Point of Sale

It is a good POS system to run in a store where you are selling items and services both in store and online. So far the only thing I haven't been able to figure out is a way to put in a payment plan option (through the store itself) where it will keep the balance of what is still owed.

I use this app to sell directly to our customers at pop-up shops throughout the year, it's very easy to use and I love that I can look at the analytics to analyze what our customers are buying in person.

Very disappointing that Shopify would release this update before working out the major flaws in this system. We are in our busiest time of year (when we also have temporary employees working) and we have spent hours trying to figure out our own way of getting around the issues as our phone calls to customer service have revealed that it will probably be a while before most of the issues are fixed. It is EMBARRASSING in front of customers when we cannot even issue a return or it credits them back inadvertantly and we have to ask them to pay again. Not to mention that when you print a "gift receipt"- a whole list of everything the person purchased prints onto the receipt. Who wants someone to know what all they purchased or if they are giving 15 people the same gift. How special does that feel? Very BASIC procedures are no longer possible. You cannot start a return unless you find the original order in the system- which doesn't work when someone is bringing back a gift. This new PRO POS is eating away at our productivity. We have had more calls into the support line in the last 2 weeks than the whole time we have used shopify. The home screen is nothing like the previous version where you could "see" your store and you basically do not have a menu driven system. Very poor decision on Shopify's part to launch this prematurely. We are disappointed as shopify charges alot of money for subscriptions, fees, and credit card processing.

I used the POS app for my first vendor event this weekend, and it went SO WELL. From being able to quickly create custom orders to balancing my cash at the end of the day, it worked exactly how I expected it to without a struggle every time. My only issue was that my card reader (the shopify chipper X something?) didn't stay connected. That could have been our issue with shady wifi or crabby bluetooth on my ipad, but it definitely wasn't enough to keep us from using it again.

We’ve been with Shopify for several years now for our website & POS. Prior to Shopify we used 2 very popular and highly noted POS platforms both with pros & cons & both costing more than Shopify’s upgraded version. We switched our 13 yr old Brick & Mortar over to Shopify’s POS platform approx. 4yrs ago and have been relatively pleased with our decision. In our experience, anytime a new upgrade is rolled out with any platform there has always been growing pains and it never seems to be at the right time. What I do know is that in our 4 yrs of using Shopify’s POS many of the upgrades they have implemented is a direct result of listening to the customer. Can they do more, absolutely. Let us all remind ourselves with this pandemic how we’ve had to change direction in the blink of an eye including Shopify. Trying to keep up with an influx of demand can be daunting even for the big guys.

The campaign has talked enough about the new features of this soon-to-pay brand new POS pro.

Here's something I found that need to be fixed before we are actually charged.

The NEW POS PRO doesn't allow you to add shipping in a quote. Once you add a shipping, you are only allowed to either 'go back' or to 'checkout'.

The NEW POS PRO doesn't show correct staff who sent out the quote. The app requires an account with full permission to sign in and then a staff with restricted permission to log in with their pin. Once a quote is sent out by a staff without full permission, the quote is always linked to the account owner. Once customer pays the quote online, the system attributes the sales to the account owner instead of the staff who actually sent out the quote, causing report issues.

A veces se desincroniza el lector de códigos de barras y ese tipo de accesorios no los envían a méxico, ya debería haber esa tecnología fácil de obtener en mexico para nuestras tiendas físicas, yo tuve que pedirle a un pariente en texas que me enviara el lector de códigos de barras y nos ha ayudado bastante a cobrar en las tiendas

Terrible system for retail. While Shopify has an excellent ecommerce platform their POS is lacking many basic features, is very limited as to what can integrate and the hardware is simply junk. Their card readers never stay connected, they never have hardware in stock so be sure to buy 2 of everything when they do have it or you will be forced to do manual card entry at an inflated fee as well as adding time to every card transaction. The worst part is they do not seem to care to make any real updates. Every forced update they send just causes more bugs and more issues. We are currently looking for a new system due to their lack of performance.

This may be the only POS on the market without a function to "leave a TIP" for the employee ringing up the order. While we do sell online retail, we offer barbering services, sharpening, etc.. in our brick and mortar store and are unable to let customers leave a tip on their credit card on this POS, and with more and more people not carrying cash, it looks like we may need to switch POS systems before our staff keeps getting upset that they are losing tips. Other than that, it is a smooth POS integration system, but the lack caring enough to add a simple function is why this POS is not ideal for anyone selling anything other than products. If you run a service, beverage, or food company then you definitely need to shop elsewhere for a POS.

Do not support most popular payment terminals and receipts printers! Limited only to several models (old and ugly). No support for any payment terminals i Europe which is why I'm thinking about changing the platform to another one that comes with the latest technologies. Currently, with Shopify, upselling at a brick-and-mortar location is archaic and cumbersome.