Reviews (385)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its exceptional customer support, noting the quick and knowledgeable assistance. It's praised for ease of use and seamless Shopify integration, enhancing digital download capabilities with features like expiring files and unlimited downloads. The app supports a variety of digital products and is appreciated for its stability and reliability. It also offers multi-language support, making it accessible globally.

July 25, 2024

Ich benutze diese App seit ca.5 Jahren für meine Digitalen Produkte und bin immer sehr zu frieden gewesen. Ich brauchte Hilfe, als ich den Shop auf shopify 2.0 umgestellt hatte und bekam durch den Support chat sofort hilfe und hatte im Handumdrehen alles installiert. Vielen dank für diese tolle App <3

I have been using this app for about 5 years for my digital products and have always been very satisfied. I needed help when I switched the store to shopify 2.0 and got immediate help through the support chat and had everything installed in no time. Many thanks for this great app <3

monstabella.de
Germany
Over 5 years using the app
Sky Pilot replied July 30, 2024

Hey there,

Thank you for being a loyal user for the past 5 years!

We're thrilled to hear that our support team could assist you quickly with your switch to Shopify 2.0. Your satisfaction is our top priority, and we appreciate your kind words and support!

Should you need anything else, do not hesitate to reach out!

Cheers!

September 19, 2024

My issues and concerns with my customer service rep, Cherose was addressed and handled with care. My problems were solved.

Cherelle Le'ron
United States
About 1 year using the app
Sky Pilot replied September 23, 2024

Hello,

We really appreciate your feedback and are thrilled to hear that your concerns were addressed to your satisfaction by our customer service representative, Cherose!

Providing excellent customer support is something we strive for and we're glad we could help solve your problems!

Please do let us know if you need anything else!

Best,
The Shop Circle Team

April 16, 2024

We switched from a custom app we had made a few years ago to Sky Pilot and are very happy. The transition has been painless thanks to the amazing customer service. Questions are always answered on the same day, often within minutes. Anything that was beyond our technological knowledge was done by the Sky Pilot developers themselves at no extra charge.

Truly amazing.

Reasons we switched to Sky Pilot:
needed something that would automatically update
better interface
easier access to links
cost competitive
more options

JKD Unlimited
United States
Over 1 year using the app
Sky Pilot replied April 22, 2024

Hello! Wow, your feedback has really brightened our day. We're thrilled to hear you had such a smooth transition to Sky Pilot and that you appreciate our customer service - we always aim to respond as quickly and efficiently as possible.

We're also extremely pleased to hear that Sky Pilot has met the needs you were seeking - automatic updates, improved interface, easier access to links, competitive cost, and an overall increase in options. We made a promise of making our app user friendly and we’re glad that we've managed to fulfill that for you.

Your positive feedback inspires us to continue working hard to ensure the quality service that you - and all our valued clients - deserve. Your review just made our day even brighter!

Stay tuned for more updates. Remember, our team is always here ready to help. Thanks for choosing Sky Pilot.

Best wishes,
The Shop Circle team.

July 30, 2024

Skypilot is a huge asset to my digital design business. Any time that I have needed assistance, Skypilot customer service has always helped until the issue is resolved. Nitesh was knowledgeable and helpful in problem solving and resolving my issue very quickly.

MKB Embroidery Designs
United States
10 months using the app
Sky Pilot replied August 7, 2024

Hello,

Thank you for your fantastic review and the full 5-star rating! We're thrilled to hear that Sky Pilot is playing a crucial role in your digital design business! It's our priority to offer you assistance anytime you need it, so we're glad to know our customer service has been helpful!

Feel free to get in touch if you need help with anything else!

Best regards,
The Shop Circle Team

October 29, 2024

Good.

Heritage Angkor Shop
Cambodia
5 months using the app
Sky Pilot replied November 15, 2024

Hello there,

Thank you for leaving us a 5-star rating! Your positive feedback means a lot to us; we are continuously working on improving our user experience, and it's reassuring to know that you enjoy our app.

If there's anything more you'd like to share about your experience, or any suggestions you have on how we can make your experience even better, please don't hesitate to let us know!

Best,
The Shop Circle Team

November 15, 2024

Nice customer support

Unearthed Samples
Germany
About 12 hours using the app
Sky Pilot replied November 22, 2024

Hello,

We're thrilled to hear that you had a great experience with our customer support at Shop Circle! We work hard to provide the best service possible, and your words mean a lot to us!

We look forward to serving you further!

If there is anything else that we can do for you, please let us know!

Best,
The Shop Circle Team

September 17, 2024

Paul was super kind and right away knew my problems how we can solve them. Ready to rumble with Sky pilot now. Seems like a super helpful and making it happen - team.

Jump Rope Expert Mira Wate
Germany
1 day using the app
Sky Pilot replied September 23, 2024

Hello,

Thank you for your kind words and the 5-star rating; we're absolutely delighted to hear positive feedback about Paul and our team! Your feedback plays a crucial role in our continual strive for excellent customer service!

Should you need any more assistance or have any questions in the future, please do not hesitate to reach out to us!

Best,
The Shop Circle Team

September 14, 2024

Excellent customer service with speedy replies. Great starter plan & simple interface!

AHLOE CREATIVE
United States
28 days using the app
Sky Pilot replied September 18, 2024

Hello,

Thanks for leaving us such a wonderful review! We are thrilled that you loved your experience with our app; our team will definitely be happy to read what you wrote!

Your satisfaction is our priority and your review reaffirms the hard work we put into delivering great service. If there is anything else that we can do for you, please let us know!

Thanks once again and happy selling!

Best,
The Shop Circle Team

April 19, 2024

I am incredibly impressed that I was able to get someone right away! A live person on Google Meets who walked my through everything step by step how cool! This platform is very user friendly & beginners friendly! Great job Sky Pilot! I will give you a shout out on my Youtube channel as well :-)

Perfectly Loved Gifts
United States
8 months using the app
Sky Pilot replied April 22, 2024

We're thrilled to hear that you had such a positive experience with Sky Pilot - Digital Downloads!

It's wonderful to know that our live support via Google Meets proved beneficial and that you found our platform user-friendly and beginner-friendly. Your shoutout on your YouTube channel is immensely appreciated! This kind of support truly motivates us to continue providing exceptional service. Thanks again for your enthusiastic review, and don’t hesitate to reach out if you need any more assistance in the future.

Best regards,
The Shop Circle Team

October 14, 2024

Everything good

Liunova
Spain
11 days using the app
Sky Pilot replied October 24, 2024

Hi there,

We're thrilled to hear that everything is going well with Sky Pilot! Your positive feedback means a lot to us; it's great to know we're hitting the mark and meeting our customers' needs!

Should you have any suggestions or need any assistance in the future, please don't hesitate to reach out!

Warm regards,
The Shop Circle Team