Reviews (385)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its exceptional customer support, noting the quick and knowledgeable assistance. It's praised for ease of use and seamless Shopify integration, enhancing digital download capabilities with features like expiring files and unlimited downloads. The app supports a variety of digital products and is appreciated for its stability and reliability. It also offers multi-language support, making it accessible globally.

February 22, 2025

Very good customer service, at any time of day.

Corvus Games Terrain
Ireland
About 7 years using the app
February 21, 2025

They were quick to help me with their app when I was changing themes in Shopify and make it functioning.

Bella Bleu Embroidery
United States
About 2 years using the app
January 29, 2025

What makes this app stand out are three things:

1 - excellent customer service anytime I have a question
2 - it makes it so easy to do things like make files from a past order expire immediately so that you can provide new files, change the files associated with a product going forward, add new downloads to a product, etc.
3 - create free downloads on the fly for customers

Up Up Creative
United States
Almost 2 years using the app
Sky Pilot replied February 17, 2025

Hey there,

Thank you so much for the fantastic review!

We’re thrilled to hear that our customer service, ease of managing your files, and the ability to create free downloads have been helpful to you. We always aim to make things as seamless as possible, and it’s great to know that those features are adding value to your experience.

If you ever need further assistance or have more ideas for us, don’t hesitate to reach out!

Best,
The Shop Circle Team

February 26, 2025

The support that comes with Sky Pilot is light years beyond other offerings. The app is great and fully functional, but to me, the help I received from Nitesh was worth GOLD. The team is extremely knowledgeable and fast acting. Very grateful for all of them! Thanks Sky Pilot!

ChillColoring
United States
12 months using the app
January 20, 2025

great customer service and if there is an issue its fixed straight away thanks

CRAFT2U
Australia
11 months using the app
Sky Pilot replied January 29, 2025

Hey there,

Thank you for your wonderful feedback!

We're glad to hear you're happy with the service and that any issues were resolved quickly.

We appreciate your support and are always here to help!

All the best,
The Shop Circle Team

November 26, 2024

SkyPilot is a solid piece of software that is intuitive and easy to use, and makes the digital download portion of our store seamless and worry free. Additionally, their support is top-tier (and available 24/7). When I have a question, they're helpful, kind, and excellent at what they do. Highly recommend.

Absolute Tabletop
United States
Over 2 years using the app
Sky Pilot replied December 9, 2024

Hello,

We're thrilled to hear such positive comments about Sky Pilot and its ease of use; it's wonderful to know that it is effectively serving your digital download needs, and making your shop run smoother!

Your high recommendation inspires us to continue improving and delivering a level of service that exceeds expectations; remember, we're always here for you, no matter what time it is!

Best wishes,
The Shop Circle Team

February 1, 2025

I'm somewhat of a Shopify novice, and I find Sky Pilot very simple to use and they provide excellent support. Give it a try.

Nemechek Protocol
United States
About 1 month using the app
Sky Pilot replied February 17, 2025

Hey there,

Thank you for the wonderful feedback!

We're so glad to hear that Sky Pilot has been easy for you to use, especially as you're getting started with Shopify; our support team is always here to help, and we're excited you’ve had a positive experience.

Thanks for recommending us—let us know if you need anything else!

Best,
The Shop Circle Team

Edited January 3, 2025

They really helped me with an invoice problem

Infinity Design Pioneer
Italy
3 months using the app
Sky Pilot replied January 20, 2025

Hi there,

We're so glad to hear that our team could assist you with your invoice issue; your positive feedback really makes our day, and iIt’s wonderful to know that you've had a 5-star experience with us!

If there are other aspects or features you'd like help with or have questions about, please don't hesitate to reach out!

Thank you once again,
The Shop Circle Team

January 18, 2025

Nitesh was amazing. Not only was he patient and helpful, but he is extremely knowledgable and was able to help me solve a rather complicated issue. 100% recommend SkyPilot and their team!

That Mom With A Laser
United States
About 1 month using the app
Sky Pilot replied January 29, 2025

Hey there,

Thank you so much for your kind words!

We're thrilled to hear that Nitesh was able to help you and that you had a great experience.

Your recommendation means a lot to us, and we're here if you need anything else in the future!

Best,
The Shop Circle Team

January 18, 2025

Sky Pilot was able to take what would be a grueling task of setting up digital products for our shop and made an easy integration for us to use. This is saving us precious time to spend on other projects as well as it provides our clients a way to upload their digital content sooner!

Additionally, Nejla was very helpful over call going over the vast features of Sky Pilot. Pointing to me also helpful documentation to also set up my products using Sky Pilot (which I used). Looking forward to working with Sky Pilot in the upcoming future.

YoruNoEcchi
United States
26 days using the app
Sky Pilot replied January 20, 2025

Hey there,

We're absolutely thrilled to hear about your positive experience with our app, and particularly how it has simplified the process of setting up digital products for your shop; time is indeed precious, and we're more than happy to hear that our app has allowed you to focus your efforts on other important projects!

Thank you for your anticipation towards working with Sky Pilot in the future; we're committed to ensuring that the app continues to meet your business needs!

Stay connected!

Best Regards,
The Shop Circle Team