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We tested Smart Wishlist during the free trial, and while it initially seemed to work, the experience quickly turned disappointing.
- Functionality Problems: After a few days, a major bug appeared — items added to the wishlist did not actually show up, leaving the wishlist empty. This completely undermines the purpose of the app.
- Customer Support: The most discouraging part was the lack of support. I emailed multiple times over the span of a week and received no response. With only a few days left in the free trial, I had no resolution or even acknowledgment of my messages.
While the app might have potential, the unresponsive support and basic functionality failures make it hard to justify using Smart Wishlist as a reliable long-term solution.
Can a developer remove this wishlist code from my website? I uninstalled but i can still see the wishlist but its just broken
Update: I had to hire a developer to remove the stubborn code off my website costing me money.
Update: It appears there's a misunderstanding. Our app was installed in February 2024, but since January 2024, we've updated our app to no longer require permission to edit themes. This means our app couldn't have added the code in question.
It's possible the code was added by a developer with collaborator access or another app. Could you please provide more information about the code so we can help investigate further? We're committed to resolving this issue and ensuring your store functions smoothly.
Original:
There are no wishlist elements visible on your store. Kindly refer to the screenshot at URL below. You might have seen some elements due to browser cache which automatically gets away after few page refresh.
https://drive.google.com/file/d/1Oy57wDwlT9W9JAsR0O3RFIS596_vJBKy/view?usp=sharing
Also, our app doesn't automatically inject anything to the theme codes. Only in select cases we do manually customize the store after receiving collaborator account access, which was not the case of your store.
I have been waiting for more than 30 days for some technical issues to be fixed.
Faced installation issues. Its been over 2 days since we raised the ticket, there is no response at all.
Edited - the response came after 3 days with multiple follow ups and no response.
It has been more than 30 hours since the issue related to wishlist on your store was resolved. We had sent you a response confirming this at 7PM IST on Dec 5.
You can view the ticket and its resolution on the portal:
https://webmarked.freshdesk.com/a/tickets/2591
The app did not integrate and no one is replying to the email or tickets. The app did not integrate and no one is replying to the email or tickets.
Great app, easy to use and fantastic support.
Good service and easy to use. Quick to respond and help with any specific issues. Would recommend for ecom stores
Excellent support! And a very appealing wishlist design. Works beautifully at www.soulsparks.co.za
Perfect for our store. Easy to install, never had any problems, has all the desired functions, totally fits in with the theme and easy to use. What more would want from any app?
All in all good. Loading times okay. Downside: In July 2019 it was announced that automated Emails will be coming soon. Never happened. It's a solid app, sad though that promises here were not kept to integrate Emails. We might need to be looking for another app to fullfill this requirement.