Reviews (157)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for enabling direct customer questions on product pages, which reduces customer service workload and boosts SEO through enriched content. It supports creating FAQ sections and real-time Q&A, offers multilingual support, and integrates well with tools like Klaviyo. Merchants praise its easy installation and smooth performance, with a support team noted for responsive and effective service, often exceeding expectations in customization assistance.
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i cannot use this app free at my native language. only English you can use. if you try use this app you have to pay. So, i cannot tested this app freely
Cette app a modifié la typographie de notre site
I used this app for few weeks and found it adds + 15 sec to page load time. Test on your website before deploying.
Hi,
I acknowledge that there was an issue for about 6 hrs on our servers of this app only.
We have fixed it. In fact, we learnt this lesson hard and have made the corrections in the process that led to this situation.
Otherwise, our apps are known to be best for loading and performance.
I can see you have uninstalled the app and let me know if you need any kind of assistance in the reinstallation.
I apologise and regret the inconvenience it might have caused.
Amit
CEO, Simprosys InfoMedia.
They installed the app for me in my store -- incorrectly and then when I asked for it to be fixed, they wanted to charge me $40 to fix it. Now, I would have installed this app myself, however, their video is really hard to understand. Fortunately, they deleted the app for me when I refused to pay the extra fee. The "Ask a Question" button was sitting on top of the "Add to Cart" button and unacceptable. They refused to fix this for free. Amit then thanked me for my one star review so that "people don't take them as crooked up reviews" He wrote me in an e-mail, "I am glad, I did not provide free customization of other app to the people like you who want everything for free despite knowing that opposite person puts his or her time and resources which have their own costs... " I have no idea what this means. The company offered to help me, all I asked was them to fix the "Ask a Question" button, which they installed, and then wanted $40 to fix.
I was amazed by the quick response and kind solution.
They are very professional.
I was impressed by your kind information.
It's the best app and the best CS
Even if I asked you many times, you were always kind enough to let me know, so I solved the problem. Thank you. Milan Manager
I changed it to a paid plan and used it, but I'm very satisfied with the result.
I requested a correction in an urgent matter.
Thankfully, the modification was made quickly. very very quickly
Thank you so much.
The support was amazing, they helped me with everything I needed. 5/5 :). Also the app works perfectly fine on my store
I love this app! A readable Q&A section on your product pages is HUGE for SEO and helping to drive organic traffic to your site from search engines. A must have app.
Got the answers I needed and issue resolved quickly.
The response time was less than 12 hours. I'm happy.
The customer service has been very helpful for me. I had a question on the install of the code and they were prompt and efficient in response.
This app is super easy to use. Customers can ask questions right on your product page. You will get an email and then you can answer them in the back end. The question and answer is then published where it will help other customers that may have the same question. The customer support has been great. They helped me install the app.
I love this app! I use it on every website I build. Just added it to my newest project at gocrossbow.com and it works great for seo and boosting search results. Ask the right questions, give the right answers and you will see a HUGE boost in your organic traffic!
Great app and they are always happy to help you if you need help! I needed help with adding the coding and was able to get assistance relatively quickly! Thank you! 5 star app and service!
This app is very easy to use, and the support team is very helpful. Thank you for your support, Milan.
Feb 2022 Update-
Still love the app. Great support to fix integration issues! Original Review-
I'm using this app on all of my product pages. It seems to work great! Check it out on this product page https://shopweeboats.com/products/torqeedo-travel-1103-c-outboard-motor-w-free-travel-bag-set
I just installed this app on my store and had a few issues setting it up. Contacted customer service and heard back from Milan within 12 hours. Excellent customer service! Looking forward to seeing my clients questions for me and having the pleasure to answer them. It really is a great app as it basically builds a mini FAQ page right on each of your product pages!
I needed help installing it, tried for hours to figure it out myself before emailing the support. Overnight they fixed my problem while I slept and it works perfectly! 100%!!
I appreciate the assistance with Installing the code needed for this app on my business page. This app helps me answer my customer's questions while helping others who might have a similar question. Thanks Again.
Free plan provides a simple, baseline functionality - but the plans are very poorly pay gated. The features behind the pay wall don't make sense. There isn't enough of them to justify a subscription. The subscription plans offer little-to-no extra value to the app, they just put quality of life and baseline operation features (like export) behind a pay wall. Also - isn't exposing a customer's contact data from a question form and allowing a user (paying a subscription) to import that into email marketing a violation of GDPR?
Ik heb deze app gedownload om product q&a te krijgen op mijn productpagina. dit ziet er erg strak uit en de support is erg goed. jammer dat hij niet in het Nederlands beschikbaar is (tegen betaling wel)
If you are looking for this function, this app is what you want. Moreover, Milan is very responsive and willing to troubleshoot, do something custom or to just understand the app better. From an app creator, that's what you are looking for.
Great support! As I wasn't able to install the app perfectly, I got in contact with the support. They did it for me in no time. And btw., the app works great.
This is a great app and easy to install! I gad a small issue with the link and contacted support. Milan fixed the issue with-in the hour. Great support!
Simple and amazing solution for my store. Customer service is ridiculously fast and efficient. Recommended!
Milan provided a good level of service. was very prompt with support and able to fix my issues quickly
Love this app and the support you get along with it. Simprosys has been our favorite app development team across the board.
The entire Simprosys team is awesome and extremely helpful. We are using the feed for google and just yesterday decided to add the product Questions & Answer app. The add was easy to install but I did want to make it seem built in so I reached to support and Milan who is great and provides the best customer service was able to help me out and take care of this. Make it easy on yourself and just click add for simprosys you wont be sorry and it will make your life easy!
This is a really good app, especially when you have a FAQs page where you don't have all questions answered and you don't have a live chat where people can chat in. It's been somewhere between a good "Reviews" app and a FAQs app for us.
The app is super intuitive for the customer and looks good on the store layout. The Support was super attentive and quick to solve a small detail so that everything was perfect. Thank you!
I struggled with putting the code into my Shopify store and Milan Manvar from Simprosys Infomedia support immediately responded to my need for assistance and was able to help me place the code in my store and it's working beautifully. Thank you Milan!
This is easy to use and convenient app that would help my store in a great way! This would help me answer any inquiries to my store.
I've been using this app for months now. It increased traffic to my product page and helped to rank it higher on Google search. I highly recommend it if you're looking for a great customer service for your visitors.
Simprosys apps are the best, the service you get from them is incredible. I needed help on my q and A and Milan a developer helped me put it into a certain section! Highly recommend the app and more importantly the best service I have ever seen from a shopify app. Thank you so much and please use this company thank you!
I installed the app and was having problems with it displaying. I emailed customer service and the problem was fixed expeditiously. Thank you Milan
I removed this app because I didn't have a need for it anymore but it's a great app. It was still showing up in my product pages after I uninstalled it but customer support was super quick in helping me remove the code.
I used this app to answer the most common questions I used to get when people called in or chatted. Not only has it reduced the amount of time I spend doing this, but it also has helped with my SEO. I highly recommend this app.
If you need torture and mess with your store codes every fcking single minute it is perfect. If you want to be mad, lost your mental health its perfectt opportunity . I am joking dont install that
fixed my issue so quickly, good job! I'd like to recommend this to others need this function since it's it totally free and so good
Great app and excellent technical support. It allows customers to interact with our site and ask specific product questions in a neat and tidy manner. I would fully recommend it!
Very helpful and helped solve all my issues quickly when I had a problem. Would highly recommend. Thanks for the help!
I use that app and I really enjoy it. The support is perfect and always on time.
Filip from www.living-room.store
They helped me with the installation very quickly. Great customer support. Recommend using the app!
Support is very responsive and knowledgeable. App works as expected. Video instructions could could offer more clarity.
A really excellent and highly recommended app! It works very well and is very cheap. The customer service is impeccable and solves every problem quickly and cleanly. The Top!
Fantastic app, great support and surprised how many questions we actually get! It would be nice to have more settings to easily adjust the fonts and colours etc without having to get a developer but overall A+++
A very good app and wonderful support. With our recent support query, we get supported very quickly.
Great app, easy, helpful and really supportive team, I wanted to add some feature and I received support In a few minutes!!
This app is fantastic! If the customer has any questions or is needing information, I believe it will help the customer's concerns and ultimately help with conversions.
I also need to mention Milan was exceptionally helpful when I asked if he could change the button colour to match my theme. He was more than happy to help. He took the initiative and changed it immediately and then emailed me to say it was done. Great customer service, Milan! Keep up the awesome work!
You need to hire a person to upload question and answer ONE by ONE.
This is so old school.
There is no uploading questions via Excel feature. Contacting support. Let's see there response to this legitimate basic requirement.
Hello Merchant,
I liked your approach of leaving a one-star review to grab the attention of the app developer.
I am sorry, but we have no-where in the description included that there is such a feature in the app.
I wish you had read the app description properly before wasting your time in the installation of the app.
Amit
This app does what it says and the customer service is excellent. Milan helped me w/ adding the snippet to my theme and was very responsive.
This app help me a lot, it is easy and good use. And the service is good, they email you back quicly if you have any problem sent to them.
We use this app in our store at: https://mydentalwig.com/ and it's a great app that is easy to use. You can visit our store to see it in action
Cant use apps that have issues and suddenly cause 30 sec load times. No way to immediately chat with devs either. Just can't take the risk these days.
Hi,
I acknowledge that there was an issue for about 6 hrs on our servers of this app only.
We have fixed it. In fact, we learnt this lesson hard and have made the corrections in the process that led to this situation.
Otherwise, our apps are known to be best for loading and performance.
I can see you have uninstalled the app and let me know if you need any kind of assistance in the reinstallation.
I apologise and regret the inconvenience it might have caused.
Amit
CEO, Simprosys InfoMedia.
Excellent customer service! I had a small issue that wasn't even directly related to the app and they sorted it out in minutes. I had the pleasure of dealing with Milan and I am very impressed with the great customer service I received.
Fantastic customer support. Fast, friendly and precise. We asked them to modify some small aesthetic details, they did it in a day.