Reviews (509)

Overall rating
3.9
Counts per rating level
  • 49% of ratings are 5 stars
  • 16% of ratings are 4 stars
  • 6% of ratings are 3 stars
  • 6% of ratings are 2 stars
  • 23% of ratings are 1 stars
October 7, 2023

Love it! Could definitely use an automatic discount rather than a button or coupon

The Sudsy Soapery
United States
Over 6 years using the app
Shopify replied October 13, 2023

Hi, there. Thank you for taking the time to leave us a review for the Point of Sale App! We have some information in our help docs here (https://shopify.link/A1B4) that can help you use automatic discounts with POS. Let us know if the resource we've provided you here doesn't hit the mark! -Imogen, Shopify Support

December 6, 2023

This app has really been a huge help! It is super friendly to use and works smoothly.

Custer Custom Leather
United States
8 months using the app
July 27, 2023

I've been using Shopify's POS system now for the better part of a year for my In-Person events when I do shows. For what I need it to do, it does a good job but I would like to state that it can be slow at times to load items scanned. I've also had issues with the chip reader just not wanting to work so it takes rebooting / unpairing / repairing several times before it finally syncs with my POS system again.

Aside from those issues, I have no other complaints! It's been a pretty solid machine that helps me enormously at these conventions. When it finally clonks out, I will most likely migrate over to using the handheld device instead since it's compact.

Fatty Pancake
United States
Over 2 years using the app
Shopify replied August 3, 2023

Hello Fatty Pancake, thank you for your feedback. We are happy to hear that you like using our POS system. As for the barcode and the card reader issue, because you go to events with the POS we always recommend using your own hotspot, the internet in events can be weak at times and causes the hardware to not function as expected. We would also recommend reaching out to the Retail Support to ensure that you go through any troubleshooting steps necessary to get this issue fixed.

November 13, 2023

Free app is great for merchants just starting out, you get what you need to start selling at in person events. I gave 2 stars because merchants should beware of using tap to pay on iphone. As seen on Shopify forums, many merchants have issues with tap to pay on iphone connectivity - it rarely works (it has only worked once or twice for me) forcing me to enter card payments manually. This was fine until I realized from another forum poster that Shopify payments charges higher fees for manual card entry even though it is a Shopify app issue that tap to pay is not working. So be sure to get a card reader so you can avoid this!

Evergreen Curated
United States
11 months using the app
Shopify replied November 15, 2023

Thank you for the review, we appreciate the feedback. We'd like to know more about the issues you are having around tap payments on the iPhone. Feel free to reach us in our help center here: https://shopify.link/VRd6 - Dirk, Shopify Support

November 21, 2023

Once i learned how to use the card reader everything after that was perfect! Super happy with my choice to use Shopify!

Ratchet's Wretched Threads
United States
10 months using the app
September 16, 2023

Printing receipts direct from sale has at times not gone without hiccups, we have worked around by going back into orders and printed from there.

Lovells Flowers Ltd
New Zealand
7 months using the app
July 25, 2023

Terrible system for retail. While Shopify has an excellent ecommerce platform their POS is lacking many basic features, is very limited as to what can integrate and the hardware is simply junk. Their card readers never stay connected, they never have hardware in stock so be sure to buy 2 of everything when they do have it or you will be forced to do manual card entry at an inflated fee as well as adding time to every card transaction. The worst part is they do not seem to care to make any real updates. Every forced update they send just causes more bugs and more issues. We are currently looking for a new system due to their lack of performance.

thesnackhut
United States
About 1 year using the app
Shopify replied August 3, 2023

Hello thesnackhut, thank you for your feedback. I'll let our Reviews Team here know about your feedback.They look into feedback from merchants and take it into consideration for use on our platform. As for the issue with the card reader, we would be happy to help if you want to share more details here. You can also reach out to the Retail Suppose to look into this for you. Supply chain is always working diligently to ensure we have our hardware in stock for our merchants.

December 7, 2023

largely works. sometimes devices randomly disconnect. suggest working on app speed, scanning an item can sometimes takes an extended period of time before appearing in the basket to checkout.

J2Games
United States
Almost 7 years using the app
September 20, 2023

so far good but i have one major issue with the app.

the shopify pos only shows a certain amount of sold items on the screen. If a customer purchases e.g. 13 different items the pos won't list all 13 items, only 10 items. This is a major issue and needs to be fixed as staff won't be able to check if they have charged correctly. I hope this can be fixed so I can give it a 5 star

Luna & Soul
Australia
About 5 years using the app
Shopify replied September 22, 2023

Hi, there! We're happy to hear that you're enjoying the app. In regards to the issue you mentioned, we'd be happy to learn more. To do so, kindly reach out to our support team via the Help Center right here (https://shopify.link/YWD7). From there, reach out to the virtual Shopify assistant and type in "Contact Support". You will be able to follow the steps to get in touch with our team. -Mac, Shopify Support

October 10, 2023

Just beware that if you close your store or POS, don't just uninstall the POS app if you are paying for Pro. They will keep charging you and there is no obvious way to remove the charge. After a long time and eventually chatting with a human advisor, you have to re-install the app and then go in to the location and downgrade the app to the Lite version, which will then be free. I assume after that then you can uninstall it, but perhaps wait for a billing cylce or two to ensure that you are no longer being charged before you uninstall it. That will save you 1. being charged monthly until ou realize this, and 2. hours of your life trying to figure this out and reinstall the app!

TrainLife.com
United States
About 7 years using the app
Shopify replied October 14, 2023

Hi, there.

Thank you for taking the time to leave a review.

I'm sorry to hear you did not have an ideal experience navigating the app.

If you close your Shopify store, you won't be charged for POS. However, you'll want to ensure to downgrade your POS Pro subscription to POS Lite before uninstalling the POS Sales Channel to avoid future charges. You can find this information in our POS App Subscription resource (https://shopify.link/M0Q7) under the title 'Uninstall the POS sales channel.' -Victoria, Shopify Support.