Reviews (532)

Overall rating
3
Counts per rating level
  • 47% of ratings are 5 stars
  • 15% of ratings are 4 stars
  • 6% of ratings are 3 stars
  • 6% of ratings are 2 stars
  • 26% of ratings are 1 stars
May 3, 2025

1. The app won't integrate with any other card reader other than their Stripe machine. We spent $500 on their machine only to realise it doesn't accept Eftpos cards, which is New Zealand's most popular debit card.
2. There is no way to process an In-Store pick up through POS. We have customers come into store daily who want to order special items in however there is no way to create an order in ...

nztack
New Zealand
About 3 years using the app
March 20, 2025

I hope I can reach someone before they make the same mistake we did. If you are just starting out, or are running a very small operation, 1 to 2 locations, this POS would be an excellent choice. If you have more than 2 locations, have a lot of inventory, lots of employees, or already have a more robust POS, this app is not for you. It is very limited, and after you pay for the apps that will make ...

Black Lava Vape
United States
About 2 years using the app
Shopify replied April 7, 2025

Thank you for sharing your review and providing important context.
Our team can certainly help you navigate using the POS app for large stores with multiple locations and ...

April 8, 2025

The advertised POS Terminal with the PRO subscription; turned out to be the now discontinued POS Go with a disabled barcode scanner and Dock...As a hopeful pop-up market vendor working with a catalogging system for efficient turn-around. This was disappointing;

- Automated Discounts should 100% be available to LITE users.. It's not any more special than adding a tile to the POS device..
- ...

Niyo's Art Shop
Ireland
Over 2 years using the app
Shopify replied April 10, 2025

Thank you for sharing your feedback with us. We value your insight from your experience using our hardware! The POS Terminal is designed to be solely a customer-facing ...

April 26, 2025

The biggest waste of money! Such an expensive devise that does nothing! It goes flat in about 30 minutes and then takes 8 hours to charge. It doesn't even do everything I need. Every time I turn it on it updates for about 30mintues. Its like something from the 80s trying to do the work of things in 2025. TERRIBLE!!!! AVOID!!! Just pay $9 a month for EasyScan!

Pole Sins
Australia
About 1 year using the app
Shopify replied May 1, 2025

Hi there, thank you for sharing your feedback with us! It sounds like the device isn't working as expected - our support team can certainly help troubleshoot this! Our team ...

April 21, 2025

I have been using the Shopify POS Pro for just over a year. It seems the system had no input from a retailer, but was put together by a bunch of techies. It's really bad on basic reports, which are essential to run a multiple location retail company. Overall the experience has been frustrating!. If anyone from Shopify reads this - Just hire some people with some practical hands-on retail ...

HACKNEY NINE Jewellery
Canada
Almost 4 years using the app
Shopify replied May 1, 2025

Hi there, thank you so much for sharing your feedback! I understand that some data may not be easily found in admin reports, so we have many other options for creating custom ...

February 12, 2025

Yeah, I was charged a dollar for two months in a row said I had been given 30 more days then all sudden 41 n 93 $ took out of my acct no without notice bounced my acct n took out money of pending bills never used or sold anything because every time I set up the account, it says I was active and then I look again and it says one more step one more step one more step to make active to open store so ...

Resin me krazy
United States
2 months using the app
Shopify replied February 20, 2025

Hi there, appreciate you taking the time to share your feedback with us! Sorry to hear you were unable to set up your store in time! Our support team is available 24/7, we ...

January 20, 2025

Got this app for free as part of Shopify plus. When we downgraded to shopify standard Shopify decided it would be ok to start billing us for it. We've never agreed to any kind of paid plan for this app, but Shopify have been billing us for over 12 months before we'd noticed. They don't want to refund us for an app we never agreed to pay for so I guess we're taking them to court.

Northwest Guitars
United Kingdom
About 2 years using the app
Shopify replied January 27, 2025

Thank you for taking the time to share your review. I understand your concern about your subscription, and our team can certainly assist you further with this. Please get in ...

January 30, 2025

JI was charged without being notified. I could not understand why I was being charged over $100 per month for an account that I had frozen. Sure enough, Shopify decided that they should keep charging me for POS Pro, which I DID NOT realize was added to my account. Sad to say, and see that this feels like just another money grab.

My Store
United States
2 months using the app
Shopify replied February 5, 2025

Hi there, thanks for taking the time to share this feedback! We would certainly only want to charge you if your store is actively using the POS Pro subscription for in-person ...

November 5, 2024

If you're running a sizeable retail store, I would not advise against using Shopify POS. We transitioned from a specialized POS provider, which we had successfully used for seven years, only to realize within a week that moving to Shopify POS was a mistake. While Shopify is strong as an e-commerce platform, its POS system has serious limitations that make it unsuitable for established or multi- ...

WHACK Sports
Australia
11 months using the app
Shopify replied November 28, 2024

Thank you for sharing this feedback and bringing the issues you’ve been facing to our attention.
I understand your first issue is with limited support and only being able to ...

October 23, 2024

IT'S DEFINITELY A POS. Hangs constantly and has way too many bugs. Really terrible and tough to get help. We got the overpriced docking station hoping it would help to have everything connected but it doesn't.
Shopify should be embarrassed.

Walter Bauman Jewelers
United States
Over 4 years using the app
Shopify replied November 28, 2024

Thank you for sharing your feedback with us. We certainly understand how important it is to have a reliable POS, our team is available 24/7 to help solve any issues you may ...