Overall rating
5
Counts per rating level
  • 97% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its seamless migration process, user-friendly interface, and features like volume discounts and gifting options. The passwordless login feature simplifies the customer experience and reduces service tickets. Merchants find the analytics dashboard useful for data-driven decisions. The customer service is praised for its responsiveness and custom integrations. The app is reliable, contributing to increased order value, improved customer retention, and reduced service load.

Edited May 3, 2022

We are going to be using Skio for our Shopify checkout to bundle hardware sales with software subscriptions. The team is extremely responsive and helpful.

Backbone
United States
Over 1 year using the app
Skio replied May 3, 2022

Stoked to have you as a partner! Can't wait to see where the future takes us :-)

-Kennan

August 3, 2023

Skio is the best app out there for subscriptions. They have flexible options when it comes to setting up and managing subscriptions, working across a wide range of use cases. They reporting is good and continues to get better, giving you the insights you need to understand and optimize your subscription business.

Skio really does the deep work on understanding what clients need out of a subscription provider and putting it into practice. Support and customer service are always responsive for troubleshooting.

Stella Blue Coffee Company
United States
10 months using the app
Skio replied August 25, 2023

Thank you so much for being here Stella Blue Coffee Company! Happy to hear you are having such a wonderful experience. Looking forward to a great future together! :-)

-Kennan

August 11, 2023

On-boarded Smartrr to Skio. Definitely one of the best decisions we've made so far.

The optionality for customers, intuitive dashboard + reporting, and rebuttal systems have given us a better view and action around our subscriber program.

On-boarding and customer support (thank you sandro + ben) have been S-tier.

drinkjuvee
United States
9 months using the app
Skio replied August 25, 2023

Thank you for your review drinkjuvee! Appreciate the kind words! So grateful to have you as a partner. :-)

-Kennan

Edited March 18, 2022

*** Update after 6 months *** The SKIO team has done a really amazing job of pushing out new features and abilities. It is definitely the most expensive piece of software we use, but it provides so many benefits and the SKIO team has been amazingly responsive and helpful. I feel like every week or two that I login they've rolled out impressive new features so I get weirdly excited to open up the app and see what they've done. *** original review below *** Really like it, and we just migrated over. The Skio login and customer portal is great, and smoother than what we were personally able to implement on Recharge. The customer portal interactions just make more sense and our users find it a lot more intuitive and we're already getting fewer support requests. Kennan has been great setting us up, excited to see how Skio grows. Balancing subscriptions and customer service is a fine line between making a service that is robust and feature rich, but also straightforward and easy to use. Skio has done a great job balancing these, and building a service that is really about making it easier for customers to add or change their subscriptions. ***

Semaine Health
United States
Over 1 year using the app
Skio replied August 10, 2021

Thank you so much for the kind words! We're really excited to have you and the team here and we're looking forward to helping you grow your business :)

-Kennan

November 16, 2021

So glad to have made the switch from ReCharge to Skio. The migration process was seamless and the Skio team was super helpful and attentive throughout.

MatchaBar
United States
Over 1 year using the app
Skio replied November 16, 2021

Thanks for being here! So excited to help you/MatchaBar grow :)

-Kennan

July 13, 2021

The Skio team is world-class and they go above and beyond to ensure that you're a delighted customer. Love their pace of innovation and willingness to do what it takes to help you succeed. :)

Red Bay Coffee
United States
Over 1 year using the app
Skio replied July 13, 2021

Thanks for being here :)

-Kennan

August 2, 2021

Skio has been a massive improvement for us over ReCharge. They were able to migrate us over quickly and painlessly, and it has made our subscription offering much easier to manage and develop. The dashboard is clean and the integrated Shopify check out makes the process seamless. Glad to have found Skio!

Spongellé
United States
Over 1 year using the app
Skio replied August 2, 2021

Thank you for being here!

-Kennan

June 15, 2022

Really love the flexibility and functionality of this app for our store. The migration also couldn't have been smoother and we were able to work closely with the team to migrate from our old clunky subscription platform!

Feel Goods
United States
About 1 year using the app
Skio replied June 15, 2022

Appreciate the review Feel Goods team! So glad to hear migration went smoothly and we're so stoked to have you as partner :-)

-Kennan

April 26, 2022

Skio has been an excellent all in one subscription solution. The team helped to make the migration process seamless, and we've subsequently been able to minimize many of the issues experience on our previous subscription platform. Plus, the customer support and responsiveness is unmatched. Thank you Skio!

SIMULATE®
United States
About 1 year using the app
Skio replied April 27, 2022

Thank YOU Simulate! We're so grateful to have you as a partner and excited to see where the future takes us :-)

-Kennan

July 27, 2022

Although we're still relatively early on our journey with Skio, our entire team's initial reaction is that the app really makes things way easier for our team and customer's to manage their own subscriptions. All functionality has worked seamlessly as promised without any glitches. The Skio team is also very attentive - and for such a young startup I've been impressed by the amount of care they've put into our account and getting us set up. Of course, with any early-stage startup there were a few hiccups here and there with the migration from woocommerce - but migrations are always tricky and I was impressed with the team's ability to troubleshoot with us. highly recommend skio to any ecommerce brands looking to scale subscription!

Terra Kaffe
United States
About 1 year using the app
Skio replied July 28, 2022

Thank you so much for the thorough and honest review Terra Kaffe team! We're thrilled you chose us to power your subscriptions and stoked to be on this journey with you :-)

-Kennan