Reviews (283)

Overall rating
2.4
Counts per rating level
  • 23% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 4% of ratings are 2 stars
  • 59% of ratings are 1 stars
May 26, 2024

I don't understand why change the existing one. The new one is not better.

Lush Party Studio Props
Canada
8 minutes using the app
Shopify replied June 2, 2024

Hello!

Thank you for taking the time to share your review.

We appreciate you providing your input and will be sure to pass this information along to our product development team for review. -Victoria, Shopify Support.

May 18, 2024

Garbage. Requires coding knowledge to change the template. I can do it, but it'll take an afternoon as it isn't something I do on a regular basis. This not user friendly and clearly, no one checked UX before pushing this to production.

Stash
United States
3 minutes using the app
Shopify replied May 30, 2024

Hi, there! Thank you for your review. I'm happy to pass on this feedback as we are always working on ways to improve our features. In the meantime, we have a guide here (https://shopify.link/35gn) that can help you make changes to your templates. You can also reach out to our support team for more help here: https://shopify.link/vRnL. -Erin, Shopify Support

May 16, 2024

I installed this because it said Order Printer would no longer be available and that this app would be better.

The order date it prints is not the date of the order, but rather the date the order was printed. This is quite irritating. Also, the default template prints very small, so is significantly harder to read than the old Order Printer.

Amie Pads
Canada
9 minutes using the app
Shopify replied May 28, 2024

Thank you for your feedback! I appreciate the desire to print the order date rather than the date the order was printed. I'll share that suggestion with our developers for consideration in future updates. Regarding the print size, I recommend checking your device's print dialog settings to see if adjustments can be made there before printing. -Sophia, Shopify Support

May 19, 2024

Not impressed

Infinity Perfumes NZ
New Zealand
10 days using the app
Shopify replied May 30, 2024

Thank you for your feedback. -Emily, Shopify Support

May 15, 2024

The packing list is not supposed has prices on it! We can not use it! Please follow the current order printer format.

TABCARE
United States
About 1 hour using the app
Shopify replied May 28, 2024

Hey there! Thank you for your review and feedback. The packing slip no longer has prices on it. If you still see them on your end, please create a support ticket by visiting our Help Center (https://shopify.link/WJna) and we'll investigate. -Summer, Shopify Support

May 29, 2024

cannot load the old template. can this please be resolved?

Koning Spandoek
Netherlands
11 minutes using the app
Shopify replied June 3, 2024

Hi, there!

Thank you for reaching out and sharing your question.

To migrate your old templates, you'll need to copy your template's code from the legacy app, and then paste the code into the new app.

However, the new Shopify Order Printer app has a slightly different implementation than the legacy Order Printer app. This means that some of your existing templates might not work initially, and you might need to make some adjustments to your template's code.

If you need help with this step, you can reach out to our authenticated Support here (https://shopify.link/vRnL) so we can take a more detailed look. -Victoria, Shopify Support.

June 13, 2024

Can now import templates from old version. Took 2 mins to set up as I had it before. All works fine.

The Secret Bookstore
Ireland
4 minutes using the app
August 15, 2024

en faisant la mise à jour indiquée, on perd ses modèles , Order Printer n'est meme pas capable de coordonner le prix payé par le client et les factures sont en format paysage , impossible de retrouver les factures telles qu'elles avaient ete réglées , une Catastrophe

DEL'EP
France
7 minutes using the app
May 23, 2024

Worst move ever by Shopify, a huge step backwards from the Legacy version. 0 Stars!

Rubber Stamps by Montarga
New Zealand
14 minutes using the app
Shopify replied May 31, 2024

Hi, thanks for your feedback. It helps us decide which updates and changes to make moving forward. Rest assured, your comments will be shared with our development team. We appreciate your patience as we continue to refine this new app to better meet our merchants' needs! - Moira Shopify Support

May 24, 2024

What I have is perfect. Just leave me alone...

Savory Fine Foods
United States
15 minutes using the app