Reviews (416)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its user-friendly interface that simplifies setup and daily operations, enhancing website professionalism and functionality with seamless integration and customization options. The support team is often praised for their quick and helpful responses, ensuring optimal app performance. It is noted for its cost-effectiveness, particularly beneficial for small to medium-sized businesses. The app streamlines the returns process, boosting consumer trust and satisfaction, which can lead to increased sales. Features like automated emails, easy label printing, and a polished returns portal make it a comprehensive solution for managing returns and exchanges efficiently.
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The customer service is always an email away with all the information and the communication is top-notch.
Really good app, easy to set up and has given the customer much more visibility and control in the returns process, I hope they will come up with more addons in this app.
I have not had the app long, but when requesting returns labels it is effective for the customer to put there details. The are some things that can be improved.
1. It would be great if in the preferences you can put different return deadlines for UK and International returns. As international returns is longer time. Doesn't give you the option.
2. It would work better if when a customer request a return a email was sent to us. Without going into the app, you do not know if a customer has requested a return.
3. Once approved a return and a label is generated, it would be more helpful if this is sent straight to the customer. As this currently is available for me to download but only to send to the customer, which does take up time.
4. Do you do internatonal returns? If so how much are these and how does it work?
5. What about if a customer wants to exchange an item, that means we have to pay for the return and the re deliver?
Thank you for the review and the detail provided. The majority of the issues raised here are already covered by the apps functionality, so please feel free to get in touch with our support team and we will be happy to provide a demo. They can be reached with the in app chat, or on support@clicksit.com.
The team at Clicksit have been just great. Very communicative and helpful to get the app up and running which took only 20 Min to do for me - very easy and effective app. Would definitely recommend.
simple to use ++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
I was looking for an app to help me save time when it comes to returns. I am very pleased with this app it has a great user friendly dashboard and was super easy to set up. The team were great following up with me to make sure i had found everything ok. The customer side is also very smooth and easy to use. I did find the generic information a little misleading from a customer perspective if you intend to pass on the shipping costs to the customer but not really an issue as you can edit yourself. I also would have liked the option to have the returns linked to my own royal mail account so that all my postage costs came from one account and i could apply my own rates. Overall i am very impressed and this app has done exactly what i wanted - saved me time, dealt efficiently with the returns.
I was looking for something to simplify the headaches of order returns (part of the business unfortunately) and this was perfect all round. Very easy to set up and customise. Now it's all done by a few clicks and job done.
I've been trying to contact support for MONTHS with no response. I'm unable to get this app working with Safari on Mac anymore making it obsolete. I'll be moving app's if this isn't resolved by EOW.
Good returns system with responsive customer support with simple yet powerful features. Would recommend.
The app is great. A couple more automations could be useful though, and also international returns labels.