SMPS Product Question & Answer

SMPS Product Question & Answer

Reviews (267)

Overall rating
4.7
Counts per rating level
  • 91% of ratings are 5 stars
    243
  • 4% of ratings are 4 stars
    12
  • 1% of ratings are 3 stars
    2
  • 1% of ratings are 2 stars
    2
  • 3% of ratings are 1 stars
    8
What merchants think

Feedback submitted

Merchants appreciate this app for its ability to handle customer questions directly on product pages, boosting engagement and sales. It enhances SEO, reduces customer service queries, and is easy to install and integrate. The support team is responsive, and the app works well with tools like Klaviyo, making it suitable for all technical levels. Merchants also value how it improves transparency and helps them better understand customer needs to refine their products.

September 12, 2024

Great, simple and working app excecuting what it promises. Customer service was great too! One star short, because there was not a way to customize the widget by yourself. You had to contact support BUT they did an excellent job modifying the widget :)

Pipemade.com | Online Store for Plumbing Professionals
Finland
10 days using the app
May 24, 2021

Great customer service! Hopefully they can create a fix for questions submitted by bots, if they did, that would be amazing. In the meantime if you have bots spam you with questions, contact customer service and they will delete those for you.

S U N C H I L D ®
United States
Over 4 years using the app
April 20, 2021

The customer service is very good! The support expert Milan Manvar, was incredibly patient and helpful! Thank you.

Sofary Lighting
United States
Almost 3 years using the app
March 23, 2022

This app is easy to use. Q & A is a perfect addition to my product pages. Dashboard is neat. Customer service is very helpful!

SYXMOTO
United States
Almost 3 years using the app
June 19, 2020

Support is very responsive and knowledgeable. App works as expected. Video instructions could could offer more clarity.

Wine Cooler Expo, A Division of Praos Smart Solutions
United States
Over 1 year using the app
Edited October 3, 2016

Good idea. Needs to be a bit easier to customize re: placement, and color, size etc of button. Would recommend.

Onlinemedicaltesting Com
United States
8 months using the app
Edited November 1, 2018

Only two users over the past 6 months that posted a question. Yet we have many orders. I'm wondering about the need. While it may have benefits of SEO and FAQ stuff, it needs enough questions and answers to make that happen.

Earth Trek Gear
United States
6 months using the app
January 10, 2017

Installed this app a few days ago and it really does work well. Arms length interaction and starts to create a valuable and poignant FAQ on your product page and product specific too. Great app.

Bigbentleys
United Kingdom
About 2 months using the app
December 1, 2018

Exactly as expected. Doesn't automate importing reviews, and direction might need to be updated otherwise pretty good! https://highzer0electronics.com/

HighZer0 Electronics
United States
About 1 month using the app
Edited December 11, 2016

Overall I would recommend if you think your customers would need this feature. Support is excellent.

Technical problems:
- adds 14kb to every single page, lowering your google page speed rank.
- javascript isn't minified or cached

Feature problems:
- questions and answers don't have a date-time.
- duplicating products causes the app to break because you'll be showing questions from one product in the other.

Kindlecentre
Australia
30 days using the app
1
1