Reviews (521)

Overall rating
3.6
Counts per rating level
  • 48% of ratings are 5 stars
  • 16% of ratings are 4 stars
  • 6% of ratings are 3 stars
  • 6% of ratings are 2 stars
  • 25% of ratings are 1 stars
September 2, 2023

very great APP. much help my store !

HANAMARU JAPANESE MARKETPLACE
United States
Over 1 year using the app
Edited March 24, 2016

Limited functionality, features that are available on the website are not available on the POS app (payment methods for example), and the app crashes constantly.

We have to delete and redownload the app roughly once a week. I'm told this is due to potentially losing our internet connection, but this seems like something that their software should be able to record. However, as with many other problems we experience, we're told the issues are the way we're using their software and not a failing in their code.

I advise against getting invested in Shopify POS.

Pink Castle Fabrics
United States
Over 5 years using the app
May 11, 2023

I have been a vendor at 4 festivals so far for a total of 6 full days and used their chip reader and this POS app. No problems other than disconnecting from the hot spot a couple times due to my phone or IPad. Although I could not print the report offered on days totals from the POS the print button was not clickable. Very easy to use and set up. Just have to make sure products are set to POS in Shopify admin. and disable tax setting when done if you're collecting taxes in another state temporarily. Other wise taxes will be collected on online orders if someone from that state orders online. Setting up inventory for the POS in the Shopify admin is confusing for me, for others probably not so. When I have more time I will call support to help me figure out. The POS app and reader has worked well for me.

ClassyStands
United States
Over 1 year using the app
November 5, 2020

Absolute garbage. The new PRO POS is absolute garbage. We've been with Shopify for over 5 years and we now have to pay an additional $89US / month for something that is so much WORSE than what you had before. The search function doesn't work half the time. Products appear and don't appear seemingly on a whim. The screen and colours are so dark - but of course our iPad is too old to update to the new needed ios13 to change the background. Have you partnered with Apple? I would not recommend this app and I will be looking for something else that actually works for us.

Mandala Design
Canada
About 5 years using the app
December 3, 2020

This app is so user friendly and I use it everyday to view what is going on with the store when I am not there as well as updating customer orders and inventory. Love Shopify POS!

Franklin Dovecote
United States
Over 1 year using the app
October 21, 2023

It's a solid POS App, but you guys keep tweaking, and sometimes more is... more. Like that Blue Arrow button you have to tap after you enter your pin. Why is that necessary? I f you enter a correct pin the main checkout screen should simply open. No need for the extra step.

HUZZAH! Toys
United States
Almost 10 years using the app
May 31, 2021

Super user friendly, easy for on the go. There are so many options to use for POS or online presence.

Good Daze
United States
About 1 year using the app
December 28, 2022

The app is a bad, forced update after forced update, and all that seems to change is making our ipads unsupported. even worse if you pay shopify more money for their tap and chip reader. They may as well go back to a wired connection to the ipad because they don't seem to know how to use bluetooth technology. Having to restart the app every time the devices sleep isn't an acceptable solution. They've opened up their business to third party apps for everything else they may as well just let third party hardware/software handle this part as well.

Park & Fifth Clothing Co
Canada
Almost 5 years using the app
Shopify replied January 16, 2023

Hello Park & Fifth Clothing Co, thank you for taking the time to post your feedback. We are constantly improving our app by releasing new updates that can fix bugs and add new features.

As for when the hardware goes into sleep mode, we recommend checking the app's permission: In the iPad Settings Menu > search for Shopify POS > ensure the app's Location Permissions are set to "Allow while using" and "Allow cross-website tracking" toggle on. This ensures that if the reader reaches out while the screen is asleep or while the app is minimized, the app will still have the appropriate permissions to complete its security checks and be able to reconnect.

If the issue is not fixed, feel free to reach out to our Retail support. The team is here 24/7 to help.

January 9, 2022

The update to the new re-tooled version was a straight up cash grab. The old version allowed you do everything you needed to sell in-store and online. It was a great tool to let the little guy compete. Shopify was doing it right and offering good value for the cost. Public company greed eventually took over and now they overcharge (to the tune of >$1000 year) just to have basic functionality like doing a simple exchange in your physical store. The lite version isn't usable if you can't do something as simple as swap out a size, etc.

basin + bend
United States
Over 4 years using the app
August 31, 2023

I love the app and service.

Americasabella
United States
About 1 year using the app