Reviews (601)

Overall rating
4.8
Counts per rating level
  • 89% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing email marketing, especially for small to medium-sized stores. It features customizable templates, automation, pop-ups, and advanced segmenting with seamless Shopify integration. The interface is user-friendly, supporting quick, professional email campaigns and targeted customer engagement. It includes reliable automated recommendations and abandoned cart emails, boosting sales and ROI. Exceptional, responsive customer support and a cost- ...

June 14, 2023

It works pretty well. The only thing I don't like is that the emails keep going into customers' spam folders currently. Hoping this eventually graduates into the not-spam territory.
But Moe was especially helpful in delivering the info I need to fully grasp the situation and how to resolve the aforementioned issue. I truly do appreciate the support even though we're not a paying customer right ...

Green Zebra Markets
Canada
3 months using the app
SmartrMail replied June 27, 2023

Good morning Green Zebra Markets team 😊

Thank you for your feedback.

It looks like your SmartrMail account is currently sending from one of our shared sending domains. ...

July 3, 2020

Absolutely fantastic customer service with this app, even with the free plan. Lots of sophisticated features suited to Ecommerce.

The Lettering Tree
United Kingdom
4 days using the app
February 9, 2022

We just switched from Mailchimp to SmartrMail as it is cheaper and more rich on features. Nothing negative to say at this point.

Pops of the Galaxy
Denmark
4 days using the app
SmartrMail replied February 10, 2022

Hi Pops of the Galaxy 🌌 We're glad to hear that SmartrMail is giving you more features for a cheaper price compared to you-know-who! 🙊 Feel free to hit us up at support@ ...

December 13, 2013

This is fantastic, takes the effort to create and send emails. Got a sale on the second email campaign. If only they could let us schedule the email date & time, it would be even better.

XTEAS
India
2 months using the app
March 3, 2022

Recently downloaded this after switching from another platform and already love the app! You get so much for the monthly fee and it's so easy to use!

City Shoes (Wholesale) Limited
United Kingdom
3 days using the app
SmartrMail replied March 3, 2022

Hi City Shoes Team 🏙👟 Thank you for your feedback, it made our day ☀️ Feel free to contact us if there's anything we can do to make your email marketer's life even easier 😊

August 27, 2020

It took a few weeks to get to grips with SmartrMail and the help I received was great. I would recommend it.

Ozzie & Clémentine
United Kingdom
2 months using the app
March 15, 2020

So far very happy with smartrmail and their customer service. Really responsive & friendly! They always have an answer to my questions, so I really feel supported on a daily basis especially with us recently re-platforming to shopify and all the tasks that were required. thank you!

Mokopuna Merino
New Zealand
3 days using the app
December 19, 2019

For complete beginners like me this was perfect. The chat support was wonderful from Nicolas who not only gave me support but also some friendly advice. Highly recommend!

Egan's Whiskey
United States
3 days using the app
SmartrMail replied December 19, 2019

Hi Egan's Whiskey team 👋

Thank you for your feedback 😊It's been a pleasure walking you through!

All the best with all your upcoming email campaigns 🚀

Kind regards,

Nicolas

May 24, 2023

Yasmine, you are the loving heart of supporting me. Thank you!

And I hope SmartrMail creates a button popup...

Clevaria
Sweden
3 days using the app
SmartrMail replied May 24, 2023

Hi Clevaria team 👟👶 We're always happy to help 😊 When it comes to your button pop-up, would you be able to send more information about your needs through our in-app chat? ...

May 5, 2020

Yasmine & Nicolas are a great deal of help! Awesome customer service & great with solving problems!

ZootedDaily
United States
3 days using the app