Reviews (254)

Overall rating
4.1
Counts per rating level
  • 52% of ratings are 5 stars
  • 15% of ratings are 4 stars
  • 14% of ratings are 3 stars
  • 11% of ratings are 2 stars
  • 9% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its easy setup and seamless integration with Shopify features like emails, Flow, and discounts, enhancing workflow efficiency. It's free and effective in growing email lists, with a notable increase in daily subscriptions. The forms are professionally designed, contributing to a strong brand image. The app is user-friendly, fast, and includes pop-up functionality that boosts subscriber numbers, supported by excellent customer service.

October 1, 2023

I cannot received emails once the customer sent in a submission .

Black Pawn Game
United States
1 day using the app
Shopify replied November 3, 2023

Hi, there! Thanks for your review. After a customer accepts marketing from your online store, their email address or phone number is displayed on the Customers page in your Shopify admin. You can also find these customers by opening the app in your admin, selecting one of the created forms, and click "View segment" in the top right corner. You can find more details in this help document: https://shopify.link/GDx3. Thanks again! - Greta, Shopify Support

September 10, 2023

I'd give 5 stars if it would send me an email with customer-submitted info. Now you have to check manually the forms app. Might need to change to another app just because of that.

SkydiveShop.com
Spain
About 3 hours using the app
December 10, 2022

Looks like the form fields are not translatable. Or is there a way to change text of the form fields?

Sleep&Go
Ukraine
About 2 hours using the app
November 28, 2022

I really enjoyed the App, only missing three essential things for me.
- That the form appears as a pop-up in the center and then the trigger can be used
- That the client's language is assigned to the one of origin
- The ability to translate modules into store languages I will come back to use it if there will be these updates, in the meantime thanks!

Dedè Couture
Italy
About 1 hour using the app
December 18, 2023

Nice but, the forms use a completely different css than the rest of the theme. Doesn't make any sense. I can't even override it with custom css.

Also it doesn't support Shopifys Translate App nor does it take the default theme content. So you get a mix up of english and your original language when using the app....

Adrianos
Switzerland
41 minutes using the app
Shopify replied January 3, 2024

Hi there, thank you for your review. We appreciate you taking the time to reach out to us and letting us know how we can improve Shopify Forms. Your feedback will be submitted to our development team. -Victor, Shopify Support

December 3, 2023

The way it integrates with Shopify is excellent; however, I would love to design the form and add steps within the modal before the form shows. The completion rate is usually better if you ask the visitor a question first, and once they engage by clicking a button to agree they want..., only then present the form. I would also love to be able to design how the form looks and feels. Maybe add a custom CSS and provide id/classes as a beta.

Overstock Sheets
United States
26 minutes using the app
Shopify replied December 4, 2023

Hi, There. Thank you for taking the time to leave your review. With the Shopify Forms app you can customize it to fit your needs, check out this help doc with more information: https://shopify.link/77qV. If there is something specific you'd like included that you're not seeing any information on, please view our Shopify Help Center: https://shopify.link/WJna. You can also contact our support team through the help center if you need more assistance. -Kitana, Shopify Support