Reviews (601)

Overall rating
4.8
Counts per rating level
  • 89% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing email marketing, especially for small to medium-sized stores. It features customizable templates, automation, pop-ups, and advanced segmenting with seamless Shopify integration. The interface is user-friendly, supporting quick, professional email campaigns and targeted customer engagement. It includes reliable automated recommendations and abandoned cart emails, boosting sales and ROI. Exceptional, responsive customer support and a cost- ...

February 19, 2014

It was originally a free app and then they asked for $20 to upgrade their services. With an inquiry, they revealed it was actually $20 a month. It isn't a bad app, but the fact it couldn't be customized for me to choose my own products to advertise and with it going from free to $240 a year, I decided to remove the app.

Milestone Films
United States
24 days using the app
SmartrMail replied October 1, 2019

Hi Milestone Films team, this was app was acquired in 2016, and any price changes we've made since, we've always grandfathered current users. We also have a free plan now. ...

September 2, 2016

My trial went well, so I signed up for a paid account yesterday.

Immediately, the app sent out about 5 duplicate emails to each of my customers, over the course of about 30 minutes.

I'm still digging out from all of the complaints from my email list.

If you don't want your email list to get spammed, don't use this app until they have the bugs worked out.

Cheery Kyris Closet
United States
21 days using the app
January 24, 2024

First day using basic features of the app like pop ups and automations and its been performing as expected thus far. I must commend the customer service team for the response and clarity in providing diagnosis and workarounds for new users. Jesse in particular was extremely helpful and i would recommend any small business to give this app a try (:

TABB Apparel
Singapore
About 12 hours using the app
SmartrMail replied March 7, 2024

Thank you for your feedback TABB Apparel ✨ We're glad to hear that you appreciated our customer support's assistance. Make sure to let us know if there is anything else we ...

May 8, 2020

I have been trying many different apps. But This one is a really cool one. It is very easy to install and works perfectly. I used it for a newsletter. I used Free basic and it's just wonderful. So easy, I did not have to use a support team or got stuck or anything like that. Installed, Created newsletter, and sent. It showed who opened, click, etc. Really Good App, Thank you to creators.

ELITE SILK NEW ZEALAND
New Zealand
About 12 hours using the app
July 17, 2022

Just installed this app, going to try it. I had email marketing apps before which I didn't like. Hopefully, I will have a positive experience with this app.

By Baano
United States
About 9 hours using the app
SmartrMail replied July 17, 2022

Welcome to SmartrMail By Baano team! 👗 We hear this a lot as many email marketing apps can be overly complicated for the exact same features. We built SmartrMail with the aim ...

August 8, 2022

I am testing this app and it seems to me really well done. You can safely get started with the free plan!

universeplanners
Italy
About 4 hours using the app
SmartrMail replied August 8, 2022

Hi Universeplanners Team 🗓 Thank you for your feedback! We'll remain available if you have any questions 😊 Happy Sending!

May 16, 2023

Great customer service, Moe was great in addressing the questions I had about the APP. The free trial is great and allows to increase the business without the burden of new big expenses.

LexDyn
Mexico
About 4 hours using the app
SmartrMail replied May 16, 2023

Hi LexDyn team! ✨ Thank you for your feedback! We're looking forward to helping LexDyn grow with Email Marketing 😊 Feel free to let us know if there's anything else we can ...

Edited February 6, 2020

I initially tried to use this app on a mobile device through shopify and it was a nightmare, difficult to navigate and understand what to do. After I switched to a desktop, I took about 15-20 minutes of playing around to figure it all out. Some stuff is really confusing, like bulk adding subscribers to new list. When creating newsletters to send out, some of the element do not show up in the ...

Essential Being Co., LLC
United States
3 days using the app
SmartrMail replied February 10, 2020

Hi Essential Being Co team,
Thanks for your feedback and sorry your first experience wasn’t that great. We’re definitely working on our mobile UX with big updates coming this ...

June 3, 2022

Ich habe diese App seit einiger Zeit im Einsatz. Es funktioniert alle reibungslos und der Support ist schnell und Gut.

Humboldt Forum
Germany
2 days using the app
SmartrMail replied June 8, 2022

Hallo Team des Humboldt Forums! 🖼️ Wir freuen uns zu hören, dass Ihnen unser Service gefällt. Wir freuen uns darauf, weitere E-Mails mit Ihnen zu senden!

December 10, 2019

A wonderful alternative to MailChimp, many great features, smart automation, and amazing customer support.

9 Dimensions
United States
About 2 hours using the app
SmartrMail replied December 11, 2019

Thanks so much for the lovely feedback, we really appreciate it and it's great you're finding SmartrMail useful 🙌🏻.