Reviews (324)

Overall rating
4.1
Counts per rating level
  • 55% of ratings are 5 stars
  • 15% of ratings are 4 stars
  • 11% of ratings are 3 stars
  • 9% of ratings are 2 stars
  • 10% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface and seamless Shopify integration, including Shopify Flow. It's easy to set up and use, offering essential customization for creating pop-up and in-line forms with custom meta fields. Highly valued for enhancing email marketing and lead generation, the app's free availability provides professional-looking forms that are effective in capturing customer information and boosting marketing efforts.

March 16, 2025

"Shopify Forms" is very useful by using tag/meta fields/Shopify flow to promote our services. We cannot reveal how useful it is but we can say Shopify Forms is very nice apps.

I.TARU watch official website
Japan
12 months using the app
February 24, 2025

It works, but the form customizations are not enough. For example, you can not stick the form diagonally to the bottom left corner. I think improvements can be made in this regard.

ADEA
United States
3 months using the app
January 11, 2025

Forms has been super helpful for growing my email list, plus it looks extremely professional unlike other free options available.

4 Littles Market
United States
About 2 months using the app
March 2, 2025

Just okay app. Biggest downfall is that it is made by shopify and for sure will turn into a paid service eventually. Shopify nickel and dimes customers by offering free services then converting them to paid once you are too far in to swith.

Rivertown Inkery & Apparel
United States
5 months using the app
April 4, 2025

It is really easy to send better emails with a more cohesive look and feel to them.

Pink Vintage Jewellery
United Kingdom
About 1 month using the app
May 31, 2025

Works well

Classy Walking Canes
United States
8 months using the app
November 12, 2024

Setting up is easy. Since its a free native app from Shopify, I believe it will already be optimized for performance. A lot of merchants have requested for options to customize designing, and Shopify has assured it is in the works. I have a few suggestions:
1. Give option to add separator line between sections
2. Give option to add a different email id for each submission to be sent to, instead of registered email id.
3. Allow exporting submission entries on demand
4. Allow making headers bold
5. For single-line and multi-line text fields, allow adding headers
6. Allow splitting form into multiple pages
7. Include "OTHERS" as a default option for radio buttons where needed, and when selected, give an option to include a field for users to add text
Thanks
Team Wet and Dry Personal Care

Official Brand Store: everteen | NEUD | Nature Sure | ManSure
India
Almost 2 years using the app
December 8, 2024

The popup is easy to set up and can be customized freely. The number of email subscribers is increasing day by day, and I can see the effect. And it's free to use! This app is really the best.

TrendyJapan
Japan
9 months using the app
June 5, 2025

Easy to use and very effective!

Infants planet
Denmark
9 months using the app
January 15, 2025

Super helpful app and it has gotten me significantly more email subscribers! I just wish that I could see a graph of how much forms are working across time

Understanding Behavior BCBA Exam Prep Shop
United States
2 months using the app