Point of Sale , 495 reviews

Overall rating
4.2
Counts per rating level
  • 50% of ratings are 5 stars
  • 16% of ratings are 4 stars
  • 6% of ratings are 3 stars
  • 5% of ratings are 2 stars
  • 22% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its compatibility with various devices, user-friendly interface, and seamless checkout process. They praise its efficient integration with the Shopify ecommerce platform for managing inventory and customer data. The app's ability to handle high volumes of transactions, manage sales across multiple locations, and sync with Shopify's website and payments is valued. Merchants also commend its reliability during pop-up markets and in-person events, and its capacity to grow customer databases and boost direct sales. The ease of setup, navigation, and handling of large numbers of unique inventory SKUs are other notable features. Merchants see this app as a tool that simplifies daily retail operations and aids in the implementation of multichannel sales strategies.

November 13, 2023

Free app is great for merchants just starting out, you get what you need to start selling at in person events. I gave 2 stars because merchants should beware of using tap to pay on iphone. As seen on Shopify forums, many merchants have issues with tap to pay on iphone connectivity - it rarely works (it has only worked once or twice for me) forcing me to enter card payments manually. This was fine until I realized from another forum poster that Shopify payments charges higher fees for manual card entry even though it is a Shopify app issue that tap to pay is not working. So be sure to get a card reader so you can avoid this!

Evergreen Curated
United States
11 months using the app
Shopify replied November 15, 2023

Thank you for the review, we appreciate the feedback. We'd like to know more about the issues you are having around tap payments on the iPhone. Feel free to reach us in our help center here: https://shopify.link/VRd6 - Dirk, Shopify Support

November 13, 2023

Do not support most popular payment terminals and receipts printers! Limited only to several models (old and ugly). No support for any payment terminals i Europe which is why I'm thinking about changing the platform to another one that comes with the latest technologies. Currently, with Shopify, upselling at a brick-and-mortar location is archaic and cumbersome.

DOGONI
Poland
12 months using the app
Shopify replied November 15, 2023

Hey, thanks for reaching out. Shopify is always looking to continue to add to our supported products in the retail space. With that said, you can see our list of available third-party supported hardware in Europe: https://shopify.link/826K Your feedback will be communicated with the development team. - Dirk, Shopify Support

August 2, 2023

We tried Shopify POS but we can't change the tax with custom products, we asked for a change but they said there is nothing they can do. they lost a customer for this reason hope they will fix this limitation in the future.

Floratuin
Netherlands
Over 2 years using the app
Shopify replied August 17, 2023

Hello Floratuin, thank you for taking the time to leave your feedback. We appreciate your feedback regarding your experience with changing the tax on custom items. Regarding the tax on custom products, we would be able to do a Price Override to a custom item in the cart to achieve the desired price. Alternatively, we can create the product and add a tax override to that product. At the moment, the POS app uses the location's zip code to calculate tax. In the meantime, I have put your feedback forward to our teams on customizing tax with custom products.

January 28, 2022

Shopify POS is is not reliable constantly disconnecting in the middle of transactions with customers. Tech support is not readily available and may have to wait days for replies which are lengthy e-mails to troubleshoot. When these issues happen at the POS it is imperative to have immediate help. We have been unable to process transactions sometimes for a whole day. We outsourced a separate merchant processing system to avoid these disruptions. Shopify was reliable and great prior to all the changes to their new plans.

La Liga Soccer
Canada
About 6 years using the app
August 16, 2016

Everything was working great with it, until it started not charging the correct city tax. I've chatted with Help and everything they told me to try did not work. The city tax on the website is correct, but for some reason it's not carried over to the App. After an event, I have to go in and manually adjust every sale in my accounting software. This is very time consuming obviously. I am now considering another credit card reader, since having the wrong taxes being calculated at a location, despite my every attempt and admins help to fix the situation, doesn't fix the problem. Everything else works fine with it. However, the taxes not calculated correctly is a HUGE deal and cannot be counted on.

Get12s Com
United States
Over 4 years using the app
September 8, 2019

We had been very happy with this app in previous seasons. Our store opened for the new season last week and unfortunately there have been so many issues. My staff have spent hours trying to connect the receipt printer (a known issue I found out later from the shopify forums), and updated all apps and iPads, and finally got the printers working on Thursday to have them stop working on Sunday. We have also found the scanners to work/stop working throughout these 3 days. Finally, we use to open and close a shift on the till but the ability to do this seems to have disappeared and we are not sure why. During this time we have made a call to Shopify (and received some help but not enough to rectify the printer issue) and also sent an email to support and received some assistance but not enough to maintain the printers working. (At this stage we have only requested support for the printer problems, so cannot speak to Shopify's support for the other issues) I am a Shopify fan but am disappointed and concerned about this apps stability moving forward.

My Christmas
Australia
About 4 years using the app
November 3, 2018

In android tablet doesn't support thermal receipt printer. While in ipad just support only few thermal printer.

BOKITTA SYAHERA
Malaysia
Over 3 years using the app
June 2, 2022

We just updated the app (to version 15.4.1) and while it worked wonderfully prior to the update, we've experienced so many issues with the new app. I've had to delete the app and re-install it twice to try to fix some of the glitches (some are still not fixed). *They changed the counting tool which was so quick and easy to use prior to the update - you could enter the qty of currency and hitting "enter" would bump it to the next section. Now you have touch each line to enter the value, often opening and closing the keyboard to see the next line. *If you enter a first and last name for a new customer, you have to add a phone number or email address to save it. Before you could just add the name and save. (If you just use a first name, you can add a new customer without the extra info).
*Receipts no longer print automatically on returns/exchanges. You have to go through 3 more screens to get to the "print receipt" button when it used to print automatically. While the update on the receipts for exchanges/returns is good, they changed so many other things - and NOT for the better. "If it ain't broke, don't fix it." Really wishing there was a way to revert back to the older version of the app. The update is really frustrating!

MISH Fashion and Swim
Canada
About 3 years using the app
Shopify replied January 30, 2023

Hi MISH Fashion and Swim! Thank you for taking the time to provide us your feedback. Since your feedback was given we have updated the POS app to version 8.1.0. The counting tool has the next feature as an available option, you can save a customer with just one name and your receipts should be printing as normal, if on the latest version. If you are continuing to have issues with the Shopify app please reach out to our Retail support directly as they would be more than happy to assist!

January 11, 2019

We´re using the app for a year our restaurant business. It´s a retail app and just limited in real use for a restaurant. There´s no table management (the third party app available simply doesn´t satisfies), support is slow, updates are being done without notification and always with some new bugs. It seems there´s no real vision to make this app an ultimate restaurant app.

Digters
Netherlands
Almost 3 years using the app
December 3, 2020

It does the simple POS work but not sure if it's worth ~$90 charge per month. I recently upgraded to the Pro POS to use a few more functions but if possible, I want to pay for the chargeable functions that I actually use. One critical downside of this app is the search function. The search result is too broad and to find something specific, you need to type the exact product name word by word. If you need to rely on the manual search on POS other than using the scanner, then this app will be very annoying. I don't recommend this to those users but ok for those who want the simple POS functions. Overall, too expensive for what it is.

One Fine Secret
Australia
Almost 3 years using the app