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I use this for my POS in my retail store. It works well on everything accept discounts. It will not apply automatic discounts in the POS. I hate this because I know all the programming is there, as it does it in the online store. Why not the POS???
Great
I used this at a pop up show last weekend and it was utter trash! I didn’t have good solid data connection so it wouldn’t accept card payments. I lost so many sales because their offline mode doesn’t accept cards. What the heck, I’m going back to square!
It was quick and easy to set up
I loves this app. Super easy to use and makes checkout super quick. Allows you to take payments even without the card reader. So easy to access the product catalogue. For someone that is totally new to this and never even had retail experience, this app makes it so easy. Love it
PSA: When you enter in an address to collect sales tax, they do not have the correct tax rate system. I entered my correct address, which on the government website has a 3.5% local sales tax rate, but because Shopify POS is super behind, they use a "Basic System" to determine the tax rate, which is 4% lower than it should have been, leaving ME to pay the remaining taxes out of pocket. I am not sure how this app is even legal if they cant even provide the correct tax rate!
Hello Shop Fitted Boutique, thank you for taking the time to share your feedback. We truly appreciate your feedback as we further develop the POS app to be used by more merchants and meet the demands of the evolving retail world.
As for the issue you mentioned, the POS app applies taxes based on the store location that you assign to your POS device, you can also read more in [Setting up tax rates for Shopify POS](https://help.shopify.com/en/manual/taxes/set-adjust-pos-taxes?utm_source=gurucopy&utm_medium=link&utm_campaign=Gurus#undefined),if your location is set up I would suggest reaching out to our Retail support so the team could investigate this for you. The team is here 24/7 to help.
I would recommend Shopify to someone else. It's easy to use once you apply yourself.
We have been using the POS system for 5 months now, along with the Wisepad 3. It's a terrible device. Every time customers want to pay, a mandatory update has to be performed, which can only be done if the battery is above 50%. Moreover, an update takes as long as 10 minutes.
So, think carefully before purchasing this product with a Wisepad.
Hi there. We appreciate you taking the time to share your concern. I can definitely understand how a mandatory update every time a customer wants to checkout would be alarming. In this case, feel free to contact our support team directly so that we can investigate further: https://shopify.link/VRd6. -Mac, Shopify Support
We are having a problem with the scanner,IT DOES NOT WORK.I feel I'm getting the ''runaround''.We purchased all the equipment 2weeks ago and still cannot barcode anything.We called on Fri,Sat,and Sun and got nobody.The scanner came with no instructions so we went online to learn how to set up.It took 2 days to get a response,ok sat. and sun. I thought they had 24-7 help.seems to be 9to5. mon. thru fri. The box it came in seemed to be opened before.We have a lot of product on the online store and we have to manually remove items if we sell out of our store front,I hope we don't sell something we don't have.I find it odd they don't call,we have to do everything via email which takes a lot longer.My advise buy the CHS 7Ci on eBay and save $70.00,at least you can return it with no questions asked and ''you get the stand with it''.So we wait for another email:( This process took 5 days and they finally said the scanner is bad.What took 5 days to do via email would have taken 5 minutes buy phone. Now we wait to be approved by the "hardware dept"for a new one,we are now 9 days without a scanner,waiting for another email :( So we were told to buy another scanner before they even credit my account.This all started on 3/3/17,it is now 3/12/17,we went to eBay and bought a used one.I will update this as I go.Still waiting for credit on the bad scanner,and a SHIPPING LABEL!!!!!!!!!! Do not use this company.
I used PRO during the trial for the first few months, switched to classic which was simple and did everything I needed it to do. Now the lite feature is useless as I can't create just POS accounts without paying for their service. Don't need to fulfill or create orders or anything special, just checkout customers and have inventory and revenue show up in our Shopify system. Basically now to make it usable you need to pay the monthly fee, per each location, to use it as a register. The old was better because you could pull up a collection of products and add from it. In this upgrade version each time you open a collection and add an item, you get taken back to the main screen, so you have to keep opening and adding it. If people want new features and want to pay for them, that is fine for both parties. However taking away POS only accounts, custom receipts, and other options previously available and putting them behind a paywall is not innovative or helpful in anyway.