Reviews (284)

Overall rating
2.4
Counts per rating level
  • 23% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 4% of ratings are 2 stars
  • 59% of ratings are 1 stars
Edited August 16, 2024

Latest changes to the order printer app have resulted in the invoice backgrounds being printed gray and not white as they were previous to the updates.

Very annoying.

Underpinner Spares
United Kingdom
3 months using the app
Shopify replied July 3, 2024

Hello!

Thank you for reaching out and sharing your query. I would like our authenticated Support team to take a more detailed look into this, so we can determine the issue ...

Edited June 14, 2024

UPDATE: Fabulous news, the new fucntionality allowing us to import templates from the old ( legacy) order printer app is BRILIANT! Thank you!! You listened. It works perfectly. 5 STAR!

Why oh why can't we have a tempate builder? Why do we need to be coders? I used the originl Order Pinter app for years and it was great...you purchased templates from its sister app and had the WYSIWYG ...

Green Pebble
United Kingdom
28 days using the app
Shopify replied June 2, 2024

Hi there. Thank you for taking the time to leave your feedback, we truly appreciate it. As I can completely understand the impact of this change, I've gone ahead and shared ...

May 21, 2024

Very disappointing "update". The nature of our production workflow depends on an ever changing and highly customizable order printer template - And while the legacy app is by no means perfect, I was always able to achieve whatever customization I had set out to accomplish - So when I saw the message that Shopify was sunsetting the old order printer app and migrating to this new one, I had high ...

Battle Beaver Customs
United States
5 days using the app
Shopify replied June 1, 2024

Thank you so much for your detailed feedback. We want the new app to be not only functional for your business, but also an improvement upon the legacy app. I'll ensure that ...

July 2, 2024

over the years Shopify has made some changes that have not been helpful for us. This change takes time to get use to but right off the top the change has been helpful in terms of toner usage. The new format takes less toner to print as the bold lines used on the old format are gone. I do like the new format and like that the "packing slip" is labeled as such.

Wooden Spool Designs
United States
About 1 month using the app
Edited June 16, 2024

Updated: Changed from 1 back to 5 stars. Thank you for taking the time to ensure templates were completely compatible with new version. They look and work perfectly without me having to do any additional coding. Happy to hear that Shopify (unlike some other platforms) takes the time to listen to their customers and work out the kinks. Very happy.

Custom Gifts By Avery
Canada
About 1 month using the app
Shopify replied May 31, 2024

Hey, there! I'm sorry to hear you're unhappy about the new Order Printer app. We appreciate your feedback as it helps us determine what updates and changes to implement from ...

June 15, 2024

HATE THIS INVOICE!!!!
Whoever thought this up should be fired. The legacy invoice is way better.
You just have to ask, "Why?" why change an easy to read and understand invoice with this?
I'd like to give it a minus 10

Hats Scarves and More
United States
About 1 month using the app
Shopify replied June 18, 2024

Thank you for review and feedback. We are always looking for ways to improve our app. -Emily, Shopify Support

June 7, 2024

This update is a significant improvement for us! We now have the ability to include more detailed information in our invoices and packing lists, thanks to the use of metafields, customer notes, and a wide range of variables and styles. While the new requirement for object names in variable names was unexpected, it ultimately allowed us to enhance our documents exactly how we wanted. It would have ...

Privé Perfumes
United States
22 days using the app
Edited July 15, 2024

Tracking company and number and HS tarif code not working anymore. So we can not use this invoice for international shipments.

*Update 15th of July
- fulfillment.tracking_company and fulfillment.tracking_number yields no results
- also HS codes are no longer available to use.

So we can't use invoices from Order Printer to ship internationally and use for customs. Sad when Shopify is bragging ...

FlugaSports
Sweden
About 1 month using the app
Shopify replied June 26, 2024

Hi, there! It sounds like you might need to update the variables from your old templates. This guide includes the variables supported on the new Order Printer app: https:// ...

Edited June 12, 2024

Im working with support now as I agree with most of these reviews. There are issues with this new app. In my opinion, the "legacy" app had a much cleaner look and should continue to be supported. I sent 12-13 orders to the printer yesterday and all did not populate. This was after spending 6 hours with the help of chat gpt to get the code right to have the finished form look like our original ...

Bass Farms, LLC
United States
27 days using the app
Shopify replied May 29, 2024

Thanks for your review! I appreciate how much time it has taken you to customize your template, and I'm glad to hear that you're already working with our Support team on this ...

May 27, 2024

If you de-select the "packing slip" option, it says unable to find order on shopify POS. I wish shopify would stop changing things that no-one has asked for and work on the multiple other issues in POS.

Game Set & Match
United Kingdom
12 days using the app
Shopify replied June 1, 2024

Hi there! Thanks for taking the time to share your feedback with us here. We can record this as a request internally with our developer team, if you can reach out via our ...