Reviews (593)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its effective email marketing tools that boost sales and customer engagement. They appreciate the user-friendly interface, easy campaign setup, and seamless Shopify integration. Key features highlighted include customizable templates, email automation, smart segments, and subject line A/B testing. The app is particularly noted for automating product recommendations and recovering abandoned carts. Merchants also praise the responsive and personalized customer support, which often extends beyond typical service hours. The app is valued for its reliable performance and ability to produce professional-looking emails that effectively engage customers.
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Great app. Easy setup. BUT, I hope we will get the change to customize the emails a bit more in the future.
It's a great app for marketing purposes, it deliverability is off the chats... I've used mailchimp and constantcontact email marketing in the past this is definitely better
It works pretty well. The only thing I don't like is that the emails keep going into customers' spam folders currently. Hoping this eventually graduates into the not-spam territory.
But Moe was especially helpful in delivering the info I need to fully grasp the situation and how to resolve the aforementioned issue. I truly do appreciate the support even though we're not a paying customer right now. I cannot speak highly enough of the support that's normally afforded to paying customers only in other apps. When we finally get a steady profit going, I plan to go to the business owner to recommend the next tier to pay it forward. Really, thank you.
Good morning Green Zebra Markets team 😊
Thank you for your feedback.
It looks like your SmartrMail account is currently sending from one of our shared sending domains. While this is a good option to start sending email campaigns, it is highly recommended to set up a custom sending domain in order to authenticate your emails in the eyes of inbox providers such as Gmail, Outlook and Apple Mail. Failure to do so can sometimes lead to some emails reaching spam folders as it essentially prevents inbox providers from confirming that your emails do come from you, and not from someone else "acting as" Green Zebra Markets.
I believe that Moe recently reached out to your team in order to assist you in setting up such a custom sending domain. I have no doubt that the issue you reported will be fixed after this change has been applied.
Looking forward to seeing your email campaign results once your sending domain is sorted!
Kind regards,
Nicolas from the SmartrMail team.
Absolutely fantastic customer service with this app, even with the free plan. Lots of sophisticated features suited to Ecommerce.
We just switched from Mailchimp to SmartrMail as it is cheaper and more rich on features. Nothing negative to say at this point.
Hi Pops of the Galaxy 🌌 We're glad to hear that SmartrMail is giving you more features for a cheaper price compared to you-know-who! 🙊 Feel free to hit us up at support@smartrmail.com if you happen to have any questions in the future 😊 Happy sending!
This is fantastic, takes the effort to create and send emails. Got a sale on the second email campaign. If only they could let us schedule the email date & time, it would be even better.
Recently downloaded this after switching from another platform and already love the app! You get so much for the monthly fee and it's so easy to use!
Hi City Shoes Team 🏙👟 Thank you for your feedback, it made our day ☀️ Feel free to contact us if there's anything we can do to make your email marketer's life even easier 😊
It took a few weeks to get to grips with SmartrMail and the help I received was great. I would recommend it.
So far very happy with smartrmail and their customer service. Really responsive & friendly! They always have an answer to my questions, so I really feel supported on a daily basis especially with us recently re-platforming to shopify and all the tasks that were required. thank you!
For complete beginners like me this was perfect. The chat support was wonderful from Nicolas who not only gave me support but also some friendly advice. Highly recommend!
Hi Egan's Whiskey team 👋
Thank you for your feedback 😊It's been a pleasure walking you through!
All the best with all your upcoming email campaigns 🚀
Kind regards,
Nicolas