Overall rating
4.7
Counts per rating level
  • 86% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for simplifying the returns process with features like automated approvals, customizable pages and emails, and progress tracking. It integrates seamlessly with store designs and provides a professional look. The support team is praised for their quick and efficient responses. Despite minor technical issues, they are usually resolved promptly. The app is seen as cost-effective with a free plan, though some wish for more features. It has reportedly increased conversion rates and sales due to improved customer trust and satisfaction.

November 19, 2021

We've successfully tested this app to manage our returns process and I must say this is a very slick process. This massively takes the pain away from the customer as it's a fully automated digital process right down to the return label, which you don't even need to print. Adds extra value to our internal processes and we can now manage the returns in one place. 5 stars for me.

Arnold Clark Autoparts
United Kingdom
8 days using the app
August 18, 2021

Great app. Easy to set-up and use, customer service has been great and I think it is a great value for what you get. They also offer return labels at a very reasonable price.

activebred
United States
8 days using the app
June 11, 2020

Great app and even better support! The team has been professional and effective from start to finish

Purple Menswear
United Kingdom
7 days using the app
July 30, 2020

Great support from the team which provided a useful walkthrough and helped with setup as well. The app works well from the customer and merchant's side and is very easy to integrate and set up. It makes returns trustworthy and quick. Highly recommended!

Dog Chews
United Kingdom
6 days using the app
January 27, 2021

This app is the best! So easy to use for myself and my customers! If you're UK based this app is a must! Highly recommend!

JODIVANESSA
United Kingdom
6 days using the app
February 11, 2019

*****Clicksit has completely streamlined the way we handle returns. The team were incredibly helpful and made the integration and setup really easy. Really impressed with the product and service so far. Would definitely recommend*****

Apparelly Gloves
United Kingdom
6 days using the app
Edited July 8, 2020

This app has streamlined our returns procedure and reduced our shipping cost for returned items using collect+ and there are no other hidden charges. Also nice and simply to use.

Highly recommended.

HUUB Design
United Kingdom
6 days using the app
May 4, 2020

This app really made it easier for us to keep track of all the returns and it also helped us gain some data on why customers where returning certain products. Very good app!

Copping Zone
United States
4 days using the app
Edited August 8, 2019

I use this app to process our refunds and give our business a professional look. The demo run through was informative and really helpful. Although we have not started trading yet, everything is set up ready for our launch!

Not yet discovered any problems, the only disadvantage is the high returns courier fees. However, you are only charged for each return label used. We give customers the option not to use the label and if they do we invoice them directly.

TopDog Harnesses
United Kingdom
4 days using the app
February 28, 2021

Very useful. Return process has been easier and responsive due to this app. And very reasonable billing. Good developer!!

YORAD IN 99
South Korea
3 days using the app