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Are no HUMANS working at Shopify assigned to customer care anymore? Or is this POS so bad nobody bothers using it! The automated response since May of 2024 vodes ZERO confidence in new users. I'm trying this on a free trial, but the investment in my time is worth alot and may be a complete waste with no customer service. frankly only here because other YouTubers have recommended the platform. After I do my review, there's plenty of competition out there that I feel is more responsive. You really only have one claim to fame and that's e commerce hopfully you can do that. AI isn't going to cut it 100%
Hi there, we appreciate you taking the time to share your feedback with us, and I’m happy to assure you that we definitely have a human support team who are available 24/7 to help you with your store. You can start a live chat with our team at help.shopify.com (a human support advisor will assist if our chat assistant can’t answer you promptly), or call us through the POS app by going to ... > Support > Contact support and call the number you see there. Our human support team will guide you to get all set up so you can start selling as soon as possible! Rick, Shopify Support
The point of sale app, helps me keep my brick & mortar and website up to date. Makes inventory so much easier.
The POS works well for us. We have 75 different vendors with approximately 15,000+ unique inventory skus.
It is so easy to use!
Love it.... its very easy & user friendly to use this app. I would like to know how can i differenciate my charges when charging a client in store and when charging at a trade event using shopify POS on phone.
Easy to understand and use.
User friendly
Love it! Could definitely use an automatic discount rather than a button or coupon
Hi, there. Thank you for taking the time to leave us a review for the Point of Sale App! We have some information in our help docs here (https://shopify.link/A1B4) that can help you use automatic discounts with POS. Let us know if the resource we've provided you here doesn't hit the mark! -Imogen, Shopify Support
The POS Go have been great to use. We did have a unit stop taking tap but Shopify replaced it after troubleshooting was unsuccessful in reestablishing full functionality. Support has been great. Love the infrared scanner for quick product to cart and checkout.
We have been using Shopify for 5 years now, We are happy overall, one thing I would like to see them add is a contact number for support. Last week in our area there was a major outage for another POS system, several stores had to close, we had a great day and out sales were up 20% for the day!