Reviews (154)

Overall rating
4.7
Counts per rating level
  • 92% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for enabling direct customer questions on product pages, which reduces customer service workload and boosts SEO through enriched content. It supports creating FAQ sections and real-time Q&A, offers multilingual support, and integrates well with tools like Klaviyo. Merchants praise its easy installation and smooth performance, with a support team noted for responsive and effective service, often exceeding expectations in customization assistance.

March 6, 2023

I have used this and other apps by Symprosis for years. The apps never disappoint and any time I have had an issue the customer support has always been the best.

Duramax Sheds Direct
United States
Over 3 years using the app
March 18, 2021

We've used this app for a couple years and its been very helpful in giving our customers a place where they can ask questions and we can easily post the answers to the product pages. This has lowered our Customer Service workload over time. We appreciated that the app's support team helped us export the Q&A data - which has helped us do some deeper analysis.

G3 Store [CAD]
Canada
Over 3 years using the app
November 10, 2021

App has worked perfectly for us. Easy to use and responsive. Customer service has also been very helpful.

Custom Mattress Makers
United States
Over 3 years using the app
April 28, 2021

Questions and Answers app support team provides very good service, quick and fix the problem. I will definitely recommend this app.

KingsBottle.com.au
Australia
Over 3 years using the app
Edited April 10, 2020

We've been using this app for years now. It's been so helpful for our customers, it's easy for our employees to utilize, and the customer support team behind this app is wonderful and very responsive! I highly recommend this app. Milan Manvar is especially wonderful and I appreciate the help updating our contact info so we can continue to use this app to the fullest.

Outdoor Fountain Pros
United States
About 3 years using the app
September 11, 2019

I've been using this for years. Basically, it adds free content to your product pages, while providing service ot customers. win/win.
Also, the support is fast and friendly.

Sonics Online
United States
About 3 years using the app
Edited November 11, 2022

We've used the question and answer app heavily and we find it to be a great way to engage with casual visitors on our store. Often these lead to email exchanges and phone calls. We see so many sites with many questions and no answers, so we feel that our prompt and thorough answers are a good advantage for us. The app works fine, and the support has been great when we needed any adjustments to match our page theme and setup. Relatively easy to 're-integrate' when you change/update themes, but don't forget to test after theme updates.

MyGreenhouseStore.com
United States
Almost 3 years using the app
March 16, 2019

Works as described - good email notifications, customers actually use it. Had a minor technical bug at one point, I reached out to the developer and they had it fixed within a day. Thank you!

Foundry Outdoors
United States
Over 2 years using the app
January 18, 2021

Been using this about a year and has been working fairly well. Got hit by bots the other day but contacted support and they quickly took care of it, thank you.

The Hockey Shop Source For Sports
Canada
Over 2 years using the app
Edited June 7, 2021

The app works great for us. We have been using it for close to 2 years and we had no negative issues. Having the questions and answers on our product pages help the customers but also increases our pages SEO which is a win-win. The app is friendly to use and also allows HTML editing. The support is very good. Highly recommended.

Seginus Lighting
United States
Over 2 years using the app