Reviews (268)

Overall rating
4.7
Counts per rating level
  • 91% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing customer engagement by allowing direct answers to customer queries on product pages, effectively creating a mini FAQ section. This feature not only reduces customer service workload but also improves SEO and organic traffic. The app supports customization to align with brand aesthetics and includes features like public and private responses, along with HTML editing for flexible formatting. Merchants appreciate the ease of installation, seamless integration with Shopify themes, and the responsive support team known for quick issue resolution and customization assistance.

June 28, 2019

App is pretty good for questions and answers however the FAQ builder lacks a key feature - the ability to manually organize the order in which the FAQs are displayed. Currently, the app does not allow you to change the display order which results in the most used FAQs not being displayed where they are easily seen.

Imperial Terrain
United States
Over 3 years using the app
Edited July 21, 2021

Please reply to the email as soon as possible. I don’t want to stop using it due to the slow response time. Thank you

YITAMotor
Hong Kong SAR
About 2 years using the app