Reviews (485)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly recommend this app for boosting sales and customer engagement, highlighting its user-friendly, no-code, drag-and-drop interface and seamless Shopify integration. They value the customization options, smooth app performance, and marketing tools like push notifications. The responsive customer support is also praised for quick issue resolution and effective communication, with continuous updates keeping the platform modern and effective.
Refine
-
By rating
very bad service , i have 2 months with tapcart but he did not upload my app ios , here we are 2 months later and we have never received any contact from an app manager to get any solution for my problem
when u upload my app i will update my review .
Thanks for your feedback! We are happy to help you out with this issue. To launch your apps you will have to go ahead and connect your Apple Developer and Google Play accounts. Once you complete this step your apps will go live within 24 hours. Please let us know if you need any additional help.
The support team is tough to get in contact with. I've been trying to get our app launched for two weeks and even left voicemails but haven't been helped but I'm still being charged without the app being launched.
I'm sorry for the inconvenience you've experienced. Our team is aware of your situation and is working to get in touch with you to resolve this issue.
Subject: Terrible Experience with TapCart Mobile App Service
I am writing this review to share my recent horrendous experience with TapCart, a service that promises to help you build, design, and launch a codeless mobile app for your Shopify store.
Initially, I was drawn in by their slick advertising and the offer of a trial period. I thought I would be able to test out their services, receive adequate support, and then decide whether this platform was suitable for my business. Sadly, this has not been the case.
From the moment I signed up for the trial, I noticed a severe lack of customer support. Despite numerous attempts to contact their team for assistance, my messages were consistently ignored. For a service that prides itself on its 1:1 implementation assistance, this was surprising, disappointing, and unprofessional.
The lack of communication, coupled with the automatic billing after the trial period, made me feel as if I had fallen for a scam. The company failed to provide any prior notification about the trial ending and the upcoming charges, contrary to standard business practices. And to make things worse, the customer service remained non-responsive even after I was billed for services I hadn't received.
Upon seeking a refund for the services not provided, I received an unexpected response from the Manager of Implementation. She directed me to the Terms of Use and reiterated their non-refundable policy, despite the circumstances. In other words, I was stuck with a service I hadn't used, charged for a service I didn't agree to, and denied a refund I deserved.
TapCart seems to have an agenda to draw customers in with their trial period, neglect them during this period, and then charge them without any prior notice or consent. They then hide behind their non-refundable policy when customers like me demand justice for being charged for services not rendered. This practice is, to put it mildly, highly unethical and potentially illegal.
Moreover, this is not just my solitary experience. Upon further investigation, I've learned that I'm not alone in facing such issues. There are numerous others who have faced similar predicaments, highlighting a systemic problem in TapCart's business model.
All these issues lead me to advise anyone considering TapCart's services to proceed with extreme caution. The poor customer support, the unethical billing practices, and the non-refundable policy in the face of non-delivery of services make this a high-risk venture.
I am now left with no choice but to seek legal avenues to rectify this situation, share my experience with the wider community, and hopefully save others from falling for this unsavory scheme. This ordeal has left a bitter taste in my mouth, and I can only hope that my experience serves as a cautionary tale for others.
This review serves as a reminder for us to be vigilant in the face of appealing offers and promises. Always make sure to read the fine print, scrutinize the terms and conditions, and demand a satisfactory level of service, especially when hard-earned money is at stake.
We're sorry to hear about the experience you had with Tapcart, we appreciate your feedback. Our team did attempt to reach out to resolve the issue. Please contact our head of Customer Success at bobby@tapcart.co and he'll address your concerns and work to find a solution. Thank you.
I have messaged you more than once
Please take my request into consideration,, I really wanted to try this application only because they mentioned that there are free trial days and I wanted to try it, but they withdrew money, I hope to return it because this topic will cause big problems for me. I just wanted to try it and have a look but you already withdraw money from me
Sorry you are having issues connecting with us. I have emailed you using the email you signed up with. You can also email me directly at Bobby@tapcart.co and I will make sure you are taken care of.
No tiene soporte para otro idioma, el banner de notificaciones aparece en ingles, puedes cambiar los textos del menú, pero no todos.
Love the app - However does not work with personlisation so is no good :( Desperate for an app that integrates with our website and personalisation.
Thanks for the review. Looks like you are using Infinite Options for your custom swatches. I am having my product team look into this as a potential addition to our integrations marketplace. One of our app specialists is going to reach out to you today.