Reviews (268)

Overall rating
4.7
Counts per rating level
  • 91% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing customer engagement by allowing direct answers to customer queries on product pages, effectively creating a mini FAQ section. This feature not only reduces customer service workload but also improves SEO and organic traffic. The app supports customization to align with brand aesthetics and includes features like public and private responses, along with HTML editing for flexible formatting. Merchants appreciate the ease of installation, seamless integration with Shopify themes, and the responsive support team known for quick issue resolution and customization assistance.

August 22, 2024

Excellent app with very good support team! I've contacted to solve a problem I had and they had been very fast and professional so I really suggest this app!

Threeface
Italy
Almost 6 years using the app
October 31, 2024

This application is very useful for us, the technicians gave us excellent service.

MAHA México
Mexico
2 months using the app
July 27, 2024

Love the app. I'm able to answer my customers questions right on my product page for anyone to see. That way, if anyone has the same question, it'll already have been answered for them. Huge upgrade for my website and a neccesity.

Poker Provoke
United States
4 months using the app
July 27, 2024

Very patient & helpful support! Been a loyal customer of 3 years.

GIANTOY action figures
China
Over 5 years using the app
July 16, 2024

Milan and his team are incredible. The service they provide and the level of support they give goes way beyond this app. I had some issues with SEO and tags and Milan fixed it for me right away. Not only did he guide me on how to add FAQ, he fixed the SEO so Google can find snippets on the website. 100000000% recommend these guys.

wedoskin
Canada
About 1 month using the app
April 4, 2024

This app has been an effortless experience for us to keep up on customer issues. It is very intuitive and easy to use. We get a lot of questions because we have so many products and in the tool business, every little measurement is critical. We appreciate that we have control over what is published and what isn't. Some questions are just too stupid.

Woodline USA
United States
About 6 years using the app
January 5, 2024

I changed my theme and encountered an integration problem, the support was beneficial and professional, and he solved my problem quickly, thank you very much!- A 5 years old user

Cakra EDC Gadgets
China
Almost 5 years using the app
May 3, 2024

Amazing Plugin! I love the import feature! Very helpful support. I want them to add Multi language option!

Shriram Associates
India
2 months using the app
January 15, 2024

Yes, initially I wanted to understand the client's problem learned about SMPS and I tried and installed it. However, I still encountered some technical issues such as non-adaptation. I got in touch with the officials who were friendly and proactive in dealing with the issues. In the end, the problem was solved for me. I am very grateful. I will keep using it. Thank you very much.

CoalaHola
Hong Kong SAR
2 months using the app
March 31, 2024

I have been really impressed by this app and the customer service. It is simple and straightforward and does everything that I need. This is what it looks like in action - https://healthorchard.com/collections/solgar/products/solgar-advanced-calcium-complex-vitamins-d3-k2-zinc-boron?variant=44692070236392

I had a bunch of design change requests, and Milan was very responsive and made all the changes correctly, quickly, and without issue. I definitely recommend!

Health Orchard
United States
12 days using the app