Reviews (385)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its exceptional customer support, noting the quick and knowledgeable assistance. It's praised for ease of use and seamless Shopify integration, enhancing digital download capabilities with features like expiring files and unlimited downloads. The app supports a variety of digital products and is appreciated for its stability and reliability. It also offers multi-language support, making it accessible globally.

October 24, 2024

Quick and easy to install and configure. Does exactly what we need (and probably a lot more too). Responsive, helpful support.

Bagby
United States
13 days using the app
Sky Pilot replied October 28, 2024

Hi there,

We're thrilled to hear that you found Sky Pilot quick and easy to install and configure, that's exactly what we aim for - it's great to know it meets your needs perfectly!

Please feel free to share with us any additional insights or suggestions you have – they greatly help us to keep refining our services!

Thank you once again for your 5-star review!

Cheers,
The Shop Circle Team

January 29, 2025

great service

Teddy Howler
United States
26 minutes using the app
Sky Pilot replied February 17, 2025

Hey there,

Thank you for the kind words; we’re so glad to hear you’re enjoying the service!

If there’s anything more we can do to help, feel free to reach out anytime!

Best,
The Shop Circle Team

October 3, 2024

My customers and I have benefitted greatly from the convenience of Sky Pilot's delivery system, and I would recommend it. I did recently run into a problem with the layout that caused some customers to be unable to click a download link, but when I chatted with Nitesh in customer service, he was able to resolve my issue in a few minutes by editing my CSS. Very happy with their service and the app overall.

Kerry Marsh: Vocal Jazz and Beyond
United States
6 months using the app
Sky Pilot replied October 6, 2024

Hello,

We're thrilled to hear that you and your customers are finding great benefit from our Sky Pilot's delivery system! Your kind recommendation means a lot to us!

Your experiences and insights are crucial in helping us deliver a seamless experience; we will continue striving to offer top-notch service and improve the app based on valued user feedback like yours!

If you have any further comments, suggestions or need assistance, please don't hesitate to reach out!

Best,
The Shop Circle Team

October 4, 2024

Paul was extremely helpful and knowledgeable; gave me invaluable advice and reassurance. Great to know that in this day and age we can actually speak to a real person ! I am going forward with the “growth plan “ safe in the knowledge I have tech support all the way. Thank you Paul !

Alicia Bellenger Hairdressing Online Course
Australia
4 months using the app
Sky Pilot replied October 6, 2024

Hey there,

We're truly grateful for your heartwarming review! It's great to hear that Paul was able to provide you with the assistance you needed. We're glad that the personal touch we strive for has been noticed and appreciated!

Thank you for taking the time to share your experience - your feedback is instrumental to our continuous efforts to deliver excellent service and product improvements.

Best,
The Shop Circle Team

November 15, 2024

Nice customer support

Unearthed Samples
Germany
About 12 hours using the app
Sky Pilot replied November 22, 2024

Hello,

We're thrilled to hear that you had a great experience with our customer support at Shop Circle! We work hard to provide the best service possible, and your words mean a lot to us!

We look forward to serving you further!

If there is anything else that we can do for you, please let us know!

Best,
The Shop Circle Team

November 2, 2024

Great APP. Perfect. I’m using it to send txt file and it works as should be. I recommend it.

KeyEngel
Germany
1 day using the app
Sky Pilot replied November 15, 2024

Hi there,

Thank you for your fantastic review and the full 5-star rating; we're thrilled to know that our app is serving you well!

We sincerely appreciate your feedback and welcome any further suggestions, which can assist us in maintaining excellence and improving our services!

Best,
The Shop Circle Team

September 26, 2024

I recently integrated the Sky Pilot app for digital downloads into my Shopify store, and I have to say, it has been an absolute delight! The setup process was incredibly straightforward—within minutes, I was able to configure my digital products with ease. The app’s interface is clean, intuitive, and a breath of fresh air compared to other more cumbersome systems. Everything about this app just works. If you're selling digital products and looking for a hassle-free, user-friendly solution that adds value to both you and your customers, Sky Pilot is the perfect choice. It's a joy to use and a must-have for any Shopify digital store!

World Police Forum for Public Education in Self Defense and Safety
South Africa
5 months using the app
Sky Pilot replied October 6, 2024

Hi there,

Wow, we're thrilled to hear your feedback about Sky Pilot! We always strive to create a seamless experience for our users, so we're delighted to hear that you found the setup process straightforward and the interface clean and intuitive - it's great to know that our app added value to your business and has been a joy to use!

Your feedback is crucial in helping us understand how well we're doing. If you ever need any assistance or have suggestions, feel free to reach out to us. We're here to help!

Best,
The Shop Circle Team

September 19, 2024

My issues and concerns with my customer service rep, Cherose was addressed and handled with care. My problems were solved.

Cherelle Le'ron
United States
About 1 year using the app
Sky Pilot replied September 23, 2024

Hello,

We really appreciate your feedback and are thrilled to hear that your concerns were addressed to your satisfaction by our customer service representative, Cherose!

Providing excellent customer support is something we strive for and we're glad we could help solve your problems!

Please do let us know if you need anything else!

Best,
The Shop Circle Team

October 14, 2024

Everything good

Liunova
Spain
11 days using the app
Sky Pilot replied October 24, 2024

Hi there,

We're thrilled to hear that everything is going well with Sky Pilot! Your positive feedback means a lot to us; it's great to know we're hitting the mark and meeting our customers' needs!

Should you have any suggestions or need any assistance in the future, please don't hesitate to reach out!

Warm regards,
The Shop Circle Team

October 20, 2024

Me ayudaron a instalar mi botón de descarga de manera muy amable y detallada:)

Mariana Beck
Mexico
3 days using the app
Sky Pilot replied October 24, 2024

Hi there,

Thank you so much for your kind words!

We're thrilled to hear that you had a great experience with our support team and that everything was set up smoothly!

If you ever need further assistance, don't hesitate to reach out - we're always here to help!

Best,
The Shop Circle Team