Reviews (231)

Overall rating
4.1
Counts per rating level
  • 52% of ratings are 5 stars
  • 15% of ratings are 4 stars
  • 13% of ratings are 3 stars
  • 11% of ratings are 2 stars
  • 9% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its easy setup, straightforward Shopify integration, and free usage. It's noted for reliable pop-up functionality that effectively captures customer information and aids in building email lists. While customization is limited, the available options satisfy many. The user-friendly interface allows effortless form management without technical skills, and support is prompt and helpful, enhancing the user experience.

June 3, 2024

love the out of box ease of use but for more experienced users can we inject custom css to better control the design?

The Regular Program
United States
About 1 month using the app
Shopify replied June 18, 2024

Hi, there. Thank you for your review! It's great to hear you're enjoying the app so far. Shopify Forms doesn't support custom coding, including custom CSS, but I can understand how this would be helpful and I'm happy to pass on your feedback! In the meantime, you can add custom CSS to your themes directly within the Online Store Theme Editor: https://shopify.link/mqxA. -Erin, Shopify Support

May 28, 2024

Been waiting too long to update with the markets feature...

Donde Fue
Spain
10 months using the app
Shopify replied May 31, 2024

Hey Done! Although we don't have a timetable on this being considered to roll-out as a feature, we certainly appreciate the feedback. This helps us steer the direction of the Shopify to continue developing a feature rich platform. - Dirk, Shopify Support

May 14, 2024

I need more features to replace google forms with this for contact and survey purpose.
1. Description text to each field
2. Label text of some field types is out of input field and some is in the input field. No consistency. Bad looking.
3. Multi line text field should be longer automatically while writing long texts.
4. Conditional logic

BANG 행정사사무소
South Korea
3 days using the app
Shopify replied May 16, 2024

Hi there, thank you for your review. We appreciate you taking the time to share with us your feedback on how the app can be improved. -Victor, Shopify Support

November 25, 2024

leider nicht für mehrsprachige Shops verwendbar.

Mascosana
Germany
About 1 hour using the app
February 15, 2024

Great app, but it would be better if we could create a translation for different countries

CXL by Christian Lacroix Maison
Belgium
2 days using the app
Shopify replied February 16, 2024

Hi there. Thank you for taking the time to leave your feedback, we truly appreciate it. As we can completely understand the impact of this, I've gone ahead and shared your feedback with our developers to consider in future updates. - Blair, Shopify Support

May 22, 2023

Can you please add an option of an embedded/in-line form, not as a popup.
Also, a form that opens up when a customer clicks on "sign up" or "get" button.

Edelweiss Academy of Mastery
United States
5 months using the app
July 26, 2023

Bitte liebes Shopify Team: Arbeitet endlich an Features und Fixes... Es kann nicht sein, dass die Form 100 Mal aufpoppt (exit intent), wenn der Kunde es schon geschlossen hat!

Barista Royal GmbH
Germany
4 months using the app
April 12, 2023

Yeah, it's a good start, but I'd also welcome multilang support as well as more granular control over the form's behavior. It would be great if the popup/teaser (whatever you've configured) wouldn't pop up for the rest of a session anymore after clicking the X button - so at least session persistence for visitors' wish to close it and not be bugged again.
Other than that, it does what it's supposed to do, but some more tuning would be great.

GeschenkBaum - Shop
Germany
3 months using the app
January 22, 2023

Hat einige Tage gut funktioniert und nun hat uns glücklicherweise aber natürlich auch zu unserem Ärger
eine Kundin (mittlerweile weitere) darauf aufmerksam gemacht dass man sich nicht anmelden kann. Eine Eintragung sei nicht möglich und wenn doch dann kommt keine E-Mail. Daher nur drei Sterne! App aktuell deaktiviert.

Gluecksboutique®
Germany
About 1 month using the app
January 8, 2024

is there anyway I can customize the popup style?
This app doesn't look good, what should I do if I want to change the popup size or the font size or something else?

uNeat
United States
14 days using the app
Shopify replied January 10, 2024

Hi, there. Thank you for reaching out. While you cannot target the font size or form size specifically, there are may style changes you can make to better match your store. Check out our official documentation here: https://shopify.link/DYAY. -Olivia, Shopify Support