Sorted Returns Center , 416 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for simplifying the returns process with features like automated approvals, customizable pages and emails, and progress tracking. It integrates seamlessly with store designs and provides a professional look. The support team is praised for their quick and efficient responses. Despite minor technical issues, they are usually resolved promptly. The app is seen as cost-effective with a free plan, though some wish for more features. It has reportedly increased conversion rates and sales due to improved customer trust and satisfaction.
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I really like the program so far. Only a couple of returns however they went smooth and my customers were very satisfied with the process.
Thanks for the review Lola Birch. Great to hear the app is working well for you and your customer
This app is a great addition to my store. It is readily available in the top menu for my customers who need to return an item. It notifies you of any returns initiated, and informs the customer where to send the returns. I recommend it.
Not used extensively so far but customer support from clicksit has been excellent in setting up and getting going. Having an integrated returns service really adds to the professionalism of my business.
We needed a returns app that gives customers the option to look up their order using the phone number or the email they provided at checkout. So many returns apps still use the out of date process of only letting customers enter an email address. Clicksit saved us from having to manually process those returns. On top of saving us time it was extremely easy to set up and integrated perfectly with our store! Also love that we get an email alerting us that we have a return request waiting to be reviewed. We have zero complaints about this app and highly recommend it.
Thank you for the review, and great to have you onboard. We are really pleased to see that your customers are returning using their mobile phone number. We are seeing checkout through mobile phone number increase day on day, so felt it was really important our app accommodated that when it came to returns.
Excellent app which has completely streamlined how we handle online returns... support is very responsive - would thoroughly recommend
Very very very helpful. Easily track returns/exchange. Send automated emails. Archive returns which are no longer required.
we are testing it and it seems to work properly. improve customer support anyway. greater customization possibilities would be appreciated
It does exactly what it says on the tin. It was easy to install, easy to customize, and easy to use. Frankly surprising considering how shockingly expensive some other return management apps are.
The clicksit app has enabled us to automate the entire return process. Using the app with CollectPlus return labels has allowed us to offer a professional fully tracked return experience for our customers.
Does what it should. Nice portal for our customers, easy to install and use and organizes all our returns!
My only wish would be a "refund by one click" function, which really refunds via shopify and not just marks the order in the app as refunded :)