Reviews (527)

Overall rating
3.4
Counts per rating level
  • 47% of ratings are 5 stars
  • 15% of ratings are 4 stars
  • 6% of ratings are 3 stars
  • 6% of ratings are 2 stars
  • 25% of ratings are 1 stars
June 10, 2021

Love it for omnichannel experience, have all inventory online and prices and all places. Great tool :D

Knatural
Chile
6 months using the app
December 3, 2020

Easy to view my products and love the fact that I can keep my inventory in one place. I am planing soon to try it on my new ipad

SOMETHING FROM SOMEWHERE
United States
6 months using the app
November 18, 2020

If you think you're going to get the same app for an Android as you would with an Apple iOS device, think again. The Android version is just a dumbed down/watered down version of the Shopify mobile app - reduced to just the checkout portion. In other words, you're not really getting a dedicated POS system.

Detailers Finest
United States
6 months using the app
April 8, 2023

Poor POS app. Researching other options after just a few months. Not physical location friendly. Time consuming to enter orders and can't use a computer for POS.

bijoujeweler
United States
6 months using the app
Shopify replied April 28, 2023

Hello bijoujeweler, thank you for taking the time to leave your feedback. Please feel free to add any specific issues you have faced or reach out to our Support team and we can look into these with you. We truly appreciate your feedback as we further develop the POS app to be used by more merchants and meet the demands of the evolving retail world.

May 18, 2020

DO NOT UPGRADE. After upgrading to the "All New" POS it no longer functions correctly. Half of our inventory is not showing up, causing massive issues in store. Shopify have advised (in writing) that this is a known issue affecting multiple merchants. The new version looks cool and has some nice features, it just doesn't work, stick with the old version or look elsewhere

ProTooling
Australia
6 months using the app
December 13, 2020

***Helpful to a point. But will take YOUR tech-savviness to be successful***
The App is helpful as it means I only have 1 inventory between my online and in-store shoppers. I also like how mobile it is, and how quick it is to checkout. My 2-star deduction is because sometimes it takes a minute or two for things to sync between the Shopify admin and POS. Something might scan and be found through search in the admin interface but when attempting to scan or search through the POS, it won't find it. This has forced us to use the Custom Sale option but means we have to backtrack and fix quantities later-- so it's like i have two inventories again. The support is fine- they are always available but sometimes we get lost in translation and they often have scripted responses that are frustrating, as it feels they're not really hearing me and my needs, but trying to get 5 Star survey results. I was sifted through several "launch specialists" when I was converting systems and it was tough to feel helped as I had to reexplain and reintroduce my progress to several people. Eventually, I just stopped asking as they seemed too busy or uninvested. I would call instead of email as email tickets can take several days or they don't answer at all. Other updates I'd like to see: Making a specific collection "non-discountable" as we offer a "member" discount for people every day, but some items' profit margins are too narrow to apply an additional discount. So my staff needs to outsmart the system. Secondly, a connection to Blackbaud would be awesome as I could load or view my members through there. Finally, as a non-profit Museum, this has been an inexpensive way to stay in modern times but our store has a lot of products (5000+) available that it seems Shopify struggles to update or keep track of seamlessly.

sbnature Store
United States
6 months using the app
January 31, 2022

I use this app to help with in person sales at tradeshows. It is easy to use and has been working fine for me. Only one issue I have had is needing to do an update before making a sale and took a long time to complete.

UnlimitedBladeworkz
United States
6 months using the app
September 29, 2013

I wonder if shopify is interested in manipulate Multiple Inventory and also Store Transfers! This would be really helpful! The User experience is great! you need to work more on the inventory stuff!

Head 2 Brain
Mexico
3 months using the app
November 25, 2021

J'ai utilisé cette application car j'ai une boutique physique et une boutique en ligne, je ne voulais pas utiliser des software différents. POS est très intuitif et simple, nous l'avons tout de suite pris en main. Il faut l'utiliser sur une tablette, il est moins bien sur l'ordinateur.

La Curieuse Boutique
France
6 months using the app
February 27, 2019

Absolutely love this app! Used this recently and a trade fair, for both cash and card transactions! So seamless! My customers where so impressed! Useful for those who didn't have cash or when I didn't have enough change, who ended up paying by card. I highly recommend!

Root Strength Ltd
United Kingdom
6 months using the app