Smoke Drop , 50 reviews

Overall rating
Counts per rating level
  • 70% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 4% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 22% of ratings are 1 stars
December 18, 2022

Hola, una pregunta,
Quisiera saber como es su política de devolución, para poder implementarlo en mi tienda y así el cliente pueda tener una mejor experiencia
Buen día.

Halloweed 420
Time spent using app: 7 days
December 1, 2022

Garbage company. Half of my customers orders were cancelled because of inventory not available. Waste of money.

Holistic Pets RX
United States
Time spent using app: 4 months
F13 Works replied December 6, 2022

Hi Holistic Pets RX,

Thank you for taking time to leave a review. We're sorry your experience with Smoke Drop was not satisfactory and we'd love the chance to prove we are a valuable partner for your store.

After reviewing your order history, we noticed that 2 out of your 12+ orders were cancelled over the last several months due to inventory issues.

Apologies for the inconvenience these cancellations caused. When suppliers run out of inventory, we do our best to offer a suitable replacement you can offer to the customer. If a replacement is not available, we issue a full refund for the order so you can refund your customer.

Order cancellations are not ideal and we strive to only partner with suppliers who can consistently fulfill orders with high quality products.

If you'd like to try Smoke Drop again, please do not hesitate to reach out and we'll be happy to provide recommendations on products to carry on your store.

Thanks again for using Smoke Drop and we hope to serve you again in the near future.

Edited September 23, 2021

Thank you for your services. I'm very pleased to be working with your company. I can not wait until the new shipment comes in of the products!!!! Thank you

Extreme Exotic Heights
United States
Time spent using app: 3 months
F13 Works replied September 20, 2021

We've noticed that you've uninstalled and reinstalled the Smokedrop app, this might have caused the inventory disconnection.

Please reach out to our support team at for assistance.

July 26, 2021

I am new to the business and was a bit apprehensive until I found Smoke Drop. They have a great catalogue of quality products and an extremely user-friendly set-up. Maybe even better than that, is their customer service. Carly is amazing at her job, very knowledgeable and she really cares about her customer base. I highly recommend this app!

Session Glass
United States
Time spent using app: 8 months
July 23, 2021

Smoke Drop has to be acknowledged to be a great app that boosts “more” after each product added, as it’s an inexhaustible source of great products,and that’s exactly what someone who makes and runs Head Shop
I especially want to warn You about Carly, he is a Person who surprises You by E-mail and asks you after you have not send him a answear whether everything is OK, where it is stuck, he is interested in Your problem and offers detailed instructions on what and how to do to resolve a problem,
links o videos with explanations... And just when you have no will to answer anything to anyone out of pain and thinking about the problem-mail from Carly :)
From one Carly he became my favorite new Friend and here I thank Him for his help, patience and desire to help me - which he did .Thanks Carly, without You and without Your devotion to the individual everything would be different.This can be also viewed from the rewiews from other users of this great application to which You also left the impression of a good friend!
And in the end, I would just like to say this: If the store with this app and everything it offers doesn't make enough to gladly pay that $ 99, which is definitely worth this kind of help - you shouldn't be doing anything in this business at all.
Best regards,Neno,Germany

United States
Time spent using app: 3 months
June 10, 2021

Say what you will about this apps cost at 100 dollars a month if you can scale your business than that amount is nothing. The revenue is high and the wholesale prices are reasonable. Carly provides the best customer service and always gets back to me in a timely manner. You get access to top brands such as Raw, Empire Glassworks, Grav and Hemper which makes it worth it. Be aware that if products are out of stock a lot it’s due to demand and not smoke drop or it’s suppliers. You can add unlimited products to make up for it so a large catalog will ensure you always have something in stock. Lastly you will face issues not related to Smoke Drop Shopify will remove you from Shop Pay and most credit merchants will not accept your products but I do just fine with PayPal. You also cannot advertise on any social media platform as they will ban you but I found Microsoft will gladly advertise for you and I’ve seen sales because of it. Hit us up at Hemp City Glass and Instagram @hempcityglass

Hemp City Glass
United States
Time spent using app: 6 months
May 3, 2021

love it! i want more products :D There are already tons to add to shop but more is always better. great app, you need to download!

United States
Time spent using app: 3 months
March 3, 2021

5 stars so far but only here to speak to Carly's kindness. She graciously extended our trial to help us better test and we're looking forward to working with her moving forward. Will change the review if the platform disappoints, but awesome selection so far and very impressed with the simplicity.

Make Movesss
United States
Time spent using app: 3 months
February 5, 2021

Very helpful and attentive customer support! Great selection too! I highly recommend working with this team.

higher qualities
United States
Time spent using app: 5 months
January 26, 2021

Awesome! Easy to set up and so far it's a great option. I love the experience and looking to a better product updates.

Harvest and More LLC
United States
Time spent using app: Over 1 year