Overall rating
4.7
Counts per rating level
  • 86% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for simplifying the returns process with features like automated approvals, customizable pages and emails, and progress tracking. It integrates seamlessly with store designs and provides a professional look. The support team is praised for their quick and efficient responses. Despite minor technical issues, they are usually resolved promptly. The app is seen as cost-effective with a free plan, though some wish for more features. It has reportedly increased conversion rates and sales due to improved customer trust and satisfaction.

May 11, 2021

As a returning customer, I love the app for my website, it's simple and easy for both my business and a better journey for my customer to process a return a lot easier and hassle free. I find the app easy to install and to manage which doesn't take up my time a lot and then I have more time to crack on with the business more.

Blast Cosmetics
United Kingdom
27 days using the app
Clicksit App Limited replied May 11, 2021

Great to have you onboard Blast Cosmetics, and pleased to hear your setup was smooth. What you have described is what we strive for improving the return journey of both you and your customers. To make sure your customers keep coming back!

Best
Clicksit support

March 1, 2021

This app has made my life way easier due to the streamlined free returns service offered. My customers are having a great time using this service and it is easy for me to manage my returns now. Can't thank these guys enough! Thanks to the whole team who helped set this up for me!

De La Creme Fashions
United Kingdom
26 days using the app
May 5, 2020

Great app! It is very easy to use. The customer service is very fast, friendly and helpful. Very easy for customers to use. Highly recommended.

STIRPARO Lingerie Stylists
Italy
25 days using the app
Edited November 13, 2020

Really quick and easy to set up, the app is a great tool for our expanding business. When setting up the app the customer support was really helpful.

Lavender Hill Clothing
United Kingdom
25 days using the app
August 22, 2020

This app is cracking. Easy to install and works seamlessly. Happy customers. Many thanks for the offer of support. It's a great system

Dry Bags
United Kingdom
24 days using the app
February 12, 2021

Returns are something no business wants but pretty much all businesses have to deal with. Clicksit Return Centre makes it easy to offer free returns to (UK) customers. The app is easy to install and customise, and the team is very responsive if you have any technical issues. We don't claim that this is the best app of its kind - although it might be - but it's certainly a very good one.

Ten of Clubs
United Kingdom
24 days using the app
February 19, 2021

This is an amazing app I use this app on all my stores and the fact its free is unbelievable all you pay for is returns labels if you dont use the labels you dont pay

Brannos
United Kingdom
23 days using the app
March 25, 2021

Very helpful and great customer service. I would not be losing time looking for another app, Clicksit does everything for you.

prowaist.co.uk
United Kingdom
23 days using the app
July 2, 2019

The app is working very well so far, great support from the team. Adds a level of professionalism to the site and hopefully will make it easier for our customers to return items to us.

Elephant Box
United Kingdom
22 days using the app
Edited May 25, 2020

This app is great. I started receiving more than the usual amount of returns during the pandemic and keeping track of returns manually was starting to get messy. I tried a few other apps which provided a portal for returns but unfortunately the way it was integrated did not work properly and took the visitor to an external looking page. The main benefit of this app is the proxy returns center which will be implemented to match your current theme for a seamless look as if it came by default. The returns center itself is working effortlessly and provides all the templates ready to go without much setup needed. This is a life saver app if you encounter regular returns. Have not tried the return labels feature with Collect+ yet but that would definitely add the finishing professional touch for your E-Commerce store. All of this for free and I must say this is the go to at the moment for a "Returns" app.

Top JDM Store
Canada
20 days using the app