Reviews (388)

Overall rating
4.9
Counts per rating level
  • 97% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its exceptional customer support, noting the quick and knowledgeable assistance. It's praised for ease of use and seamless Shopify integration, enhancing digital download capabilities with features like expiring files and unlimited downloads. The app supports a variety of digital products and is appreciated for its stability and reliability. It also offers multi-language support, making it accessible globally.

January 28, 2019

Great seamless download gateway! Fantastic support from Jeff. Highly recommended instead of SendOwl or Shopify Digital Products. I love that it doesn't redirect my customers away from my domain to download the product.

PixelTools
United States
About 5 hours using the app
Edited December 1, 2021

Literally the BEST app in the Shopify store -- I don't say that lightly. I've used a lot of apps here but this one is the most user-friendly and well-thought app I've had the experience of using in Shopify. Your customers can see their downloads in their account and it's all so clean and user-friendly. No need to zip files anymore -- they can just download from different folders! AND the ability ...

Avalon Cakes | Cake and Cookie Planner
United States
About 4 hours using the app
January 28, 2015

Brilliant product! I previously tried 3 other app's for digital downloads, there is no comparison, this one blows the others away. Excellent value for money with useful seamless features that function beautifully. Also as other's have mentioned, it was super easy to set up and the customer service is outstanding.

StitchSoup
Canada
About 4 hours using the app
August 22, 2023

Au top ! J'ai eu un problème de stockage qui a été réglé très rapidement avec le support technique! merci!

Kill Event
France
About 3 hours using the app
Sky Pilot replied August 24, 2023

Thank you for taking the time to provide your review for our app.

We always appreciate when our customers let us know their thoughts as it helps us improve our services. We ...

February 23, 2024

Amazing Support! The Agent Danin was very helpful and solved my problems. Will definitely use this app and can‘t wait to grow my business with Sky Pilot :-)

Maliya
Germany
About 2 hours using the app
Sky Pilot replied February 25, 2024

Thank you so much for your glowing review! We're thrilled to hear that Danin provided such exceptional support and was able to solve your problems. Your kind words certainly ...

July 12, 2023

Fantastic app and amazing customer service. Highly recommend with their team!!

In these days of minimal support, the team have set a new benchmark of service and will probably judge all other's against their high customer experience.

Trünk Moves
United States
About 2 hours using the app
Sky Pilot replied July 14, 2023

We are delighted that you found this level of service delivered and would like to thank you for your review!

All the best,
Customer Success Team

April 8, 2023

Great customer service! The app is easy to use and understand. It integrates well with the store. I was able to set it up in no time!

Gitelman & Good Publishers
United States
About 1 hour using the app
Sky Pilot replied April 11, 2023

Thank you so much for leaving us a fantastic review. We are delighted to hear you are very satisfied with our app and customer service; and also, your kind words motivate us ...

November 27, 2023

So far so good! Super helpful customer service. Quick response! Thanks, Mehmed.

Pryor Custom Craft
United States
About 1 hour using the app
Sky Pilot replied November 29, 2023

Hello!
Thanks a lot for the wonderful star rating and the positive feedback. We're extremely happy to know that you find our customer service helpful and responsive, ...

August 28, 2023

Excellent service and support. Look here, before you start your webshop journey!

I was searching for a way to automatically "Stamp" my physical Giftcards - with relevant reference numbers.
I couldn't find any solution, so I wrote on the forums.
Within a few minutes, Alessandro from Sky Pilot commented and told me about their service.
He provided a free call and explained everything. Turned out, ...

Boutique Fleurance
Denmark
About 1 hour using the app
Sky Pilot replied August 31, 2023

Thank you so much for your review! We really appreciate your feedback and we're glad you found our app useful. We work hard to ensure our app provides our users with the best ...

June 1, 2023

I just started using Sky Pilot, and it's been smooth sailing. It worked right away. There's a free version, which is great for my company. Of course we'll consider upgrading as we grow. Loved the live chat and instant support and just the fact that it worked right away. Highly recommend.

Polyglotte
United States
About 1 hour using the app
Sky Pilot replied June 5, 2023

Thank you for your review and feedback! It's awesome to hear that you found our product useful and we’re so glad to be a part of your store's success.
Should you need any ...