Reviews (79)

Overall rating
3.8
Counts per rating level
  • 87% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 8% of ratings are 1 stars
November 30, 2023

I regret to say that my experience with this order management software has been nothing short of abysmal. Initially, they lured customers in with promises of connecting to unlimited stores on Shopify for no extra but the set amount of few thousands a month. However, this deceitful tactic swiftly turned into a money-grabbing scheme as they sneakily demanded an additional $10 for each Shopify store ...

owlpack
United States
Almost 3 years using the app
February 27, 2016

We've been using Skubana about 4 months for both our retail and wholesale channel and are very pleased with the platform. We use it as a comprehensive fulfillment platform including inventory tracking. Support is always helpful and we look forward to Quickbooks integration as well as extended hours of Support (we are West Coast, Skubana is East Coast.)

We've spent a lot of time looking at ERP's ...

Clearybikes
United States
About 3 years using the app
May 25, 2021

In the sales call, we were told that we would have a warehouse management system with inventory scanning abilities, but it didn't exist.
Possibly one of the worst support teams I have ever had the pleasure of speaking with. Support took forever to get back to us during the day, and when they DID get back to us, 95% of the time, our initial issue was NOT read correctly or addressed properly. ...

Olsa Tools
Canada
Over 1 year using the app
June 17, 2021

Skubana was easy to setup and overall has been a great tool for OM/Inventory Management + 3PL integration. The team was very helpful with the onboarding experience.

Evy's Tree
United States
Over 1 year using the app
May 19, 2023

We've been paying $5k a month for a software that hasn't worked for us for over 7 months, PLUS an implementation fee, we've been ghosted by their support team on calls that were scheduled to help us out, and the best they could offer was an $800 credit.

I'll repeat, we paid over $35k USD for a software that hasn't worked. When we mentioned to them we wanted out of the contract, they offered us ...

Viasox
Canada
About 1 year using the app
Edited October 19, 2017

For a mid to large company ERP system Skubana is the best we've found. It does order routing for multiple warehouses extremely well. It has some very intelligent workflows for moving inventory between warehouses and Amazon and it integrates well with Shopify, our 3PL and Amazon. It's not an inventory solution for your accounting team though without using a third-party app. It still lacks the ...

Kindred Bravely
United States
11 months using the app
August 15, 2017

Overall Skubana is a great solution for syncing inventory / managing shipping across multiple platforms. The one aspect I would love to see improved is live customer service i.e. a phone number that we can reach a tech for instant help.

The Perfect Bra Shoppe
United States
9 months using the app
June 2, 2023

Poor software; as other reviewers comment, the company just cares about getting the contract. Is there a customer success team? Not that I have been able to identify.

Inaccurate costing, virtually no software flexibility and extremely poor reporting capabilities. Its an inventory system that does not provide transaction level reporting to review what transactions have occurred. No last receipt ...

ZF ERP Sandbox
United States
3 months using the app
March 4, 2022

The worst company ever. Do not sign up, the worst customer service. It is a fraud. I signed up skubana for inventory management for all of my sale channels, especially for Wayfair and Overstock. I paid $4000 onboarding and $1000 monthly. They had me create an account from Cartrover for Wayfair integration and want to follow documentation to integrate Wayfair. I asked why did I pay $4000 if I was ...

Decor Plus Furniture
United States
29 days using the app