Reviews (254)

Overall rating
4.1
Counts per rating level
  • 52% of ratings are 5 stars
  • 15% of ratings are 4 stars
  • 14% of ratings are 3 stars
  • 11% of ratings are 2 stars
  • 9% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its easy setup and seamless integration with Shopify features like emails, Flow, and discounts, enhancing workflow efficiency. It's free and effective in growing email lists, with a notable increase in daily subscriptions. The forms are professionally designed, contributing to a strong brand image. The app is user-friendly, fast, and includes pop-up functionality that boosts subscriber numbers, supported by excellent customer service.

November 21, 2024

Real easy to set up and pretty complete, however, it is too bad that the forms don't load on Iphone..

Manduka Brasil
Brazil
2 days using the app
December 28, 2024

Can only be a page type specific. Cannot be submitted on an individual collection page or product page. So I cannot use. It does have hopes

Babysupermarket
United States
About 1 hour using the app
November 25, 2024

leider nicht für mehrsprachige Shops verwendbar.

Mascosana
Germany
About 1 hour using the app
Edited October 25, 2024

****UPDATING MY REVIEW****
They fixed the bug where you cannot uncheck required so updating to 3 stars.

Very limited customization and no easy way to customize css do to its use of a custom element and a shadow DOM, so you cannot just add css to control the form and any form you make will not match your existing website css but will have its own css that cannot easily edit.

There also appears to be a bug where you cannot uncheck required for First name and Last name fields.

Bunbury Fabrics
United States
About 1 month using the app
Shopify replied October 25, 2024

Hi there, thanks for sharing your feedback. We fixed the bug that was preventing you from making first name/last name fields required.

Currently, adding css customizations isn't possible. This is an area we've heard feedback around and are looking at ways to improve the design flexibility of forms. For now, customizability is limited to the options in app.

- Kyle

September 12, 2024

It works, but you cannot style it because it is inside a shadow-root, and you cannot translate the content in multiple languages. Workaround is to copy paste the form and make different ones for each language, filtering in the code on selected localization / language. But I expected a Shopify app to at least provide the possibility to translate in their own translation app Translate & Adapt...

nanosun s.r.o.
Czechia
14 days using the app
May 28, 2024

Been waiting too long to update with the markets feature...

Donde Fue
Spain
10 months using the app
Shopify replied May 31, 2024

Hey Done! Although we don't have a timetable on this being considered to roll-out as a feature, we certainly appreciate the feedback. This helps us steer the direction of the Shopify to continue developing a feature rich platform. - Dirk, Shopify Support

June 27, 2024

I want the forms app not to make it required to capture a phone number or an e-mail. Also being able to customize the css of the forms would be nice. Sometimes dropdown menu's won't open and you have to remake them again. Decent app for now but needs some updates to be great.

Leefsamen
Netherlands
4 months using the app
Shopify replied June 29, 2024

Hey there! Thank you for taking the time to provide feedback about the Shopify Forms app. Our goal is to provide the best forms app on the market. I'll be happy to pass this along to our development team for potential future implementation. - Dirk, Shopify Support

May 22, 2023

Can you please add an option of an embedded/in-line form, not as a popup.
Also, a form that opens up when a customer clicks on "sign up" or "get" button.

Edelweiss Academy of Mastery
United States
5 months using the app
June 28, 2024

Great idea but very slow loading, so customers bounce before form loads. Also annoying that email notifications can only go to the registered email address with shopify.

Plants For All Seasons
United Kingdom
About 1 month using the app
Shopify replied July 2, 2024

Hey, there! Thank you for taking the time to leave a review. We'd like to take a closer look at the issue you're experiencing to help us find a solution. Please feel free to visit our Help Center (https://shopify.link/WJna) and start a chat with the AI assistant to connect with a support advisor. -Summer, Shopify Support

July 26, 2023

Bitte liebes Shopify Team: Arbeitet endlich an Features und Fixes... Es kann nicht sein, dass die Form 100 Mal aufpoppt (exit intent), wenn der Kunde es schon geschlossen hat!

Barista Royal GmbH
Germany
4 months using the app