Overall rating
4.7
Counts per rating level
  • 86% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for simplifying the returns process with features like automated approvals, customizable pages and emails, and progress tracking. It integrates seamlessly with store designs and provides a professional look. The support team is praised for their quick and efficient responses. Despite minor technical issues, they are usually resolved promptly. The app is seen as cost-effective with a free plan, though some wish for more features. It has reportedly increased conversion rates and sales due to improved customer trust and satisfaction.

October 28, 2020

Really simple to set-up and support readily available if you’re unsure about anything. Easily customisable portal, my customers so far have preferred to use a prepaid option. Thanks!

Halo Glasgow Online
United Kingdom
Over 2 years using the app
November 14, 2019

Clicksit provides a really convenient way to track return/exchange requests. We were handling all of our returns via email previously, so having a dashboard to view and approve requests has been a major improvement. The app also adds a degree of professionalism to our store that customers seem to appreciate.

DWC
United States
Over 2 years using the app
August 2, 2021

We recently started working with this app, so far we have had a very good experience and the system works easily! We look forward to using the app!

SEA'SONS
Netherlands
Over 2 years using the app
August 13, 2021

O aplicativo é excelente e ajuda a organizar melhor o processo de troca/devolução. Além de tudo, a instalação é bem simples.

Artyeto
Brazil
Over 2 years using the app
Edited May 12, 2021

Really easy to use and has helped manage our returns easily. Customer service is very responsive as well. I would recommend this app to other merchants. Would be nice if you could actually refund directly from the app as well.

Kins & Kay
United States
Over 2 years using the app
March 22, 2021

The app is pretty perfect given it is free. Very easy to manage and accept/reject requests. The app had good trifurcation: RETURN, EXCHANGE or REFUND which added customer convenience, in our case.
There was good support to put the Returns button next to the orders on the customers' order page - although a suggestion, this could have been done either by the app or a Help Page with the guidelines would help all.

Semantic Store
India
Over 2 years using the app
January 6, 2020

This app has really helped me streamline my return process, which I have been grateful to not have to deal with. I love that it makes a custom returns page for you, and sends out automated emails to make my job easier. Great App!

STOW co.
United States
Over 2 years using the app
January 20, 2021

Great app, no fuss returns and great customer service. I needed some extra assistance with setup and we had it sorted out very quickly.

Clearstone
United Kingdom
Over 2 years using the app
September 27, 2019

Absolutely great app, really helps keep a track of customer returns. Would definitely recommend. You have nothing to lose by trying it

Rude Offensive
United Kingdom
Over 2 years using the app
Edited September 6, 2019

Great app, streamlined the return process which equals happy customers!
Has helped alot with our trust rating and we have seen an increase in orders!
Thanks guys!

Marique Yssel
South Africa
About 2 years using the app