Reviews (385)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its exceptional customer support, noting the quick and knowledgeable assistance. It's praised for ease of use and seamless Shopify integration, enhancing digital download capabilities with features like expiring files and unlimited downloads. The app supports a variety of digital products and is appreciated for its stability and reliability. It also offers multi-language support, making it accessible globally.

January 29, 2025

great service

Teddy Howler
United States
26 minutes using the app
Sky Pilot replied February 17, 2025

Hey there,

Thank you for the kind words; we’re so glad to hear you’re enjoying the service!

If there’s anything more we can do to help, feel free to reach out anytime!

Best,
The Shop Circle Team

August 2, 2024

The app works well for us so far, and has all the features we have had a need for. I mostly decided to leave a review to say how helpful their customer service has been. I have reached out three times and all three times they were wuick to respond, polite and very helpful. Would reccommend.

Elenamellingen.no
Norway
25 days using the app
Sky Pilot replied August 7, 2024

Hello,

We're thrilled to know that our app is serving you well and meeting your needs!

Thank you for appreciating our features! Our customer service team will be absolutely delighted to hear your positive comments, and it's great to know that we've succeeded in providing quick, polite, and effective assistance each time you reached out!

Should you need further assistance, we're just a message away!

Thanks again!

Cheers!

Edited November 21, 2024

Easy to upload books and see sales if you have any. They are very helpful and support is always on point and quick. I really like this software. I would not use any other!

TheraMerch
United States
8 months using the app
Sky Pilot replied May 27, 2024

Hi there,

We're so thrilled to hear that you've found our app easy to use, especially with uploading books and tracking sales. Your positive experience means a lot to us!

We appreciate your support and remember, if there's anything we can do to assist you further, please don't hesitate to get in touch!

Warm regards!

October 10, 2024

Great customer support, easy app to use

Rock Petal Spirit
Australia
2 days using the app
Sky Pilot replied October 14, 2024

Hi there,

We're really happy to hear that you're choosing Sky Pilot for your digital downloads and finding it easy to navigate. More so, we're thrilled that you had a great experience with our customer support team - we strive to ensure our users feel supported and valued, and your comment just made our day!

Stay connected and don’t hesitate to reach out if you need any further support!

Best,
The Shop Circle Team

March 27, 2024

Very happy with Sky Pilot. We've been using Sky Pilot for several years now. They are reliable and affordable. We've also been very impressed with their customer service.

Little Lizard King
United States
Over 3 years using the app
Sky Pilot replied March 28, 2024

Hello,

We're thrilled to hear that you're happy with Sky Pilot! Your ongoing trust in our service over the past few years is incredibly appreciated. Your positive comments about reliability, affordability, and particularly our customer service, give our team a great boost.

We aim at providing the best services to our valued users, and it’s always amazing to know we’re hitting that mark.

Thank you for taking the time to shower us with such a glowing review. It means a lot to us. And remember, your feedback contributes significantly to our continuing mission of improving our service.

Best wishes,
The Shop Circle Team.

May 16, 2024

"Nitesh has been incredibly helpful and responsive throughout my experience. His attention to detail and willingness to go above and beyond made my journey with the app seamless and enjoyable. I highly appreciate his dedication and professionalism. I would definitely recommend Nitesh to anyone seeking top-notch assistance. Thank you, Nitesh, for your outstanding support!"

Alphabet For Humanity
Australia
Over 1 year using the app
Sky Pilot replied May 20, 2024

Thank you so much for your fantastic review! We're thrilled to hear that you've had a seamless and enjoyable experience using the Sky Pilot ‑ Digital Downloads app. Your kind words about Nitesh’s dedication, professionalism, responsiveness, and attention to detail truly made our day.

We consistently strive to provide top-notch assistance and go above and beyond to ensure the satisfaction of our users. We will definitely share your praises with Nitesh, who will be so very pleased to hear this.

Your recommendation is greatly appreciated, and we want to assure you that we will continue to provide exceptional support moving forward.

Thank you again for taking the time to share your positive experience with our app and team! We deem your feedback incredibly vital and look forward to continue serving you.

Best Wishes,
The Shop Circle Team

June 24, 2024

I just started using the app, and Nitesh has been extremely helpful and prompt to support any questions I have asked. Testing out the app, and the test order and email fulfilment worked really well. Happy with the app and the service, so far.

Financial Content Hub
Australia
2 months using the app
Sky Pilot replied July 3, 2024

Hi there,

We're thrilled to hear that you enjoyed our customer service!

We always strive to provide detailed responses in a timely manner to support our valued customers like you, so it's heartening to see that our efforts made a positive impact on your experience with our app!

We appreciate you taking the time to leave us a 5-star rating, thank you, and if there is anything else that we can do for you, please let us know!

All the best!

March 15, 2024

App is working great and I love the way it integrates with my shopify theme. Looks very professional.

NJ Wellness
United States
12 months using the app
Sky Pilot replied March 17, 2024

Hi there!

We're thrilled to hear that Sky Pilot is working great for you and that you like how it integrates with your Shopify theme. It's fantastic that you find it professional-looking as that's exactly what we aim for. So this positive feedback really motivates us!

Do not hesitate to reach out if you have any suggestions or need further assistance. Your feedback is of huge significance to us.

Many thanks from the Shop Circle team.

April 25, 2024

Customer support is amazing! Kenan was helpful and kind, he made my work easy by guiding me on what to do.

Black Promo
United States
8 months using the app
Sky Pilot replied April 29, 2024

Hi there,

We're so glad to hear about your positive experience with our customer support team! It's wonderful to know that Kenan was able to assist you effectively and make your work easier.

Your incredible feedback reinforces the importance of our mission to offer outstanding support to our customers. Rest assured, we'll pass on your kind words to Kenan.

Thank you again for taking the time to leave us a 5-star review. We truly appreciate it!

Best wishes,
The Shop Circle team

July 27, 2024

I'm very impressed with Sky Pilot and their level of support! I'm still developing my first-ever shop and it's not even live. Yet they responded to my questions and went above and beyond. Other shop owners in my same field had recommended Sky Pilot, and now I know why.

TinaLucia Bags
United States
18 days using the app
Sky Pilot replied July 30, 2024

Hey there,

We're thrilled to hear that you're impressed with our app and our support team! It's great to hear that we've been able to assist you during the early stages of your shop's development, and we're also glad to know that Sky Pilot was a recommended choice by other shop owners in your field!

This feedback is immensely appreciated and helps ensure a high standard of service!

If you have any other questions or need further assistance as you continue to develop your shop, don't hesitate to reach out!

Thank you again for the kind words and the 5-star review!

Cheers!