Point of Sale

It's great how the free version can get you very far without the upgrade. There should be more price range between lite and pro. The only feature I find missing with the shopify lite is the option to return items and refund. I find it quite steep to pay extra 89$ for that option.

Yes, I am very happy with the setup or the system and the process - but not so happy with the equipment...I have had a number of issues with the equipment not working properly - especially the chip reader

We tested it out and have decided to hold off on this app for the following reasons:

1. No customer credit capability. We need a way to give customers credit in their account. This will also help us tie in our online store with the POS by allowing customers to redeem their credit either via the website or in store using the POS system.
2. No way to exchange products
Update: Shoppify POS support told us that exchanged can be made, however, it really isn't an exchange at all. We will have to manually refund the items for exchange to a store credit, complete the order, THEN repurchase the new items with the store credit. So really, Shopify POS still does not support exchanges. I have not been able to verify this as our trial ran out.
3. No way to assign product cost to each product, thus making it impossible to keep track of inventory cost.
Update: Support staff informed us that the app DeepMine has the ability to assign cost to each product and variation. Although this is A solution, this basic feature really should be built right into the the product information as an extra attribute in the first place. We have paid for DeepMine in order to assign costs to our products, however, it is still in beta state, and the interface is a huge pain in the ass to use.
4. Unable to assign customers to customer groups for predefined discount rates.
5. No visible notes field for each customer that is visible before clicking in to the customer's profile. This needs to be visible on the same screen when displaying a search result of customers.
6. Super clumsy interface. Image size needs to be customizable to allow for much smaller image. Also, the POS system needs to provide a No Image option, that displays a top down alphabetical list.
7. Cost is too high for a product this basic.

We didn't have time to explore this app further as there were too many features missing in the app for us to put the efforts in to fully testing it out. Hope the app is completed with these features so that we can switch over from another platform.

Product search 'engine' not particularly 'smart' or intuitive. Exact name will often NOT have that product come up first in search results.

Just beware that if you close your store or POS, don't just uninstall the POS app if you are paying for Pro. They will keep charging you and there is no obvious way to remove the charge. After a long time and eventually chatting with a human advisor, you have to re-install the app and then go in to the location and downgrade the app to the Lite version, which will then be free. I assume after that then you can uninstall it, but perhaps wait for a billing cylce or two to ensure that you are no longer being charged before you uninstall it. That will save you 1. being charged monthly until ou realize this, and 2. hours of your life trying to figure this out and reinstall the app!

Facile d'utilisation, vraiment un système plug & operate.

we were on the Shopify Plus subscription for a year and cancelled. Shopify Plus comes with the feature of Shopify POS Pro and we did not have this feature prior to being on Shopify Plus. A few months after being cancelled from Shopify Plus, Shopify just decided to activate Shopify POS Pro on three of our stores with NO authorization. I'm trying to run my business not take hours of my time to have you reverse a feature you place on my three stores without our authorization.

I really like the app for all the many features it provides but it lacks the basic but popular QR code purchase option like Venmo or PayPal has.

We had been very happy with this app in previous seasons. Our store opened for the new season last week and unfortunately there have been so many issues. My staff have spent hours trying to connect the receipt printer (a known issue I found out later from the shopify forums), and updated all apps and iPads, and finally got the printers working on Thursday to have them stop working on Sunday. We have also found the scanners to work/stop working throughout these 3 days. Finally, we use to open and close a shift on the till but the ability to do this seems to have disappeared and we are not sure why. During this time we have made a call to Shopify (and received some help but not enough to rectify the printer issue) and also sent an email to support and received some assistance but not enough to maintain the printers working. (At this stage we have only requested support for the printer problems, so cannot speak to Shopify's support for the other issues) I am a Shopify fan but am disappointed and concerned about this apps stability moving forward.

This is a great app! I love having my online store and POS inventory integrated in one place. Just wish I could edit unpaid orders from the POS rather than having to create a new order each time (ie. my employees run balances). ALSO is there curb-side pickup option from the POS?