Reviews (290)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly value this app for efficiently managing and delivering digital products, with features like instant file delivery and the ability to expire past order files. It supports a wide range of digital products with user-friendly configuration tools. The app is noted for its stable performance and quick setup. Customer support is frequently praised for being responsive, helpful, and knowledgeable, available 24/7 to effectively resolve issues.
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Sky Pilot has been an incredible help to us with delivering music to our customers and it just keeps getting better and better. Sky Pilot has allowed us to deliver files for over 25,000 orders and we have received fantastic support from the Sky Pilot team.
I haven't been using Sky Pilot for very long but I did have to contact the service department for more explicit instructions on how to use the platform properly so that all my digital files would reach my customers without any hitch. The service that I received was very professional, very helpful yet very friendly. This is exactly what I'm looking for when contacting a service department for help. I was 100% satisfied and very confident that the process of adding digital files to my shop would work without any problems.
Thank you very much for the excellent service.
We are glad to hear that we could help you in achieving the goals of your business. We strive to provide the very best experience possible to our customers, and it is wonderful to hear that we could exceed your expectations. Thank you for your kind review!
All the best,
Customer Success team
great service
Hey there,
Thank you for the kind words; we’re so glad to hear you’re enjoying the service!
If there’s anything more we can do to help, feel free to reach out anytime!
Best,
The Shop Circle Team
Great app and very helpful, quick and friendly customer support. Would definitely recommend to anyone!
It's our pleasure to help in anything we can! We love to see happy merchants, and that's why we give our best to offer not only helpful apps but awesome support too. Thank you for trusting us, and for this amazing review!!
All the best,
Customer Success Team
This app has been a big help for selling my eBooks with ease. The platform is easy to navigate and the team is responsive, quick, and helpful! Thank you Sky Pilot for taking away some of the headache that comes with running a business!
Hello, we're thrilled to know that our Sky Pilot - Digital Downloads app has been pivotal in easing your eBook selling process.
Your kind words about our easy-to-use platform and our responsive team have truly made our day. It's awesome to hear that we've been able to alleviate some of the business-related stresses.
Remember, we're here for you whenever you need assistance. Your feedback plays a crucial role in helping us make your experience better each time you use our app.
Thank you once more for your support and 5-star review!
Best regards,
The Shop Circle Team
The customer service has been hands some one of the best. They get back to you in a timely fashion and are very responsive. I would recommend this app to anyone needing to send digital items.
Hello,
We're thrilled to hear that you're happy with our customer service at Shop Circle! Our team takes pride in being responsive and timely, so your feedback is very encouraging. We're equally pleased that you've found our app, Sky Pilot ‑ Digital Downloads, beneficial for your needs and that you're confidently recommending it to others.
Thank you so much for the 5-star rating and the fantastic review. Your opinion matters to us as we strive to deliver the best experience to our users.
Kindly don't hesitate to reach back if you ever need further assistance or have any more suggestions. Your feedback drives our commitment to continuous improvement.
Best Regards,
The Shop Circle Team
Great customer service. I ran into a few bumps and used their chat feature. Tarik was so helpful and walked me through troubleshooting to find a solution.
Hello,
We're so pleased to hear that you had a positive experience with our customer service and that Tarik was able to assist you. We strive to provide exceptional support and it's wonderful to hear that we hit the mark here. We truly thank you for your 5-star rating and for taking the time to share your experience.
Understanding that customer service is a key part of your user experience only motivates us to continue our efforts in providing exemplary support for our users. Remember, we're always here to offer help whenever you need it.
Thanks once more for choosing Sky Pilot - Digital Downloads. Your feedback is deeply appreciated!
Best regards,
The Shop Circle Team
SkyPilot has been fantastic! As a digital download business, we were worried about the transition of downloads from Woocommerce and WordPress to Shopify. Alessandro and the Sky Pilot team made the transition process smooth and solved many of our pain points while creating a new site. The Sky Pilot team has gone above and beyond to ensure my team understood their app's inner workings and how to use it better. I highly recommend Sky Pilot to those who want to make sure their customers get the correct download every time.
Thank you for your fantastic review! 🌟
We are so pleased to hear that our team was able to make your transition a smooth one and that you are getting great results with our app.
We appreciate the recommendation you've made and we always welcome feedback on how we can improve our service.
Thank you again for your kind words and we hope you continue to get great results with Sky Pilot!
All the best,
Customer Success team
The best program we've used to deliver our downloadable content. Support has been great in getting it up and running, and making sure our needs have been met. The biggest thing is that our time spent on customer service has dramatically decreased since we switched to Sky Pilot. I highly recommend this App
I've been using Sky Pilot for a few weeks now and I'm very happy with it. Customers no longer say that they didn't get their digital download, like they did when I used a different app. Now I don't have to do as much customer service anymore, and my store looks more professional because files are sent out in a timely manner.
We're delighted to hear that you're enjoying Sky Pilot, and seeing the benefits in your customer service experience and store professionalism. Your feedback is a testament to what we at Shop Circle strive for - to ease your workflow and uphold top-notch service for your customers. It's gratifying to know that our app plays a key role in this.
We aim to continue meeting your expectations and we appreciate your feedback, as it helps shape our efforts at Shop Circle. Many thanks for taking the time to share your positive experience with Sky Pilot.
Warm Regards,
The Shop Circle Team