Reviews (157)

Overall rating
4.6
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for enabling direct customer questions on product pages, which reduces customer service workload and boosts SEO through enriched content. It supports creating FAQ sections and real-time Q&A, offers multilingual support, and integrates well with tools like Klaviyo. Merchants praise its easy installation and smooth performance, with a support team noted for responsive and effective service, often exceeding expectations in customization assistance.

December 29, 2024

i cannot use this app free at my native language. only English you can use. if you try use this app you have to pay. So, i cannot tested this app freely

Beyaz Eşya Yedek Parça Alanya Antalya
Türkiye
9 minutes using the app
September 13, 2024

Cette app a modifié la typographie de notre site

Najel
France
36 minutes using the app
November 12, 2019

I used this app for few weeks and found it adds + 15 sec to page load time. Test on your website before deploying.

Castello DaVarg & Co.
United States
3 months using the app
Simprosys InfoMedia replied November 13, 2019

Hi,

I acknowledge that there was an issue for about 6 hrs on our servers of this app only.

We have fixed it. In fact, we learnt this lesson hard and have made the corrections in the process that led to this situation.

Otherwise, our apps are known to be best for loading and performance.

I can see you have uninstalled the app and let me know if you need any kind of assistance in the reinstallation.

I apologise and regret the inconvenience it might have caused.

Amit
CEO, Simprosys InfoMedia.

Edited July 26, 2017

They installed the app for me in my store -- incorrectly and then when I asked for it to be fixed, they wanted to charge me $40 to fix it. Now, I would have installed this app myself, however, their video is really hard to understand. Fortunately, they deleted the app for me when I refused to pay the extra fee. The "Ask a Question" button was sitting on top of the "Add to Cart" button and unacceptable. They refused to fix this for free. Amit then thanked me for my one star review so that "people don't take them as crooked up reviews" He wrote me in an e-mail, "I am glad, I did not provide free customization of other app to the people like you who want everything for free despite knowing that opposite person puts his or her time and resources which have their own costs... " I have no idea what this means. The company offered to help me, all I asked was them to fix the "Ask a Question" button, which they installed, and then wanted $40 to fix.

Adeptcosmetics Com
United States
2 days using the app
Edited September 11, 2023

I was amazed by the quick response and kind solution.
They are very professional.
I was impressed by your kind information.
It's the best app and the best CS
Even if I asked you many times, you were always kind enough to let me know, so I solved the problem. Thank you. Milan Manager
I changed it to a paid plan and used it, but I'm very satisfied with the result.

I requested a correction in an urgent matter.
Thankfully, the modification was made quickly. very very quickly
Thank you so much.

Gaxago
South Korea
13 days using the app
April 24, 2023

The support was amazing, they helped me with everything I needed. 5/5 :). Also the app works perfectly fine on my store

The Pizza Oven Palace
United States
17 days using the app
January 18, 2023

I love this app! A readable Q&A section on your product pages is HUGE for SEO and helping to drive organic traffic to your site from search engines. A must have app.

Axe Row
United States
About 2 months using the app
September 13, 2022

Got the answers I needed and issue resolved quickly.
The response time was less than 12 hours. I'm happy.

Oak Park Home & Hardware
United States
Over 1 year using the app
August 5, 2022

The customer service has been very helpful for me. I had a question on the install of the code and they were prompt and efficient in response.

All Bathroom Vanities
United States
3 days using the app
June 30, 2022

This app is super easy to use. Customers can ask questions right on your product page. You will get an email and then you can answer them in the back end. The question and answer is then published where it will help other customers that may have the same question. The customer support has been great. They helped me install the app.

The Bedroom Emporium
United States
6 days using the app
May 21, 2022

I love this app! I use it on every website I build. Just added it to my newest project at gocrossbow.com and it works great for seo and boosting search results. Ask the right questions, give the right answers and you will see a HUGE boost in your organic traffic!

Go Crossbow
United States
24 minutes using the app
April 27, 2022

Great app and they are always happy to help you if you need help! I needed help with adding the coding and was able to get assistance relatively quickly! Thank you! 5 star app and service!

Sauna Springs
United States
3 months using the app
March 29, 2022

This app is very easy to use, and the support team is very helpful. Thank you for your support, Milan.

【STG】UNIVERSAL MUSIC STORE | CD DVD Blu-ray アーティストグッズ 通販 オンラインショッピング
Japan
4 months using the app
Edited March 4, 2022

Feb 2022 Update-
Still love the app. Great support to fix integration issues! Original Review-
I'm using this app on all of my product pages. It seems to work great! Check it out on this product page https://shopweeboats.com/products/torqeedo-travel-1103-c-outboard-motor-w-free-travel-bag-set

Wee Boats
United States
Almost 5 years using the app
Edited February 23, 2022

I just installed this app on my store and had a few issues setting it up. Contacted customer service and heard back from Milan within 12 hours. Excellent customer service! Looking forward to seeing my clients questions for me and having the pleasure to answer them. It really is a great app as it basically builds a mini FAQ page right on each of your product pages!

Pure Light Style
Canada
11 days using the app
January 4, 2022

I needed help installing it, tried for hours to figure it out myself before emailing the support. Overnight they fixed my problem while I slept and it works perfectly! 100%!!

Barn and Barley
United States
5 months using the app
December 21, 2021

I appreciate the assistance with Installing the code needed for this app on my business page. This app helps me answer my customer's questions while helping others who might have a similar question. Thanks Again.

Lovetrue1221.com
United States
4 days using the app
November 30, 2021

Free plan provides a simple, baseline functionality - but the plans are very poorly pay gated. The features behind the pay wall don't make sense. There isn't enough of them to justify a subscription. The subscription plans offer little-to-no extra value to the app, they just put quality of life and baseline operation features (like export) behind a pay wall. Also - isn't exposing a customer's contact data from a question form and allowing a user (paying a subscription) to import that into email marketing a violation of GDPR?

Little Colorado
United States
Over 2 years using the app
November 24, 2021

Ik heb deze app gedownload om product q&a te krijgen op mijn productpagina. dit ziet er erg strak uit en de support is erg goed. jammer dat hij niet in het Nederlands beschikbaar is (tegen betaling wel)

designertuin
Netherlands
11 days using the app
October 7, 2021

If you are looking for this function, this app is what you want. Moreover, Milan is very responsive and willing to troubleshoot, do something custom or to just understand the app better. From an app creator, that's what you are looking for.

MilliForHer
United States
About 14 hours using the app
September 13, 2021

Great support! As I wasn't able to install the app perfectly, I got in contact with the support. They did it for me in no time. And btw., the app works great.

Cooling Bay
United States
About 22 hours using the app
July 9, 2021

This is a great app and easy to install! I gad a small issue with the link and contacted support. Milan fixed the issue with-in the hour. Great support!

Lighting With Innovations
United States
About 5 hours using the app
April 28, 2021

Simple and amazing solution for my store. Customer service is ridiculously fast and efficient. Recommended!

Cabin Kit Company
United States
About 9 hours using the app
April 6, 2021

Milan provided a good level of service. was very prompt with support and able to fix my issues quickly

The Tool Haven
Malaysia
8 days using the app
March 22, 2021

Love this app and the support you get along with it. Simprosys has been our favorite app development team across the board.

BB Garage Storage Solutions
United States
5 days using the app
March 22, 2021

The entire Simprosys team is awesome and extremely helpful. We are using the feed for google and just yesterday decided to add the product Questions & Answer app. The add was easy to install but I did want to make it seem built in so I reached to support and Milan who is great and provides the best customer service was able to help me out and take care of this. Make it easy on yourself and just click add for simprosys you wont be sorry and it will make your life easy!

Outdoor Kitchen Connection
United States
About 17 hours using the app
March 17, 2021

This is a really good app, especially when you have a FAQs page where you don't have all questions answered and you don't have a live chat where people can chat in. It's been somewhere between a good "Reviews" app and a FAQs app for us.

UnEarthed® Premium Scented Candles
United States
Over 1 year using the app
February 7, 2021

The app is super intuitive for the customer and looks good on the store layout. The Support was super attentive and quick to solve a small detail so that everything was perfect. Thank you!

Mega Promo Mania
Brazil
About 23 hours using the app
February 6, 2021

I struggled with putting the code into my Shopify store and Milan Manvar from Simprosys Infomedia support immediately responded to my need for assistance and was able to help me place the code in my store and it's working beautifully. Thank you Milan!

Good Bench Company
United States
About 23 hours using the app
January 13, 2021

This is easy to use and convenient app that would help my store in a great way! This would help me answer any inquiries to my store.

Sandro's Corner
Philippines
1 day using the app
Edited December 31, 2020

I've been using this app for months now. It increased traffic to my product page and helped to rank it higher on Google search. I highly recommend it if you're looking for a great customer service for your visitors.

SHERATIQUE
Saudi Arabia
12 months using the app
November 22, 2020

Simprosys apps are the best, the service you get from them is incredible. I needed help on my q and A and Milan a developer helped me put it into a certain section! Highly recommend the app and more importantly the best service I have ever seen from a shopify app. Thank you so much and please use this company thank you!

eCoastRiders
United States
About 2 months using the app
November 19, 2020

I installed the app and was having problems with it displaying. I emailed customer service and the problem was fixed expeditiously. Thank you Milan

OUTER LIMIT TELESCOPE
United States
2 days using the app
September 24, 2020

I removed this app because I didn't have a need for it anymore but it's a great app. It was still showing up in my product pages after I uninstalled it but customer support was super quick in helping me remove the code.

Coral
India
Over 1 year using the app
September 11, 2020

I used this app to answer the most common questions I used to get when people called in or chatted. Not only has it reduced the amount of time I spend doing this, but it also has helped with my SEO. I highly recommend this app.

Resolute Rambler
United States
21 days using the app
September 6, 2020

If you need torture and mess with your store codes every fcking single minute it is perfect. If you want to be mad, lost your mental health its perfectt opportunity . I am joking dont install that

Grillbuy
United Kingdom
6 days using the app
September 1, 2020

fixed my issue so quickly, good job! I'd like to recommend this to others need this function since it's it totally free and so good

Urikar
United States
1 day using the app
August 28, 2020

Great app and excellent technical support. It allows customers to interact with our site and ask specific product questions in a neat and tidy manner. I would fully recommend it!

Numedex
Ireland
9 days using the app
August 24, 2020

Very helpful and helped solve all my issues quickly when I had a problem. Would highly recommend. Thanks for the help!

Modern Garage
Canada
5 months using the app
July 24, 2020

I use that app and I really enjoy it. The support is perfect and always on time.
Filip from www.living-room.store

Living Room
Austria
About 14 hours using the app
June 29, 2020

They helped me with the installation very quickly. Great customer support. Recommend using the app!

Glam Rugs
United States
About 20 hours using the app
June 19, 2020

Support is very responsive and knowledgeable. App works as expected. Video instructions could could offer more clarity.

Wine Cooler Expo, A Division of Praos Smart Solutions
United States
Over 1 year using the app
May 31, 2020

A really excellent and highly recommended app! It works very well and is very cheap. The customer service is impeccable and solves every problem quickly and cleanly. The Top!

NuvoleBlu
Italy
About 1 year using the app
April 15, 2020

Fantastic app, great support and surprised how many questions we actually get! It would be nice to have more settings to easily adjust the fonts and colours etc without having to get a developer but overall A+++

Kustom Kit Gym Equipment
United Kingdom
5 months using the app
April 15, 2020

A very good app and wonderful support. With our recent support query, we get supported very quickly.

Artisans Galleria
Pakistan
11 months using the app
Edited April 13, 2020

Great app, easy, helpful and really supportive team, I wanted to add some feature and I received support In a few minutes!!

classiclocks
Israel
7 months using the app
March 23, 2020

This app is fantastic! If the customer has any questions or is needing information, I believe it will help the customer's concerns and ultimately help with conversions.

I also need to mention Milan was exceptionally helpful when I asked if he could change the button colour to match my theme. He was more than happy to help. He took the initiative and changed it immediately and then emailed me to say it was done. Great customer service, Milan! Keep up the awesome work!

Kaso Saunas
United States
16 minutes using the app
March 5, 2020

You need to hire a person to upload question and answer ONE by ONE.

This is so old school.

There is no uploading questions via Excel feature. Contacting support. Let's see there response to this legitimate basic requirement.

Mindplan.in
India
5 days using the app
Simprosys InfoMedia replied March 14, 2020

Hello Merchant,

I liked your approach of leaving a one-star review to grab the attention of the app developer.

I am sorry, but we have no-where in the description included that there is such a feature in the app.

I wish you had read the app description properly before wasting your time in the installation of the app.

Amit

February 18, 2020

This app does what it says and the customer service is excellent. Milan helped me w/ adding the snippet to my theme and was very responsive.

Lodgefair
United States
1 day using the app
February 13, 2020

This app help me a lot, it is easy and good use. And the service is good, they email you back quicly if you have any problem sent to them.

hadineeon.net
Hong Kong SAR
2 days using the app
November 22, 2019

We use this app in our store at: https://mydentalwig.com/ and it's a great app that is easy to use. You can visit our store to see it in action

My Dental Wig
United States
Over 2 years using the app
November 12, 2019

Cant use apps that have issues and suddenly cause 30 sec load times. No way to immediately chat with devs either. Just can't take the risk these days.

UnderAir
United States
2 months using the app
Simprosys InfoMedia replied November 13, 2019

Hi,

I acknowledge that there was an issue for about 6 hrs on our servers of this app only.

We have fixed it. In fact, we learnt this lesson hard and have made the corrections in the process that led to this situation.

Otherwise, our apps are known to be best for loading and performance.

I can see you have uninstalled the app and let me know if you need any kind of assistance in the reinstallation.

I apologise and regret the inconvenience it might have caused.

Amit
CEO, Simprosys InfoMedia.

September 11, 2019

Excellent customer service! I had a small issue that wasn't even directly related to the app and they sorted it out in minutes. I had the pleasure of dealing with Milan and I am very impressed with the great customer service I received.

LUNVA
United States
Over 1 year using the app
September 5, 2019

Fantastic customer support. Fast, friendly and precise. We asked them to modify some small aesthetic details, they did it in a day.

Aztro Marketplace
United States
2 days using the app