SmartrMail Email Marketing SMS , 582 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this affordable email marketing app for its comprehensive features, including customizable newsletters, pop-ups, and automation capabilities. They appreciate the smart segments feature and seamless Shopify integration. The customer service is exceptional, often going above and beyond to assist. Merchants value the email builder, pre-made templates, and analytics, praising the app for its reliable performance and good value for money.
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Ich habe diese App seit einiger Zeit im Einsatz. Es funktioniert alle reibungslos und der Support ist schnell und Gut.
Hallo Team des Humboldt Forums! 🖼️ Wir freuen uns zu hören, dass Ihnen unser Service gefällt. Wir freuen uns darauf, weitere E-Mails mit Ihnen zu senden!
A wonderful alternative to MailChimp, many great features, smart automation, and amazing customer support.
Thanks so much for the lovely feedback, we really appreciate it and it's great you're finding SmartrMail useful 🙌🏻.
Wanted to give it a try but it lacks a lot of customisation. You just can't blast customers at will with random products especially when we're not given any option as to what products that we do not want included. I have items in my shop that I wouldn't want sent but there's no way to change that. :/
Also definitely not worth $20 a month with the lack of customization. Pretty high for an app that randomly picks products that you have no control over.
Hi Andrea Bonelli team, this was app was acquired in 2016, and we've made massive changes since, as you can see from all the new reviews.
We've added tons of new design customization features so your template can perfectly match your brand, along with controls and features where you can choose which products you want in your automations.
We'd love it if you could take another look and consider updating your review!
SmartRMail is great and easy to use. If provides beginners ideas on email marketing that they may not have thought of. The only downside is not being able to customize some features, such as the pop-up messages, thank you messages (unless you know code ...if it allows). I was limited to the number of words I could have on the pop-up and it omitted the last sentence of my messaging. It also did not provide a preview of what it would look like on mobile until it was live. Overall, fairly good for beginners.
Hi Varre Ma team 👋
We’re glad that you find the app great and easy to use 😊
Thank you for your feedback on our pop-up. As a matter of fact, we’re currently re-building our pop-up feature, allowing users to add longer pieces of text, more fields, more triggers, more design options etc. We’re aiming at pushing live this pop-up rework by the beginning of September. We hope that you’ll love the app even more once it is available.
In the meantime, note that we do integrate with specialized pop-up providers such as JustUno, Sumo, Wisepops and Optinmonster. All of these providers integrate with Shopify, and some of them offer free plans for stores just starting out.
We’ll remain available if anything comes up! 😊
Kind regards
Nicolas from the SmartrMail team ✉️
What can I say, the customer support alone is worth choosing these guys as your new email service provider! We installed SmartrMail for one of our stores, used it for a couple of weeks and then decided to move our other store across too. Great ESP, great team. Thanks!
Excellent customer service! Powerfull automation tools. I was greeted by a representative that asked if I needed any help, I explained the scenario and was pretty much up and running! Amazing.
G'Day Hunterpaint team 🎨 It was a pleasure! Looking forward to keep on building great series of automated emails with you 😊
Customer service was very poor after I installed the app. It took 12 or more hours to get an email response. The chat feature did not work. I am in the USA in Texas, and it appears that the customer service team is countries away judging by their response time. They seem to be off work during my working hours. I uninstalled the app because I need quicker response time.
Thanks for the feedback, we're a growing team and we're always trying to improve based on feedback. We hired a new Customer Support team member last month who will be available during business hours across the entire US so you get a response in under an hour 24/5.
I found the template design, not to my liking.
Overall it may have some good features, though I personally didn't find it a fast and simple solution for bulk emailing customers in comparison to other platforms I have tried.
Hi GSN Direct team 👋
So it looks like you created your newsletter under the "Templates" section. In the Templates section, you can create and save pre-made templates that you're planning on re-using in the future in your Newsletters.
If you want to send out a newsletter, you'll need to go to the "Newsletters" dashboard. If you simply want to send the Template that you created, simply click on "New newsletter", and then pick the Template that you created (it will be the very first thing the app will offer to do after clicking on "New Newsletter").
In the future, if your goal is simply to send out one newsletter, note that you can create it directly in the Newsletters dashboard (you do not have to create it beforehand in the Templates dashboard if you do not plan on re-using it in the future).
I hope that this clarifies how you can send your newsletters. I also tried to give you a call today but I do not believe that you were available. If you need any help from our team, please feel free to use the in-app chat on the bottom right corner of the app, or book a call with us using the link here: https://calendly.com/smartrmail/support
Kind regards,
Nick
Super easy to setup a popup with a signup to our newsletter, and everything is managed through the app. Very easy to use!
Hi Morai Home team 🏠🛋 Thank you for your feedback! We're happy to hear that you find the app easy to use 😊 We'll remain available should you have any questions!
Cool app so far - I'm actually using the manual emails more than the automatic, but I've only had it a few weeks, so well see. Still waiting for the ability to choose 'only Sale' items in automatic emails, please add it!
EDIT: 'On sale' added to automatic emails, very handy.