Reviews (292)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly value this app for efficiently managing and delivering digital products, with features like instant file delivery and the ability to expire past order files. It supports a wide range of digital products with user-friendly configuration tools. The app is noted for its stable performance and quick setup. Customer support is frequently praised for being responsive, helpful, and knowledgeable, available 24/7 to effectively resolve issues.
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I've been using Sky Pilot for almost a month now, it's a big upgrade from the default digital downloads from Shopify. The interface is nice and easy to navigate. The support is unmatched, they reply within minutes and always helpful and would do any neccessary adjustments to fit your theme.
I recommend Sky Pilot to anyone who's looking for a smooth experience and great support that's seconds away.
Hello,
Thank you so much for your 5-star review! We are thrilled to hear that you've found Sky Pilot to be a significant upgrade and that you are pleased with its user-friendly interface. It's always great to hear that our users are having a smooth experience with our app!
Stay connected, and please never hesitate to reach out if you need any assistance in the future!
Best regards,
The Shop Circle Team
Awesome app, Awesome support!
Nitesh was amazing. Not only was he patient and helpful, but he is extremely knowledgable and was able to help me solve a rather complicated issue. 100% recommend SkyPilot and their team!
Hey there,
Thank you so much for your kind words!
We're thrilled to hear that Nitesh was able to help you and that you had a great experience.
Your recommendation means a lot to us, and we're here if you need anything else in the future!
Best,
The Shop Circle Team
It's a little difficult to ensure all the things are done properly
Hello there,
Thank you for your feedback; we appreciate you taking the time to share your thoughts.
We’d like to better understand the areas where you’ve found the app difficult to set up- if there’s anything specific you need assistance with or any questions you have, please let us know. We’re committed to making sure everything works smoothly for you and are here to help in any way we can.
Best,
The Shop Circle Team
After trying a couple different options on Shopify, Sky Pilot is definitely the best downloads app for my business. Nitesh helped set up my digital library exactly how I wanted it and he was great at explaining parts I didn’t understand. I give five stars for customer service (quick and knowledgeable) and five stars for Sky Pilot having the features I need.
Hello,
Thank you so much for your 5-star rating and your wonderful comments about our app and our customer service!
We are thrilled to learn that you deem Sky Pilot as the best downloads app for your business and that our team was able to assist you satisfactorily and efficiently! Your comments highly encourage us to continue to deliver high-quality service!
Please don't hesitate to reach out to our team if you require further assistance!
Thanks again!
Regards,
The Shop Circle Team
Installed it today on an existing website. No problems.
Paul was extremely helpful and knowledgeable; gave me invaluable advice and reassurance. Great to know that in this day and age we can actually speak to a real person ! I am going forward with the “growth plan “ safe in the knowledge I have tech support all the way. Thank you Paul !
Hey there,
We're truly grateful for your heartwarming review! It's great to hear that Paul was able to provide you with the assistance you needed. We're glad that the personal touch we strive for has been noticed and appreciated!
Thank you for taking the time to share your experience - your feedback is instrumental to our continuous efforts to deliver excellent service and product improvements.
Best,
The Shop Circle Team
Customer support was a major help!
As someone who is not tech 'savy' it is straightforward (with a bit of help from google!) and the live chat is so unbelievably helpful - Juan just helped me achieve something in 5 minutes that had taken me an hour without luck! Thanks Juan!
Hello there,
Thank you so much for the fantastic 5-star review! We're thrilled to hear that you found our app straightforward and our live chat helpful!
Efficiency is what we strive for, and it's nice to know we hit the mark for you. We always ensure our team is ready and willing to help you out when you need it!
If there is anything else that we can do for you, please let us know!
Best Regards,
The Shop Circle Team
The customer support chat was TOP NOTCH!!!