Overall rating
4.8
Counts per rating level
  • 89% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this affordable email marketing app for its comprehensive features, including customizable newsletters, pop-ups, and automation capabilities. They appreciate the smart segments feature and seamless Shopify integration. The customer service is exceptional, often going above and beyond to assist. Merchants value the email builder, pre-made templates, and analytics, praising the app for its reliable performance and good value for money.

February 7, 2014

Amazing App, but I hate that they did a bait and switch here. They advertised it as a free app and then just today they want $20 a month? Seriously? Don't get me wrong I don't expect to get this for free forever, but at least grandfather in the people already using it, or offer a big discount for current users.

What a shame...

Cable and Case - iPhone 5C Cases iPad Cases Android Cables Apple Accessories
United States
8 months using the app
SmartrMail replied October 1, 2019

Hi Cable & Case team, thanks for letting us know. This was app was acquired in 2016, and we any price changes we've made since we've always grandfathered current users. You can see all the love from the new reviews.

We'd love it if you could consider updating your review.

February 9, 2021

One of the best free email plugins along with great paid functionalities, the others I found was so buggy and confusing. This is straightforward, user friendly and has a scheduler! Love it

Savage Roasters
United States
8 days using the app
Edited February 7, 2021

I'm so glad I switched! I installed this app because of the break in relations between another mailer platform and Shopify. Since then my delivery and open rates have gone up! The templates are much more professional looking and I now get automation even at the Free account level. Setting things up was pretty easy. UPDATE - Support helped me with the Landing Page Feature linked to a specific subscriber list.

Andrew Moor Photography
Canada
8 days using the app
November 5, 2018

Very impressed with the quick customer service. App served the purpose I was looking for. Nicolas is fantastic and I hope he gets a pay rise!

lashsweets
Australia
8 days using the app
March 19, 2021

Smartr Mail brings products into my newsletters seamlessly. The actual building of the newsletter is straightforward, even easier than Mail Chimp. I've definitely seen growth using the email signup Pop Up.

Windowsill Pies
United States
5 months using the app
October 3, 2014

Log in for Shopify not working. I can not access my account. Frustrating.

Orglamix
United States
7 months using the app
SmartrMail replied October 1, 2019

Hi Orglamix team, thanks for letting us know. This was app was acquired in 2016, and we haven't had any of these issues since as you can see from all the new reviews. You can always contact us via our live chat or at support@smartrmail.com.

We'd love it if you could consider updating your review.

January 23, 2014

Great App!

I Should've signed up earlier.
Sales went up within minutes of signing up

Terrapin Stationers
United States
7 days using the app
Edited April 17, 2019

We switched over from an ESP we had been with for a few years as they ended their integration with Shopify. The team at SmartrMail basically did everything for us and answered all our questions very promptly. They are also slightly cheaper than the competition for our list size.

MedalDisplays.com.au
Australia
7 days using the app
October 15, 2021

This app takes the pressure off altogether so you can spend more time on what your selling. Yasmine helped me all the way to set up and its greatly appreciated. Great service and product.

Steve Ash illustration
United Kingdom
7 days using the app
SmartrMail replied October 21, 2021

Thank you so much for your feedback! This made our day 😊. If you need further assistance, feel free to contact our team at in-app chat anytime.

April 18, 2019

seems good so far... i have only just started using it. looks easy enough to use and support seems to be present if needed.

BLUE CANDY
Australia
7 days using the app