Reviews (205)

Overall rating
4.9
Counts per rating level
  • 94% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing e-commerce through affiliate marketing, noting its user-friendly setup and seamless integration with Shopify and Klaviyo. Key features like converting customers into affiliates and managing various affiliate programs are particularly valued. Merchants report immediate improvements in revenue and business operations post-implementation. The support team, including Mals, Ani, and Duaas, is praised for their responsive and effective assistance, ensuring smooth onboarding and ongoing support.

August 16, 2024

We couldn’t be more thrilled with our experience using Social Snowball! From the moment we signed up, the onboarding process was incredibly smooth and straightforward, thanks to the exceptional support from the team, especially Mals.

The platform’s functionality is top-notch, and we are seeing fantastic results by managing both our creator and customer affiliate programs through it. We highly recommend Social Snowball for its effectiveness and ease of use!

Füm
United States
6 months using the app
August 1, 2024

Signed up for Snowball about 2 months ago but had some massive personal set backs in my personal life that pulled me away from being able to get things synched up and moving for our affiliate program. I finally got to diving into the platform over the last 2 days and this is hands down the best affiliate site I've come across. The customer support has been incredible and the tutorials and walk throughs have been such a game changer as I'm learning and understanding the platform. So stoked to be using Snowball. Cheers guys.

Purrple Alien
United States
3 months using the app
September 26, 2024

Such an amazing app, I ran into an issue caused by me not thinking through a discount and the team helped me INSTANTLY! Thank you!!

Bubble Baby
United States
6 months using the app
October 1, 2024

Amazing affiliate tool! I have been in affiliate/influencer marketing for 10+ years and now run a brand and this tool is everything that I wish I had when doing affiliate marketing for other brands.

And their team is amazing with on boarding and are always adding new features

Ion Layer
United States
26 days using the app
July 25, 2024

Social Snowball is the best affiliate marketing app that we have used to date. With their automations and great onboarding our team has saved countless hours that are now used to source, onboard and activate more affiliates. Mals is invaluable: always available, quick to find solutions, and ready to go above and beyond for everyone. Zohaib and Noah jump in and you feel like they are an extension of your team.

Solawave
United States
5 months using the app
September 3, 2024

We are still in the early stages of fully activating with Social Snowball, and while the experience has been promising overall, there have been some significant challenges.

The platform is designed to operate with a hands-off approach once set up, which should eventually save our staff time and allow them to focus on other critical areas of the business. However, the initial setup and integration with Klaviyo have been very time-consuming and complex. We've encountered issues where affiliates don't receive emails because they aren't subscribed, or randomly miss emails that are sent out. Additionally, when we transferred affiliates from another platform, many didn't receive the welcome email, even though flows were in place, leading to confusion and frustration.

In addition, working with Snowball's partners, Tremendous and Trolley, has been incredibly frustrating. It felt like we were being given the runaround when trying to gather the necessary information to move forward and no one would connect with us on a phone call. While I am still working through these kinks, I must acknowledge that Mals has been incredibly helpful throughout this process, consistently providing quick and effective communication, which has helped make the setup process smoother.

AIRWAAV
United States
3 months using the app
July 17, 2024

Snowball is a fantastic idea and very user-friendly. You'll be up on your feet in no time, but if you do need assistance, the support staff is exceptional. Performance of the app will vary by business, but if it fits your model, give it a try for a while and see if you can make things snowball!

Merry Miner Soap Shoppe LLC
United States
About 2 months using the app
September 23, 2024

Love this app for our affiliates! And support is always prompt and helpful

Maju Superfoods
United States
About 1 year using the app
July 12, 2024

So good! Social Snowball is the best affiliate marketing software out there.

Friday Pickleball
United States
About 1 year using the app
July 22, 2024

Mal is the best Social Snowball rep ever! I am so impressed with how speedy she was to my inquiries and questions! She is very knowledgable about everything that she showed me and gave in depth instruction!

Astroflav
United States
4 months using the app