too much to ask :-)

Crap.supply
Netherlands
11 days using the app
January 21, 2025

The form would not work on my mobile device

Vier Beauty
United States
About 2 hours using the app
February 5, 2025

This app has very good functions, is simple and easy to use, and is better than all similar software on the market. However, its floating style is not customizable, which is very bad! You should know that its floating window style is extremely ugly and takes up a lot of space.

TEST
United Kingdom
November 22, 2024

Formulier valt steeds uit op landingspagina:(

imanitheboutique
Netherlands
7 months using the app
Shopify replied November 25, 2024

Hallo,

Om je pop-up formulier op je landingspagina in te stellen, moet je de thema-app-integratie inschakelen. Bekijk deze screenshot voor hoe je dat doet.

https://screenshot.click/25-56-4h5h9-qmano.png

Je kunt er ook meer over lezen in de hulpdocumentatie. https://help.shopify.com/manual/promoting-marketing/create-marketing/forms-app/create

-- Kyle

March 21, 2024

VERY misleading! I set up a form for people to make customization requests, and yet, I HAVE NO WAY TO ACCESS THE RESPONSES!

Hollow Bag Creations
United States
7 months using the app
Shopify replied March 26, 2024

Hi, there! We recently launched a way to store all form submissions, so you will always have a historical version of them.

All new submissions created after July 28th, will be stored and accessible in content > metaobjects. You can learn more here: https://shopify.link/0Rm8.

We invite you to retry the app and if after taking a peek at that help document you're still experiencing trouble, please connect with our live support team here: https://shopify.link/vRnL. - Greta, Shopify Support

March 6, 2024

having a lot of trouble just trying to make a landing page with an inline form, the popup one is working

MHR
United States
2 months using the app
Shopify replied March 22, 2024

Hi, there! I'm sorry to hear that you're experiencing issues with enabling a form on your theme. A few steps you can take to troubleshoot are:

- Enable Theme App Embeds: First, ensure that the theme app embed is activated on your store. You can follow the instructions in this help document to set it up correctly: https://shopify.link/ozB1.
- Add an App Block for Inline Forms: If you're using an inline form, you'll need to take an additional step. Add an app block to your theme and attach the inline form ID. Detailed instructions can be found here: https://shopify.link/rJAB.

If after taking a peek at those help documents you're still having trouble, please feel free to connect with our live support team: https://shopify.link/vRnL. - Greta, Shopify Support

March 20, 2024

You can't create a redirect to a thank you page. Incredible. This is a basic feature any form app should have. Not using it for now.

Serranía
Colombia
9 days using the app
Shopify replied March 22, 2024

Thank you for your review. I will make sure to provide this feedback to our team. I did find a community forum post on this you can look at here: (https://shopify.link/qqQM) -Emily, Shopify Support

July 8, 2024

Easy to set up forms, impossible to embed those forms.

Moshades
South Africa
2 months using the app
Shopify replied July 10, 2024

Hi there. I'm sorry to hear that you're experiencing issues with enabling a form on your theme. A few steps you can take to troubleshoot are:

- Enable Theme App Embeds: First, ensure that the theme app embed is activated on your store. You can follow the instructions in this help document to set it up correctly: https://shopify.link/ozB1.
- Add an App Block for Inline Forms: If you're using an inline form, you'll need to take an additional step. Add an app block to your theme and attach the inline form ID. Detailed instructions can be found here: https://shopify.link/rJAB.

If after taking a peek at that help doc and you're still experiencing troubles, please feel free to connect with our Live Support: https://bit.ly/2AWw5VA. - Blair, Shopify Support

June 25, 2024

This app does not use Shopify's recaptcha's (hi spam!) or does it integrate on the trigger side with Shopify Flow.

Textile Apparel
Canada
5 days using the app
Shopify replied June 29, 2024

Hi there, Thank you for taking the time to provide feedback about the Shopify Forms app. Our goal is to provide the best forms app on the market. I'd be happy to pass this feedback along to our development team for potential future implementation. - Dirk, Shopify Support