Overall rating
4.8
Counts per rating level
  • 89% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly email marketing features and excellent customer service. They find it affordable and particularly useful for small businesses. Its automation capabilities, especially for abandoned cart emails and newsletters, are highly valued. Merchants also commend the customizable email templates and pop-ups, reliable performance, useful analytics, and smart features like automatic syncing with existing email lists. The free plan is a plus for businesses just starting with email marketing.

February 29, 2020

Not an bad email app at all. Somewhat easy to use on the first try, definitely got better with time! The mobile app vs the desktop needs some improvement because of emails not showing up the same in the edit as it does in the preview!!

Overall, customer service is awesome and I’m still using the app to send my emails!!

Earring Kulture, LLC
United States
Over 1 year using the app
March 1, 2022

Very user friendly. It is also very intuitive.Very user friendly. It is also very intuitive.Very user friendly. It is also very intuitive.

Firemask
Canada
22 days using the app
SmartrMail replied March 1, 2022

Thank you Firemask team 🔥🤿We're glad to hear that you found the app intuitive and user-friendly 😊 Looking forward to sending more emails with you!

February 13, 2023

The support team is very helpful in troubleshooting issues with popups, automations, coupons, and so on.

orchid-and-pine
United States
22 days using the app
SmartrMail replied February 13, 2023

Hi Orchid and-Pine team 🌼🌲 Always a pleasure! Feel free to let us know if there's anything else we can assist you with 😊

August 25, 2022

This has been a great app to get started on email marketing and their free version works very well for a small business just getting started! I also love the analytics they give and how it syncs so well with shopify!

Religious Roast Coffee Company
United States
Over 1 year using the app
SmartrMail replied August 31, 2022

Thank you for your review Religious Roast Coffee ☕ We're glad that you appreciate how SmartrMail integrates with Shopify and all the features available on our free forever plan.

April 17, 2019

Easier and smoother integration than mailchimp, switched over without any issues. Slightly cheaper too.

Tea Life
Australia
21 days using the app
July 24, 2020

Great People. And Exelent Suport

I Love to work with them

Kind People. they helped me with my subscriber, desing etc...

WERBE-WELT.SHOP
Switzerland
21 days using the app
Edited June 17, 2018

they are good, not sure how to get rid of my spam shopify subscribers though

Sell4profituk
United Kingdom
About 1 year using the app
March 9, 2023

This is by far the best pop up app I've found out there, and I've tried all of them. The best thing about it is that it sends the new email signup directly to Shopify so you have them in your Customer list without having to add it manually. I also really like that you can then send automated email series without having to think about it.

I gave it 4 stars because some of the functionality of the design of the pop up could be expanded like the thank you pop up has to be the same size as the original pop up and you can't format it independently. Also there is a disconnect between how the pop up looks in the editor, and how it looks on your site. You need to edit it while looking at your site to make sure it turns out ok otherwise it will look very weird.

Customer service is excellent.

Sweet Violet
United States
About 1 year using the app
SmartrMail replied March 13, 2023

Hi Sweet Violet team 🌷🟣 Thank you for your feedback! We're glad to hear that your enjoy SmartrMail's integration with Shopify. I passed on your feedback to our development team who is now looking into making the size of the Pop-up's "Thank you" page editable. I'm expecting their change to be available over the next couple of days. When it comes to the disconnect between the editor and your site, it appears to be linked to external CSS and code affecting your original SmartrMail Pop-up. The same developer is looking into it. We'll get back to you as soon as we've located how to prevent this from happening. In the meantime, please feel free to reach out through our in-app chat if you have any questions or if you need any help with your SmartrMail account!

January 26, 2014

AWESOME APP! SALES HAVE BEEN IMPROVING SINCE I DOWNLOADED THIS APP!

G.Q.A. CLOTHING
United States
21 days using the app
December 4, 2021

This app is really easy to set up and use. We don't do a lot of mailings but this is really helpful.

em-bench
Canada
20 days using the app
SmartrMail replied December 5, 2021

Thanks for your review 🎉 We're glad you're finding SmartrMail easy to use and wish you the best results!