Extensiv Order Management

I regret to say that my experience with this order management software has been nothing short of abysmal. Initially, they lured customers in with promises of connecting to unlimited stores on Shopify for no extra but the set amount of few thousands a month. However, this deceitful tactic swiftly turned into a money-grabbing scheme as they sneakily demanded an additional $10 for each Shopify store connected—a complete contradiction to their initial sales pitch.

The customer service is an absolute nightmare to deal with. Their representatives seem incapable of comprehending the simplest of issues, let alone providing adequate solutions. Contacting them feels like shouting into a void, as they conveniently evade responsibility and conveniently disappear once the contract is signed.

Their lack of integrity is staggering. They conveniently branch off from their promises and commitments the moment you put pen to paper. It's evident that this company lacks transparency and basic principles of ethical business conduct.

Overall, this software and the company behind it are an absolute disgrace. They are masters of false promises, shoddy service, and a complete disregard for customer satisfaction. I strongly advise against wasting your time and money on this appalling excuse for Extensiv order management software. Buyer beware—steer clear of this deceitful and untrustworthy company at all costs.

We've been using Skubana about 4 months for both our retail and wholesale channel and are very pleased with the platform. We use it as a comprehensive fulfillment platform including inventory tracking. Support is always helpful and we look forward to Quickbooks integration as well as extended hours of Support (we are West Coast, Skubana is East Coast.)

We've spent a lot of time looking at ERP's that work for both retail and wholesale and at this price point we don't think you can do better than Skubana.

In the sales call, we were told that we would have a warehouse management system with inventory scanning abilities, but it didn't exist.
Possibly one of the worst support teams I have ever had the pleasure of speaking with. Support took forever to get back to us during the day, and when they DID get back to us, 95% of the time, our initial issue was NOT read correctly or addressed properly. Additionally, talking to support was one of the most stressful things about using their software; it is as if they do not fully read and understand our issue and want to close tickets as fast as possible. It was impossible to get responses that weren't boilerplate "copy-and-paste" templates.
Inventory management discrepancies are very poorly handled. Everyday, we have fluctuating discrepancies for every single SKU. Support told me that this is "normal" and that there is no way around it.
Skubana has costed us more money than it has saved us. Everyday was a new issue.
Analytics modules and inventory value reports were NEVER accurate.
We can't even make transfers from 3PL's/our own warehouse to Amazon's warehouses.
Their forecasting model is just too simple for what we require. There is no flexibility in changing specific variables related to forecasting.
For the first half of our contract, PO templates did not work as how we were told, so we had to do janky workarounds to get it to work.
There is ZERO documentation for a lot of the features they have, which forced us to waste countless hours talking to support.
Now that we have had a terrible experience with Skubana, we want to switch to a real ERP. After talking with them, they will not help us with this and they are forcing us to sign a one year contract and we only need their software for 3 months.
Stay away from this company.

Skubana was easy to setup and overall has been a great tool for OM/Inventory Management + 3PL integration. The team was very helpful with the onboarding experience.

We've been paying $5k a month for a software that hasn't worked for us for over 7 months, PLUS an implementation fee, we've been ghosted by their support team on calls that were scheduled to help us out, and the best they could offer was an $800 credit.

I'll repeat, we paid over $35k USD for a software that hasn't worked. When we mentioned to them we wanted out of the contract, they offered us an $800 credit and conveniently fixed the bug their software had saying it's fine to use now.

Their team has shown zero empathy for us, and the $800 credit is a spit in the face. I will not hesitate to leave Skubana/Order Manager out of the list of software I share with other eCommerce business owners in my network. Terrible product & service.

For a mid to large company ERP system Skubana is the best we've found. It does order routing for multiple warehouses extremely well. It has some very intelligent workflows for moving inventory between warehouses and Amazon and it integrates well with Shopify, our 3PL and Amazon. It's not an inventory solution for your accounting team though without using a third-party app. It still lacks the reporting functionality needed to give us an easy to digest daily, weekly or monthly inventory view. It's still the best solution we've found and the app marketplace allows you to add on to it, easily extending its functionality.

Overall Skubana is a great solution for syncing inventory / managing shipping across multiple platforms. The one aspect I would love to see improved is live customer service i.e. a phone number that we can reach a tech for instant help.

Poor software; as other reviewers comment, the company just cares about getting the contract. Is there a customer success team? Not that I have been able to identify.

Inaccurate costing, virtually no software flexibility and extremely poor reporting capabilities. Its an inventory system that does not provide transaction level reporting to review what transactions have occurred. No last receipt date field. The list goes on and on...

My advice: AVOID -- DO NOT CONSIDER AS AN OPTION.

The worst company ever. Do not sign up, the worst customer service. It is a fraud. I signed up skubana for inventory management for all of my sale channels, especially for Wayfair and Overstock. I paid $4000 onboarding and $1000 monthly. They had me create an account from Cartrover for Wayfair integration and want to follow documentation to integrate Wayfair. I asked why did I pay $4000 if I was going to do all work. Then, I received an email from Cartrover and they offered me to the job for $150. Then, I realized that skubana uses third party integrations for inventory sync and all they do sending you documentation to do the job and they call it training and they charge $4000-$5000.
I requested refund for $4000 and they refused it. I requested the cancellation but they refused it again and threatened me to refer collection agency if I do not pay monthly $1000.
They charged me $6000 and I never used skubana even once. The only thing they care is to get your money and do nothing else. They do not cancel your account, they never refund your payment if you have any issue. Stay away from skubana and look for another option.