Reviews (255)

Overall rating
4.1
Counts per rating level
  • 51% of ratings are 5 stars
  • 15% of ratings are 4 stars
  • 15% of ratings are 3 stars
  • 11% of ratings are 2 stars
  • 9% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its easy setup and seamless integration with Shopify features like emails, Flow, and discounts, enhancing workflow efficiency. It's free and effective in growing email lists, with a notable increase in daily subscriptions. The forms are professionally designed, contributing to a strong brand image. The app is user-friendly, fast, and includes pop-up functionality that boosts subscriber numbers, supported by excellent customer service.

November 21, 2024

Real easy to set up and pretty complete, however, it is too bad that the forms don't load on Iphone..

Manduka Brasil
Brazil
2 days using the app
December 28, 2024

Can only be a page type specific. Cannot be submitted on an individual collection page or product page. So I cannot use. It does have hopes

Babysupermarket
United States
About 1 hour using the app
December 17, 2024

Yes but, no developer information or faq

Dentus
Belgium
6 days using the app
Shopify replied January 17, 2025

Hi there,

Today, forms isn't customizable via custom development. Currently all of the flexibility is available on the backend via data management, see using Flow for ...

September 12, 2024

It works, but you cannot style it because it is inside a shadow-root, and you cannot translate the content in multiple languages. Workaround is to copy paste the form and make different ones for each language, filtering in the code on selected localization / language. But I expected a Shopify app to at least provide the possibility to translate in their own translation app Translate & Adapt...

nanosun s.r.o.
Czechia
14 days using the app
June 27, 2024

I want the forms app not to make it required to capture a phone number or an e-mail. Also being able to customize the css of the forms would be nice. Sometimes dropdown menu's won't open and you have to remake them again. Decent app for now but needs some updates to be great.

Leefsamen
Netherlands
4 months using the app
Shopify replied June 29, 2024

Hey there! Thank you for taking the time to provide feedback about the Shopify Forms app. Our goal is to provide the best forms app on the market. I'll be happy to pass this ...

June 28, 2024

Great idea but very slow loading, so customers bounce before form loads. Also annoying that email notifications can only go to the registered email address with shopify.

Plants For All Seasons
United Kingdom
About 1 month using the app
Shopify replied July 2, 2024

Hey, there! Thank you for taking the time to leave a review. We'd like to take a closer look at the issue you're experiencing to help us find a solution. Please feel free to ...

June 3, 2024

love the out of box ease of use but for more experienced users can we inject custom css to better control the design?

The Regular Program
United States
About 1 month using the app
Shopify replied June 18, 2024

Hi, there. Thank you for your review! It's great to hear you're enjoying the app so far. Shopify Forms doesn't support custom coding, including custom CSS, but I can ...

May 28, 2024

Been waiting too long to update with the markets feature...

Donde Fue
Spain
10 months using the app
Shopify replied May 31, 2024

Hey Done! Although we don't have a timetable on this being considered to roll-out as a feature, we certainly appreciate the feedback. This helps us steer the direction of the ...

May 14, 2024

I need more features to replace google forms with this for contact and survey purpose.
1. Description text to each field
2. Label text of some field types is out of input field and some is in the input field. No consistency. Bad looking.
3. Multi line text field should be longer automatically while writing long texts.
4. Conditional logic

BANG 행정사사무소
South Korea
3 days using the app
Shopify replied May 16, 2024

Hi there, thank you for your review. We appreciate you taking the time to share with us your feedback on how the app can be improved. -Victor, Shopify Support

February 22, 2025

So far so good except...
1.as other's have said, it takes up a lot of space (on mobile... it covers the whole screen, If I see that when I'm shopping I just leave...
2. I can't figure out a way to link to it (or duplicate it for a page to link to it from an email.
(using for marketing email sign up form- but I'd like to put a link in my email signature and can't figure out how to do that I've ...

The Photo Gift
United States
3 days using the app