Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for enhancing product pages with user-generated content and promoting customer engagement. Features like customer photo tagging and a "Buy It" icon on user-submitted photos are praised for their ease of use. The app is noted for its reliable performance, easy maintenance, seamless Instagram integration, and affordability, making it suitable for small businesses. The customer service is also highly commended for its responsiveness and helpfulness.

July 14, 2015

I love using this app. It took me an hour to get the hang of it, but once I did it very easy to use. I have had a couple images that were hashtagged but don't appear in my feed. I also wasn't able to easily access posts that were older, which during my initial set-up is something I wanted to do to be able to pull all the best images posted in the last year. It would be nice to have a date feature available so you can pull up an image posted 32 weeks ago.

Lettered Lined
United States
Almost 2 years using the app
September 2, 2016

I have chosen Socialphotos as my social media awareness partner for my travel shop. I have found everything helpful from the design services to the chat help.
So far the greatest user generating content managment service! Many variations, options, and a relatively cheap cost. The future looks bright for Socialphotos, Let's hope to see a rapid growth of this product.

Hikeinperu
Canada
29 days using the app
May 7, 2015

Great app! Easy to use, looks amazing, and great support team. We love the pop of color this app adds to our site!

Femmebot
United States
28 days using the app
September 7, 2018

Just got my 30 day free trial - App has been super glitchy, not allowing customers to submit via website, does not allow for pics where we are tagged to be pulled into the hashtag. Reached out 4+ times and have not heard back. Will be deleting if things do not get better before my trial is over, and finding a better app for my needs.

Wren + Glory
United States
About 2 years using the app
April 21, 2014

By far the best Instagram photo gallery available for Shopify. The other couple are really hard to get set up!

I initially had an issue with the powered by link but Max was able to remove it within 24 hours :)

Beautiful Because
Australia
25 days using the app
August 24, 2022

Simple and works well. Does exactly what I needed - Sharing tagged / mentioned instagram posts on my website. Customer service is very responsive and helpful.

Teawala
Hong Kong SAR
16 days using the app
Socialphotos replied August 24, 2022

Thank you for the kind words. It was a pleasure working with you.

May 14, 2018

Absolute disgrace.

The fact we've been paying $50 a month for the last 11 months and they can't be bothered to reply to our emails is contemptuous.

Lampsy
United Kingdom
About 1 year using the app
January 10, 2015

Great app. I integrated with my shopify and instagram and love the life style photo feeds I can get from this app. Great job guys!

Nina Nguyen Designs
United States
12 days using the app
July 14, 2015

love this app - great customer service too! a bit more design customization (without html) would be even better, but I am very pleased so far.

Charm Gumption
United States
7 months using the app
August 2, 2019

What the app description should say is that this feature is limited to showing only the last 30 #hashtags you select. As a designer brand, we #hashtag our own photos when we post, so our own images get mixed with customer images - the majority being our own. That being said, if only the last 30 show up, hundreds of customer images previously posted do not appear for us to tag with our products. So, unless those customers randomly decide to submit their photos directly, we lost out on being able to share those older images via this app.

Pretty simple and easy to use. Would be nice if the email notification worked. We have not received any emails to notify us if someone submitted a photo via the site or if a new image appeared on our #hashtag.

Cristy Cali
United States
6 months using the app