Reviews (599)

Overall rating
4.8
Counts per rating level
  • 89% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting email marketing effectiveness, particularly praising its user-friendly interface, customizable templates, automation features, and advanced segmenting. It's noted for enhancing ROI by improving sales and customer engagement. The integration with Shopify is seamless, and the customer support is responsive, offering help during off-hours and weekends. Merchants appreciate the added functionalities like automated cart recovery and personalized discount codes.

November 18, 2019

The thing that I love the most about this app is that it allows me to create professional emails with ease. I also don't have to worry about my emails not going directly to my list, it shows me exactly what to do to make sure it goes where it needs to. There is no extra steps my list has to take to be able to receive my emails. That's priceless.

ShopChayah
United States
17 days using the app
February 6, 2015

I have been trying to contact the support through e-mail (concierge@sendicate.net) regarding billing concerns but have not received a reply. It's been about a month. I've sent an e-mail again just now, let's see.

To be fair, the app does what it's supposed to do, but I unsubscribed because it's not working for me (in terms of sales).

I'm very disappointed with the lack of support, though, and would not be recommending this app for this very reason.

The Style Quarter
Philippines
Over 1 year using the app
SmartrMail replied October 1, 2019

Hi The Style Quater team, this was app was acquired in 2016, and we've made massive changes including adding a dedicated support team. Our response times are on average under 30 minutes.

We'd love it if you could consider updating your review.

June 5, 2020

Really liking the support that you get from the team. Dashboard is nicely organized. Easy to set up my own e-mails.

Ma Pies
Canada
17 days using the app
January 22, 2014

I like this app however, it definitely needs an upgrade. I like that it automatically sends emails to your customers but this app has virtually no customization which is a downside. I would love for this app to have more features so I can rate it with 5 stars and LOVE it!

Jupe NYC
United States
Over 1 year using the app
SmartrMail replied October 1, 2019

Hi Jupe NYC team, this was app was acquired in 2016, and we've made massive changes since, as you can see from all the new reviews. We've added tons of new design customization features so your template can perfectly match your brand.

We'd love it if you could take another look and consider updating your review!

September 12, 2020

About a week into SmartrMail use now and so far, so good! Very easy interface and after coming from a Wordpress site with an external email service, I am loving the integration and overall simplicity. To top it off....GREAT SUPPORT!

3D Labs Nutrition
United States
16 days using the app
March 30, 2022

I used this app to help with my email curation and wanted something I can do mobile because I use my phone a lot. Omg I love this app and the developers they actually gave me a 10,000 email limit doubling it from 5,000 and I’m still on the FREE plan!!! They are so generous and very helpful and timely..easy interface and can start creating emails quickly! Download and try for yourself!

PermanentPerfection
United States
16 days using the app
SmartrMail replied March 30, 2022

Thank you so much for your review Permanent Perfection team 💄We'll remain available if you have any questions 😊

May 21, 2020

I use this app for my newsletters, pop-ups and product recommendations. Using the free version at the moment as still building business but will use paid version in future.

Country Creation
United Kingdom
15 days using the app
Edited October 22, 2019

I have just sent out my first 2 Newsletters! The results have been amazing and they were so easy to do, because of the simple templates and the great on-line support!

PPW/A-Line/Arrow Hobby
United States
15 days using the app
June 18, 2020

Thanks a lot for this app. Very easy to use as other reviewers said. On my first newsletter, I got good sales. Thanks again.

www.soosgarden.com
New Zealand
14 days using the app
Edited October 13, 2023

An update to my previous rating of 1 star. Ms Yasmine reached out to me and was kind enough to solve problems. Excellent customer service, though still there is room for automation. Recommend to try this software.

Chefio
Bahrain
14 days using the app