Reviews (601)

Overall rating
4.8
Counts per rating level
  • 89% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing email marketing, especially for small to medium-sized stores. It features customizable templates, automation, pop-ups, and advanced segmenting with seamless Shopify integration. The interface is user-friendly, supporting quick, professional email campaigns and targeted customer engagement. It includes reliable automated recommendations and abandoned cart emails, boosting sales and ROI. Exceptional, responsive customer support and a cost- ...

March 19, 2021

Smartr Mail brings products into my newsletters seamlessly. The actual building of the newsletter is straightforward, even easier than Mail Chimp. I've definitely seen growth using the email signup Pop Up.

Windowsill Pies
United States
5 months using the app
January 23, 2014

Great App!

I Should've signed up earlier.
Sales went up within minutes of signing up

Terrapin Stationers
United States
7 days using the app
Edited April 17, 2019

We switched over from an ESP we had been with for a few years as they ended their integration with Shopify. The team at SmartrMail basically did everything for us and answered all our questions very promptly. They are also slightly cheaper than the competition for our list size.

MedalDisplays.com.au
Australia
7 days using the app
October 15, 2021

This app takes the pressure off altogether so you can spend more time on what your selling. Yasmine helped me all the way to set up and its greatly appreciated. Great service and product.

Steve Ash illustration
United Kingdom
7 days using the app
SmartrMail replied October 21, 2021

Thank you so much for your feedback! This made our day 😊. If you need further assistance, feel free to contact our team at in-app chat anytime.

April 18, 2019

seems good so far... i have only just started using it. looks easy enough to use and support seems to be present if needed.

BLUE CANDY
Australia
7 days using the app
August 28, 2014

The app has good potential, but there are a several issues with this upfront. It is not FREE after the trial period, a huge misconception initially.

There is no functionality to control what emails are being sent. So the system just sends bulk random emails to customers, rather than crafting targeted and intuitive emails that we are after.

Some potential, but needs a lot of work to deliver.

The WOD Life
Australia
7 months using the app
SmartrMail replied October 1, 2019

Hi WOD Life team, this was app was acquired in 2016, and we've made massive changes since, as you can see from all the new reviews. We added newsletters back in 2016 so you ...

Edited May 10, 2020

UPDATE: My original email went out on Sunday so that explains the long delay, as they do not work on weekends, but when I was contacted on Monday I was very happy to learn they will make the changes and so I have increased my rating. In editing your customer list, there are no page numbers so going through the list to delete certain non-performing subscribers, you have to go through each page one ...

Drip4Men™
United Arab Emirates
4 months using the app
SmartrMail replied May 4, 2020

Hey Drip4Men team 👋 Thanks for the feedback. Sorry for the late reply on Sunday night. It does look like you got a response within 5 hours though. Response times can take ...

Edited November 4, 2017

Had error with the manual mails sent out to 1000s of customers the shop now button link always returned a dead link.

Military Outdoor
United Kingdom
5 months using the app
December 8, 2013

Great app. Easy setup. BUT, I hope we will get the change to customize the emails a bit more in the future.

Modern Producers
United States
3 months using the app
October 16, 2020

It's a great app for marketing purposes, it deliverability is off the chats... I've used mailchimp and constantcontact email marketing in the past this is definitely better

Madlaxshop.com
United States
4 days using the app