Reviews (527)

Overall rating
3.4
Counts per rating level
  • 47% of ratings are 5 stars
  • 15% of ratings are 4 stars
  • 6% of ratings are 3 stars
  • 6% of ratings are 2 stars
  • 25% of ratings are 1 stars
July 10, 2024

The system has an infuriating number of pointless "updates," to the point where they begin to interfere with the operations of our business. I can't think of a single thing that was improved, just buttons moved to other places, landing screens that look fundamentally different from how they looked the day before, and functionality that inexplicably changes from day to day. It's like learning a ...

The Honey Exchange
United States
5 months using the app
Shopify replied July 12, 2024

Thank you for your review and we appreciate you taking the time to share your feedback with us here. Please note that if you ever need assistance using the app after an ...

July 7, 2024

We've been trying to switch over to Shopify POS for four months. They have no solution to track serial numbers or consigment.
That they have apps that do it, but then you can't pull up reports on what sold crazy to think that they called us a POS.
Every POS has a tracking for this.
Working with the on boarding team and as soon as they can't find a solution, it's hard to get a hold of anybody

Hawaiian South Shore
United States
Almost 3 years using the app
Shopify replied July 9, 2024

Thank you for your review and I am sorry to hear that you've had this experience. If you're unable to get hold of anyone from our onboarding team, please reach out to our ...

May 24, 2024

Almost exactly what we need... unfortunately, it does not allow sales in two currencies, whereas the store accept two currencies for the payment,

IRIS

Association Iris
Switzerland
About 2 years using the app
Shopify replied May 27, 2024

Hi, there! Thanks so much for your feedback, I certainly understand how this feature would be beneficial for your store. I will share your experience with our developers for ...

June 20, 2024

Two main issues:
1. Constant updates mean sync between POS and the provided Wisepad 3 often fail, requiring customers to wait while it is performed.
2. There is no self-checkout option. All the features needed to make this work alongside an appropriately configured ipad already exist so I can't understand why this isn't an option, especially on POS Pro.

Anthology Puzzles UK
United Kingdom
23 days using the app
Shopify replied June 25, 2024

Hello! Thank you for your review of the Shopify POS sales channel! We appreciate you taking the time to provide us this feedback around these limitations you've outlined. I' ...

September 8, 2019

We had been very happy with this app in previous seasons. Our store opened for the new season last week and unfortunately there have been so many issues. My staff have spent hours trying to connect the receipt printer (a known issue I found out later from the shopify forums), and updated all apps and iPads, and finally got the printers working on Thursday to have them stop working on Sunday. We ...

My Christmas
Australia
About 7 years using the app
January 28, 2022

Shopify POS is is not reliable constantly disconnecting in the middle of transactions with customers. Tech support is not readily available and may have to wait days for replies which are lengthy e-mails to troubleshoot. When these issues happen at the POS it is imperative to have immediate help. We have been unable to process transactions sometimes for a whole day. We outsourced a separate ...

La Liga Soccer
Canada
About 6 years using the app
November 20, 2019

I'm extremely frustrated with this app. For a year now I keep getting told that it will shortly support Automatic BOGO. A core of my in person business is BOGO and no support. This is not hard to code. It appears they just don't care.

Cate's Concepts, LLC
United States
Almost 6 years using the app
November 3, 2018

In android tablet doesn't support thermal receipt printer. While in ipad just support only few thermal printer.

BOKITTA SYAHERA
Malaysia
Over 3 years using the app
June 2, 2022

We just updated the app (to version 15.4.1) and while it worked wonderfully prior to the update, we've experienced so many issues with the new app. I've had to delete the app and re-install it twice to try to fix some of the glitches (some are still not fixed). *They changed the counting tool which was so quick and easy to use prior to the update - you could enter the qty of currency and hitting ...

MISH Fashion and Swim
Canada
About 3 years using the app
Shopify replied January 30, 2023

Hi MISH Fashion and Swim! Thank you for taking the time to provide us your feedback. Since your feedback was given we have updated the POS app to version 8.1.0. The counting ...

August 30, 2017

Not worth using at this point. Lacks way too many basic features and it gets little development love, which seems like a huge missed opportunity for Shopify. Square is hands down better for us.

Dutchwear 2
United States
About 3 years using the app