Reviews (610)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate the high-quality products, especially the well-finished and padded shoes, and the wide range of customizable options available. The design interface is user-friendly, facilitating easy integration and product customization with Shopify. Customer service is noted for being responsive and supportive. Although shipping times vary, the express shipping options are recognized for being both affordable and reliable, enhancing product offerings and attracting customers.
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I would rate zero if I could.
At first my product was printed quickly, but then it got stuck to shipping. I waited 21 days before reaching for them, knowing the context of COVID-19.
I paid 27.99$ for my item and 11.99$ for my shipping.
Then, I reached for them to ask them the status of my order, and what I got as an answer is an absolute joke/scam :
"We cannot ship your order due to COVID-19 increased prices of shipping. You will need to pay an extra 18$ and then we'll be able to ship the order"
Which is BS, for many reasons:
- I paid my order already in total, and was never told that beforehand. I also already paid 11$ for EXPEDITED shipping in Canada, so I consider my shipping paid.
- It means that, if I wasn't diligent, my order would have never been sent and NOBODY would have reached out to tell me that?!?
Are we supposed to run after the companies we do business with? I don't think so. It is unacceptable. It was the company's responsibility to reach for me to tell me there was shipping increased cost. Not me having to discover that info, out of nowhere.
Now my order is sitting and nobody over at printy6 ever reached for me. What an unprofessional company. They care about volumes, not clients.
It smells like a big scam : 11$+ 18$ USD to ship a small box is ridiculous.
I want a refund for this order as the shipping costs were never presented this way, and I refuse to pay the extra 18$.
Please reach out for me at admin@petitpoulet.ca to fix this issue.
My store is petit-poulet-clothing.myshopify.com
High order error rate. My customers want to go crazy. shoes send one size each. Printy6 does not take corrective action to send it back to the guest, always rejecting its responsibility.
Ordered a sample order. After 2 months it hasn't arrived. Tracking number does not work. Customer service couldn't locate my order and stopped replying to me. Had to open a dispute through PayPal to get a refund.
DONT USE THIS COMPANY! No weights to their products and had to ask 4 times which online support didn't respond back. It has been 3 days and no email from this company. I uninstalled their app from my store. Update April 3rd 2019. I gave them a second chance and still the same issue, NO CUSTOMER SUPPORT. It's been two weeks since I messaged them about some of their products. Taking my business someplace else
Not able to get support on my orders, does anyone encounter issues? as I have total of 4 products not able to fullfilled.
HAVE 2 OUTSTANDING ORDERS THAT I HAVE NO IDEA WHATS HAPPENING WITH SO CANT UPDATE MY CUSTOMERS AND NOT BEEN REFUNDED FOR ANOTHER PAIR AS PROMISED. SUPPORT IS USELESS.
I do not know if all products are the same (my issue was with the pop sockets) but I would say either way do not waste your time, especially if you care about your business and your customers. On my VERY FIRST order with Printy6, two weeks passed and there was no update of my order which I thought was odd. So I contacted them via chat, took them 5 days to respond, at which point they said your order has been updated, so now it shows processed and shipped. It doesn't do this automatically?! The package still hasn't arrived to my customer. So 3 negatives here...
1. Not a good app in terms of fulfillment (no auto fulfill, have to manually pay for your orders) no automatic tracking, and not a very intuitive platform.
2. Extremely slow customer service
3. Extremely slow shipping, even worse than aliexpress..
It has been more than 6 weeks that I ordered product and I still did not receive any of them. the transit number keeps saying that it is on the way, but it seems this way for a while. this is very bad for my business.
Hi, this is John from Printy6, we are taking your feedback seriously, and so sorry for the order was delayed.
that’s because the COVID-19 is spreading all over the world, the carrier’s flight is fewer than before, caused take so long time to delivery.
We recommend you select the expedited shipping method to ship your order.
Tshirt is good, Customer service and production time , shipping time are tooo bad. Company say 10-15 days.
i ordered one item its takes - production and shipping time takes 35-50 days.
make the deliveries fast
Ordered some sample shoes, very bad quality. First it looks awesome and good made but one day of using the color of the shoes cracked. And only send in plastic bags and support is minus 10