Reviews (510)

Overall rating
3.9
Counts per rating level
  • 49% of ratings are 5 stars
  • 16% of ratings are 4 stars
  • 6% of ratings are 3 stars
  • 6% of ratings are 2 stars
  • 24% of ratings are 1 stars
December 22, 2023

What a scam cant even cancel this POS App and subscription

Urban Descendant LLC
United States
About 1 year using the app
Shopify replied January 3, 2024

Thanks for your review. It sounds like you are experiencing some difficulty with cancelling your Shopify POS app/subscription. We have some information here about how you can manage your POS subscription: https://shopify.link/QDjv. If you would like to close your Shopify store completely, then you can follow along with the instructions on this page here: https://shopify.link/8Rvz. Feel free to contact our support team directly if you require further assistance: https://shopify.link/VRd6. -Rick, Shopify Support

October 28, 2023

Generally its a nice implementation of POS and easy to use. A little buggy with the BT connections to barcode reader dropping almost daily. Still missing some major features compared to Square (where I migrated from). My biggest gripes are the lack of options for barcode readers and the card terminal in Australia is a toy - more like a calculator. My customers find the screen on the card reader hard to see, there is a lack of audio beep on payment, charger cable comes out side (ugly) and no cradle for security. Still has a long way to go...! If Shopify provided better options for the card reader and barcode readers that don't cost $600 it would be a 5 star

Long Reef Surf
Australia
12 months using the app
Shopify replied October 30, 2023

Hi there, Long Reef Surf. Thank you for taking the time to provide us with this feedback around our POS Card Reader options. We're always looking to provide quality options for our Merchants across the globe, and we're hard at work fine-tuning our product offerings. I've gone ahead and passed along your review to our Retail Team for them to review. Though I can't promise what the outcome of their review will be, you can trust that information has been passed along to the folks that need to see it. Thanks! -Imogen, Shopify Support

December 20, 2023

I would recommend Shopify to someone else. It's easy to use once you apply yourself.

All My Relations
Canada
4 months using the app
November 12, 2023

Right now I'm using Shopify POS for inventory replenishment, we have 7 physical shops and they are ordering the products they need via this app.
I cannot justify 89$ a months because it has a big problem, I need to set up minimum orders for the products, and that's because of the boxes, the standar box can contain 6 or 12 products, so I need that every shop orders a minimum.
Shopify POS doesn't have that option, I tried using variants but every time you scan a barcode It's not showing correctly the options.

Fielhogar
Spain
8 months using the app
Shopify replied November 15, 2023

Hey, thanks for reaching out. We'd be happy to look more into your request to see if there is something that can be done to allow for this to function. Feel free to reach out in our help center https://shopify.link/VRd6 - Dirk, Shopify Support

December 7, 2023

The inventory management is a little cumbersome and I would like to be able to get snapshot views of how much inventory we have at any given moment

Haus of Crouse Design
United States
7 months using the app
December 26, 2023

Love this app

A L D A & R O M E R A
Colombia
Over 3 years using the app
August 24, 2023

Hi!
I would like for the Chipper to hold a charge longer and to stop going into sleep mode. Otherwise, I like using it.
Thanks!
Jennie :)

Hot Spice Jewelry
United States
Over 2 years using the app
Shopify replied August 29, 2023

Thanks for your review, Jennie! For context, the Chipper reader can process around 500-600 transactions daily, when fully charged. Merchants are recommended to charge the battery daily as needed in order to meet this estimated transaction number.

If the Chipper has been inactive for more than 30 seconds, it enters standby mode to conserve power. The reader will stay connected to your iOS or Android device while in standby mode, and will automatically exit the standby mode when you resume activity.

If you're running into specific issues with the Chipper and its battery life however, feel free to contact our Retail Support team via your POS app by tapping = > Support > Contact support. Our team can investigate the issues in more detail and provide the necessary troubleshooting from there. Thanks! -Kimi, Shopify Support

July 24, 2023

Pos is powerful and simple tool to use. Shopify adds updates routinely.

Vendors
United States
Over 3 years using the app
November 29, 2023

I am very happy with Shopify POS!

Antigone's
United States
Over 3 years using the app
September 12, 2023

Really good App with lots of functionality and deep integration into Shopify! :-)

Allude München
Germany
8 months using the app