Tapcart ‑ Mobile App Builder

I really like the app's concept and the design of the app. It's clean and easy to use from my end. They did a great job with designing it and getting it on the app stores. However, there is a serious lag when you update products or quantities (from sold out to in stock). There's no way to refresh the app (no long swipe down) so you have to force close and reopen which sometimes fixes the problem. If you go into the view collection area of the app and play with the sorting feature it will sometimes provide an accurate view of the site in certain sort (best selling, a-z, etc) selections but not in others. I've gone round and round with Tapcart about this and they always blame shopify cache/api. If you are a shop that doesn't sell out or change product collections frequently, tapcart will be just fine. It's not a good look for my company as it's already annoying customers and we aren't even selling as quickly as we usually do. I'm going to hang on to it for awhile and let tapcart try and fix the issue- I'll update accordingly.

Great App!! Our IOS and Android Apps were up and running in no time. It very easy to design and it was a breeze going through the Apple Store and Google Play approval. Cole, you are awesome!! Thank you Tapcart.

Nicole and her team are amazing. We had a super crunched deadline to get our app up and running and they killed it. The communication was on point which is very important to us and they have answered every concern and jumped on changes immediately.

Such an amazing application and the implementation team was incredibly kind and super helpful! Once you get the hang of it, the app is incredibly easy to use and customize

Tapcart is a must-have if you are trying to grow your brand. The platform is well designed, user-friendly, and offers a great experience for users. We had our first call with tapcart on a Friday. 3 days later we were LIVE in the app store. Val and Robert were on top of things, they provided all the resources and help we needed to get launched.

Great app so far, we have just launched. It took less than 2 weeks to get it going. Incredible support from their team from Drew, Val and Ali.
Stop asking questions.... do it. Smooth process and very fast app.

I'm very happy, they literally walked me through each step of the process. Building an app is not easy and they made it as streamline as possible. Extremely attentive and responsive. Highly recommended!

Really like how quick and snappy our app is. Customer support is always online and happy to chat with us. Hands down best mobile solution for Shopify. Keep up the good work guys!

It's simple. It works. I loved being able to preview the app on my iPhone before launching.

Subject: Terrible Experience with TapCart Mobile App Service

I am writing this review to share my recent horrendous experience with TapCart, a service that promises to help you build, design, and launch a codeless mobile app for your Shopify store.

Initially, I was drawn in by their slick advertising and the offer of a trial period. I thought I would be able to test out their services, receive adequate support, and then decide whether this platform was suitable for my business. Sadly, this has not been the case.

From the moment I signed up for the trial, I noticed a severe lack of customer support. Despite numerous attempts to contact their team for assistance, my messages were consistently ignored. For a service that prides itself on its 1:1 implementation assistance, this was surprising, disappointing, and unprofessional.

The lack of communication, coupled with the automatic billing after the trial period, made me feel as if I had fallen for a scam. The company failed to provide any prior notification about the trial ending and the upcoming charges, contrary to standard business practices. And to make things worse, the customer service remained non-responsive even after I was billed for services I hadn't received.

Upon seeking a refund for the services not provided, I received an unexpected response from the Manager of Implementation. She directed me to the Terms of Use and reiterated their non-refundable policy, despite the circumstances. In other words, I was stuck with a service I hadn't used, charged for a service I didn't agree to, and denied a refund I deserved.

TapCart seems to have an agenda to draw customers in with their trial period, neglect them during this period, and then charge them without any prior notice or consent. They then hide behind their non-refundable policy when customers like me demand justice for being charged for services not rendered. This practice is, to put it mildly, highly unethical and potentially illegal.

Moreover, this is not just my solitary experience. Upon further investigation, I've learned that I'm not alone in facing such issues. There are numerous others who have faced similar predicaments, highlighting a systemic problem in TapCart's business model.

All these issues lead me to advise anyone considering TapCart's services to proceed with extreme caution. The poor customer support, the unethical billing practices, and the non-refundable policy in the face of non-delivery of services make this a high-risk venture.

I am now left with no choice but to seek legal avenues to rectify this situation, share my experience with the wider community, and hopefully save others from falling for this unsavory scheme. This ordeal has left a bitter taste in my mouth, and I can only hope that my experience serves as a cautionary tale for others.

This review serves as a reminder for us to be vigilant in the face of appealing offers and promises. Always make sure to read the fine print, scrutinize the terms and conditions, and demand a satisfactory level of service, especially when hard-earned money is at stake.